Bank Teller job description

This Bank Teller job description template is optimised for posting in online job boards or careers pages and easy to customise for your company.

Bank Teller Responsibilities

Include:

  • Conducting dozens of banks’ routine transactions within time limits and established guidelines
  • Assessing customer needs and introduce new products and services
  • Making sales referrals, suggest alternate channels and cross-sell products and services

bank teller job description

Job brief

We are looking for a liable bank teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of our bank and will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. You must be comfortable making dozens of transactions daily, communicate with different types of clients and sell bank’s products/services.

Responsibilities

  • Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
  • Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
  • Make sales referrals, suggest alternate channels and cross-sell products and services
  • Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
  • Comply with regulatory requirements
  • Manage risk in every transaction and detect fraudulent transactions to prevent losses
  • Resolve customers’ issues and provide relevant information

Requirements

  • Proven working experience in banking, personal banking, retail banking or financial services
  • Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, money counters)
  • Strong communication and time management skills
  • Customer satisfaction-oriented
  • Attention to detail and mathematical skills
  • Excellent sales skills
  • BS in Finance, Banking or relevant field
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