Customer success, customer obsession or just plain old customer service have become the cornerstone of a multitude of successful businesses. These professionals are the direct link with your customers and their standards will help define the most important relationship a business can have. Customer service professionals give information, resolve issues and provide support and across diverse roles ranging from dispatchers to field technicians. Professionals who can do this job are out there but how do you attract them? How should you encourage them to apply for your job? A well-written customer service job description is the right place to start. Customize the templates below according to your needs to provide the following:
A demonstrable, professional understanding of the customer service skills and knowledge sought
A simple, straight-forward list of job requirements and duties
An opportunity to let them know you're a serious employer willing to invest in talent
With a clear customer service job description, you'll give direction to your recruitment process and discover effective interview questions.
You'll also reduce the possibility of misunderstandings. The successful candidate will know precisely what is expected of them and how their performance will be evaluated.
Can't find the job description you need? See similar positions in Administrative, Retail.