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Customer Education Specialist job description

The Customer Education Specialist is responsible for creating and delivering training and support materials to customers, to help them successfully use the company’s products and services. They work closely with the product and customer success teams to identify customer needs and create relevant training content.

Keith MacKenzie
Keith MacKenzie

Passionate about human resources, employment, and business management, and an expert at sharing that expertise.

Customer Education Specialist responsibilities include:

  • Create and deliver training and support materials to customers
  • Work closely with the product and customer success teams to identify customer needs and create relevant training content
  • Monitor and evaluate the effectiveness of training programs, and make adjustments as needed.

Job brief

We are looking for a Customer Education Specialist to create and deliver training and support materials to customers.

You will be responsible for working closely with the product and customer success teams to identify customer needs and create relevant training content.

The ideal candidate will have experience in customer education, strong communication and interpersonal skills, and a deep understanding of the company’s products and services.

Responsibilities

  • Create and deliver training and support materials to customers, including online courses, webinars, and documentation
  • Work closely with the product and customer success teams to identify customer needs and create relevant training content
  • Monitor and evaluate the effectiveness of training programs, and make adjustments as needed
  • Collaborate with other departments, such as marketing and sales, to promote and support customer education efforts
  • Stay up-to-date on industry trends and best practices in customer education
  • Develop and maintain relationships with customers and partners
  • Measure and report on the success of customer education programs, using metrics such as course completion and customer satisfaction
  • Identify and resolve challenges and issues within the customer education process
  • Provide support and guidance to customers on the use of the company’s products and services
  • Attend industry events and conferences to build relationships and promote the company
  • Provide training and support to team members on customer education best practices and tools
  • Contribute to the development and continuous improvement of the customer education program

Requirements and skills

  • 2-3 years of experience in customer education or a related field
  • Strong writing and editing skills, with experience creating training and support materials
  • Familiarity with learning management systems and online course creation tools
  • Excellent communication and interpersonal skills, with experience presenting to groups
  • Knowledge of the company’s products and services
  • Ability to build and maintain relationships with customers and partners
  • Strong problem-solving and decision-making skills
  • Time management and organizational skills
  • Flexibility and adaptability to change
  • A desire to learn and grow in the customer education field
  • Bachelor’s degree in education, training, or a related field
  • Fluency in a second language is a plus

Frequently asked questions

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