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Patient Service Representative job description

A Patient Service Representative is a professional responsible for scheduling patient appointments and making reminder calls to patients. They inform patients about delays or wait times to ensure they are seen on time while also updating their information at every visit.


Use this Patient Service Representative job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

Patient Service Representative responsibilities include:

  • Greeting and directing patients to examination rooms
  • Scheduling patient appointments and making reminder calls
  • Informing patients about delays and wait times

Job brief

We are looking for an enthusiastic and organized Patient Service Representative to join our medical practice. 

A Patient Service Representative’s responsibilities include various activities related to patient intake, such as greeting patients or verifying information supplied by them.

A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment. 

Ultimately, you will work directly with patients and our medical staff to answer any questions they may have about treatment options or insurance coverage.


  • Update and verify patient information at every visit
  • Assist patients with filling out patient history forms, consent forms and payment contract forms
  • Receive and process cash and credit card payments for medical services rendered
  • Review patient accounts, identify delinquent accounts and collect overdue payments
  • Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member

Requirements and skills

  • Proven work experience as a Patient Service Representative or similar role
  • Knowledge of medical terms and practices
  • Professional manner and appearance
  • Strong interpersonal and communication skills
  • Meticulous attention to detail
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
  • High school diploma or equivalent preferred

Frequently asked questions

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