Restaurant Manager job description
A Restaurant Manager makes sure the restaurant runs smoothly. They hire and train staff following company policies. In addition, Restaurant Managers speak with customers about any concerns or problems, while also creating work schedules.
This Restaurant Manager job description template is optimized for posting on online job boards or careers pages. It is easy to customize with duties and responsibilities for your restaurant, chain or fast food service company.
Restaurant Manager responsibilities include:
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Coordinating daily restaurant management operations
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Delivering superior food and beverage service and maximizing customer satisfaction
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Responding efficiently and accurately to restaurant customer complaints
Job brief
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.
We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements and skills
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like OpenTable and PeachWorks
- Strong leadership, motivational and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
Frequently asked questions
- What does a Restaurant Manager do?
- Restaurant Managers make sure day-to-day operations run smoothly and efficiently. Their goal is to provide customers with a pleasant dining experience that lives up to brand standards while also protecting profitability.
- What are the duties and responsibilities of a Restaurant Manager?
- Restaurant Managers take on many responsibilities, including effectively recruiting and managing employees, overseeing operations, handling customer complaints, and generating financial reports. Other important aspects of a Restaurant Manager’s duties are to ensure health and safety regulations and manage inventory.
- What makes a good Restaurant Manager?
- A good Restaurant Manager has to be able to run the business smoothly and treat customers with respect and understanding. In addition, they should have patience, remain calm under pressure, have excellent customer service skills, be successful at planning, and have a sense of effective marketing strategies.
- Who does a Restaurant Manager work with?
- Restaurant Managers work in various environments such as local restaurants, large chains, and resorts. Generally, they work with General Managers, Wait Staff, Cooks, and Bartenders.