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Support Specialist job description

A Support Specialist is a professional dedicated to assisting customers by providing guidance, solving issues, and ensuring a positive experience with a product or service. They utilize their knowledge and skills to troubleshoot problems and offer solutions, often acting as the first point of contact between a company and its customers.

Alexandros Pantelakis
Alexandros Pantelakis

HR content specialist at Workable, delivering in-depth, data-driven articles to offer insights into industry and tech trends.

Refreshed on

March 6, 2024

Reviewed by

Eftychia Karavelaki

Senior Recruitment Manager

Use this Support Specialist job description template to advertise open roles for your company. Be sure to modify requirements and duties based on the unique needs of the role you’re hiring for.

What is a Support Specialist?

A Support Specialist plays a critical role in customer service and satisfaction. They are experts in the products or services offered by their company and provide support, advice, and solutions to customers facing issues or having questions.

This role requires a mix of technical proficiency, communication skills, and patience to effectively resolve problems and enhance the customer experience.

What does a Support Specialist do?

A Support Specialist ensures customers get the most out of a product or service, whether by advising on best practices, resolving issues, or guiding through features. They handle inquiries via email, live chat, and phone, delivering support that’s both efficient and empathetic.

By understanding user needs and providing timely solutions, they play a pivotal role in customer retention and satisfaction. Support Specialists are essential in fostering loyalty and advocacy among users, turning them into long-term customers and even evangelists for the brand.

Support Specialist responsibilities include:

  • Advising businesses on optimizing their recruitment processes
  • Responding to user queries with friendly and pragmatic advice
  • Troubleshooting and providing support for customer issues
  • Reviewing job descriptions to ensure their success on job boards

Job brief

Join our team as a Support Specialist and become a pivotal part of our company’s success by delivering outstanding customer service. In this role, you’ll advise businesses on optimizing their recruitment process, respond to customer inquiries, troubleshoot issues, and review job descriptions to maximize their success.

You’ll be directly impacting our bottom line by supporting trial customers and helping them adopt our software, turning them into long-term users and advocates.

This role is ideal for tech-savvy, self-motivated individuals with a passion for helping customers and a desire to grow with a fast-paced tech startup. If you’re committed to excellent communication and eager to make a significant impact, we want to hear from you.


  • Advise customers on optimizing recruitment processes
  • Respond to customer inquiries with timely, friendly advice
  • Support users in troubleshooting issues
  • Review job descriptions for effectiveness on job boards
  • Work closely with other teams to continuously improve customer experience

Requirements and skills

  • Tech-savvy with comfort in using modern productivity tools
  • Excellent communication skills, with the ability to guide users patiently
  • Self-motivated with a drive for career growth in a tech startup
  • Availability to work specified hours, including rotating weekends and holidays
  • A college or university degree
  • 1-3 years of professional or internship experience
  • A positive attitude and eagerness to help customers
  • Bonus for experience in customer support, technical education, account management, or writing

Frequently asked questions

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