Cafe Manager job description
A Cafe Manager is responsible for overseeing the daily operations of a cafe, including managing staff, ordering supplies, and ensuring excellent customer service. They coordinate with vendors, track finances, and maintain cleanliness.
Use this Cafe Manager job description template to attract and hire qualified candidates for your coffeehouse, coffee shop or cafe.
What is a Cafe Manager?
A Cafe Manager is an individual responsible for organizing and managing the day-to-day operations of a cafe. They oversee staff, ensure excellent customer service, handle ordering and inventory, and track financial records to increase profitability and customer engagement.
What does a Cafe Manager do?
A Cafe Manager is responsible for managing the daily operations of a cafe, including scheduling staff, training employees, ordering supplies, monitoring finances, and maintaining a clean and inviting environment. They also nurture customer relationships, resolve issues, and strive to create a popular and reputable local cafe.
Cafe Manager responsibilities include:
- Managing day-to-day operations of the cafe
- Hiring and onboarding new wait staff and baristas
- Training employees on drinks preparation and proper use of coffee equipment
Job brief
We are looking for a Cafe Manager to organize daily operations and motivate our staff to provide excellent customer service.
Cafe Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues and ordering supplies like coffee, milk and snacks, as needed. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including weekends and holidays.
Ultimately, you will help increase profitability, boost customer engagement and turn our cafe into a favorite local spot.
Responsibilities
- Manage day-to-day operations of the cafe
- Hire and onboard new wait staff and baristas
- Train employees on drinks preparation and proper use of coffee equipment
- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
- Maintain updated records of daily, weekly and monthly revenues and expenses
- Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
- Ensure all cafe areas are clean and tidy
- Nurture friendly relationships with customers to increase loyalty and boost our reputation
Requirements and skills
- Work experience as a Cafe Manager or Barista
- Hands-on experience with professional coffee machines
- Good math skills
- Availability to work within opening hours (including weekends and holidays)
- Excellent communication skills with the ability to manage and motivate a team
- Customer service attitude
- High school diploma
- Additional certification (e.g. in Business Administration or Hospitality) is a plus
Frequently asked questions
- What does a Cafe Manager do?
- A Cafe Manager oversees the day-to-day operations of a cafe, ensuring smooth functioning, providing excellent customer service, and managing staff and resources.
- What are the duties and responsibilities of a Cafe Manager?
- The duties of a Cafe Manager include managing operations, hiring and training staff, ordering supplies, tracking finances, maintaining cleanliness, resolving customer issues, and building customer loyalty.
- What makes a good Cafe Manager?
- A good Cafe Manager possesses strong leadership and communication skills, has a customer-centric approach, is organized and detail-oriented, and has a good understanding of coffee and cafe operations.
- Who does a Cafe Manager work with?
- A Cafe Manager works with baristas, wait staff, vendors, and customers. They also collaborate with the cafe owner or management team.
- What skills should a Cafe Manager have?
- A Cafe Manager should have experience in cafe management or as a barista, proficiency in operating coffee equipment, strong communication and leadership skills, customer service expertise, and knowledge of inventory management and financial tracking.