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Retail Clerk job description

The Retail Clerk is a retail professional responsible for taking care of all customer needs in a quick and timely manner. They have many responsibilities, from accepting payments to recommending products to customers based on their needs. 

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Use this Retail Clerk job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

Retail Clerk responsibilities include:

  • Assisting customers with the selection of merchandise
  • Greeting, interacting and monitoring customers to help the store in loss prevention
  • Displaying and organizing products in a store for the customers to locate easily

Job brief

We are looking for a Retail Clerk to join our team to ensure that customers have a satisfactory shopping experience and help customers check out after choosing the items they need from the store. 

A Retail Clerk’s responsibilities include tending to the shopping needs of customers and answering any questions they might ask about products in-store or online before completing transactions with them. 

Ultimately, you will work directly with clients and help them find items they need and process their purchases promptly.


  • Listen to customers to gain a thorough understanding of what they need
  • Make tailored recommendations based on customer needs
  • Examine the sales floor to ensure merchandise is well-stocked, well-maintained and properly rotated
  • Process, check and stock inventory to ensure deliveries are correct and of good quality
  • Provide exemplary customer service throughout the shift
  • Process business transactions, handle cash, process debit/credit cards and perform returns or exchanges

Requirements and skills

  • Proven work experience as a Retail Clerk or similar role
  • Ability to perform basic math, writing and reading tasks without supervision
  • Ability to comfortably stand for extended periods of time
  • A high school diploma or equivalent is preferred

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