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Shift Manager job description

A Shift Manager is a professional who oversees operations when the General Manager or Assistant Manager isn't present. They work hard to ensure customers receive good service and stay on task. A Shift Manager may also dictate employees' hours, adjusting them to fit best with pay and overall needs.

Shift Manager responsibilities include:

  • Delegating tasks to restaurant staff and supervising their performance
  • Maintaining a fully-stocked inventory and ordering food supplies, as needed
  • Managing dining reservations

Shift Manager job description

Job brief

We are looking for a Shift Manager to oversee all restaurant operations, including welcoming and serving customers.

Shift Manager responsibilities include delegating tasks to restaurant staff, addressing diners’ queries and ensuring compliance with safety regulations. If you have excellent organizational and team management skills and experience in the food industry, we’d like to meet you.

Ultimately, you will help us create a memorable dining experience for our guests and increase our profitability.

Responsibilities

  • Delegate tasks to restaurant staff and supervise their performance
  • Maintain a fully-stocked inventory and order food supplies, as needed
  • Manage dining reservations
  • Arrange to have shifts covered (e.g. when employees take time off)
  • Help staff resolve on-the-job challenges
  • Track daily costs and revenues
  • Balance the cash register at the end of the shift
  • Coordinate with suppliers as they deliver food product orders
  • Ensure client satisfaction and gracefully handle any complaints
  • Open or close the restaurant (when responsible for the first or last shift)
  • Inform the next Shift Manager about pending tasks
  • Report maintenance and training needs

Requirements and skills

  • Proven experience as a Shift Manager or relevant role in a restaurant
  • Good knowledge of restaurant operations (like managing reservations and payments)
  • Availability to work different shifts, including weekends
  • Basic knowledge of bookkeeping procedures
  • A customer service approach with the ability to manage complaints with professionalism
  • Excellent organizational skills
  • Team management abilities
  • BSc in Restaurant Management, Business Administration or similar field
  • Certification from a culinary school is a plus

Frequently asked questions

What does a Shift Manager do?

Shift Managers hire and train employees and fire those that they feel aren't up to par with their standards of performance, all while keeping everything running smoothly behind the scenes.

What are the duties and responsibilities of a Shift Manager?

In the absence of a General Manager or Assistant Manager, the Shift Manager makes sure everything runs smoothly, including managing when employees arrive at work and leave. They also take inventory before closing time to ensure no one made any mistakes.

What makes a good Shift Manager?

The best Shift Managers are those who can communicate with customers and other employees to find a compromise, keeping both parties happy. They should know how not to be rigid or inflexible to avoid creating more problems than necessary for the customer's sake and their team members' satisfaction.

Who does a Shift Manager work with?

Shift Managers work with a General Manager, who often handles a majority of the responsibilities in terms of management.

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