Learn about Workable’s breakthrough HR and AI capabilities WATCH HERE

Shift Leader job description

A Shift Leader is a professional in charge of providing direct supervision and ensuring everything runs smoothly during their shift-based job. The duties include covering for absences from coworkers and managing cash drops off by employees when they're not working.

Shift Leader responsibilities include:

  • Overseeing operations when the manager is absent
  • Assigning duties to staff during shifts
  • Providing customer service and managing complaints

Job brief

We are looking for a Shift Leader to oversee operations and workers during scheduled shifts.

Shift Leader responsibilities include managing cash, resolving conflicts and checking equipment. Ultimately, you will ensure all aspects of your shift run smoothly and effectively.

If you’re a leader committed to quality service and have experience in our industry, we’d like to meet you.


  • Provide direction and feedback to workers during shifts
  • Schedule employee shifts and assign duties
  • Manage time-off requests and handle last-minute absences
  • Train and coach new employees
  • Inspect equipment and communicate the need for repairs or replacements to management
  • Check cash drawers and prepare bank deposits
  • Ensure health and safety standards are followed
  • Address customer and employee complaints
  • Resolve conflicts between workers
  • Foster and maintain a positive work environment

Requirements and skills

  • Proven experience as a Shift Leader or relevant managerial role
  • Knowledge of the industry and relevant health and safety regulations
  • Commitment to excellent service
  • Working well within a team
  • Leadership skills and ability to make decisions fast
  • Strong problem-solving aptitude
  • Ability to stand for long periods
  • High school diploma is preferred

Frequently asked questions

What does a Shift Leader do?

The Shift Leader is in charge of ensuring that every aspect and detail of the shift runs smoothly. They check equipment for problems, replace broken parts, and provide tasks on time. They may manage cash or ensure workers are efficient.

What are the duties and responsibilities of a Shift Leader?

The Shift Leader is in charge of organizing and staffing their team each workday. They decide when to open or close shop according to a schedule, so everyone knows what they need to do at all times. It's essential to be able to handle any problems themselves but to get help from other staff members as needed.

What makes a Good Shift Leader?

Shift Leaders need strong communication and interpersonal skills and leadership qualities like decision-making. These qualities are imperative for problem-solving in high-pressure situations where goals must be set daily by specific deadlines.

Who does a Shift Leader works with?

Shift Leaders often collaborate with a Shift Supervisor, who, as the name implies, supervises and ensures the efficiency of shift schedules. While a leader plans out and maintains a company's shift schedule, a supervisor focuses on how efficient these shift settings are and makes changes when necessary.

Hiring Shift Leader job description

Post this Shift Leader job description job ad to 18+ free job boards with one submission

Start a free Workable trial and post your ad on the most popular job boards today.