This Wait staff job description template is optimized for posting on online job boards or careers pages and is easy to customize for your company. Use this job description to hire Wait Staff for your restaurant, hotel or event facility. Similar job titles include Server and Food Server.
What is a wait staff?
A wait staff is a team of professional servers responsible for delivering meals and drinks, providing menu recommendations, and ensuring customer satisfaction in a restaurant or hospitality setting.
What does a wait staff do?
A wait staff takes orders from customers, serves food and beverages, offers menu suggestions, answers customer questions, maintains cleanliness standards, and ensures a pleasant dining experience. They work as a team to deliver exceptional service and ensure customer satisfaction.
Wait Staff responsibilities include:
- Presenting a variety of menu options
- Advising on the best food and drink choices for each customer and answering questions
- Taking orders and delivering them to the table deftly and accurately
We are seeking experienced and professional Wait Staff to provide exceptional service by serving meals and drinks to our valued patrons. Your primary goal will be to ensure customer satisfaction and enhance our establishment’s reputation through your excellent customer service skills.
As a Wait Staff member, you will be responsible for welcoming guests, taking orders accurately, delivering orders promptly and efficiently, and addressing any customer inquiries or concerns. You will also collaborate with the kitchen staff and management team to ensure smooth operations and maintain high standards of cleanliness and service.
To succeed in this role, you should have a friendly and outgoing demeanor, excellent communication skills, and the ability to work well under pressure. Prior experience in a similar position and knowledge of food safety regulations are preferred.
Join our team and contribute to creating memorable dining experiences for our patrons while upholding the reputation of our establishment.
- Show customers to their seats and present our variety of menu options
- Advise on the best food and drink choices for each customer and answer questions
- Take orders and deliver them to the table deftly and accurately
- Attend to the tables and guarantee compliance to cleanliness standards
- Check the quality of the final servings and resolve any issues
- Deliver checks and accept payment
- Work with other staff as a team
- Work diligently to achieve outstanding service quality
Requirements and skills
- Proven work experience as a Server, Wait Staff Member
- Ability to build relationships with colleagues and customers and ensure mutual satisfaction
- Customer-oriented and planning skills
- Working knowledge of cash register and any ordering information system
- Outstanding people skills
- Patient and friendly with demonstrated experience in problem solving
- Good physical condition
- High school diploma; food safety training will be a plus
Frequently asked questions
- What does a wait staff do?
- A wait staff serves meals and drinks, takes orders, offers menu recommendations, and ensures customer satisfaction in a restaurant or hospitality setting.
- What are the duties and responsibilities of a wait staff?
- The duties of a wait staff include seating customers, presenting menu options, taking orders accurately, delivering orders efficiently, maintaining cleanliness, checking food quality, and accepting payments.
- What makes a good wait staff?
- A good wait staff is customer-oriented, friendly, and attentive. They possess strong communication and problem-solving skills, work well in a team, and strive to provide outstanding service and satisfaction to customers.
- Who does a wait staff work with?
- A wait staff works closely with colleagues, such as kitchen staff, bartenders, and restaurant managers, to ensure smooth operations and deliver exceptional customer service.
- What skills should a wait staff have?
- A wait staff should have excellent people skills, the ability to multitask and prioritize, knowledge of ordering systems and cash registers, problem-solving abilities, physical stamina, and a high school diploma. Food safety training is also beneficial.