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Account Director job description

An Account Director is someone who oversees client projects and nurtures relationships with clients. They plan projects, coordinate various teams, and manage budgets to reach their client’s goals.

Nikoletta Bika
Nikoletta Bika

Nikoletta holds an MSc in HR management and has written extensively about all things HR and recruiting.

Refreshed on

January 18, 2022

Reviewed by

Eftychia Karavelaki

Senior Recruitment Manager

 

This Account Director job description template is optimized for posting on online job boards or careers pages and is easy to customize with account management responsibilities for your company.

Account Director responsibilities include:

  • Planning budgets and activities for account management in the company
  • Setting up goals and objectives for all subordinate staff
  • Providing feedback and counsel to account staff to meet quotas/objectives

account director job description

Job brief

We are looking for an Account director to undertake account management responsibilities and supervise subordinate staff. Your duties will involve both managing relationships with clients and guiding account personnel.

An effective Account director has great aptitude in building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers, supervisors and executives.

The goal is to ensure the company’s retention of clientele and facilitate further growth.

Responsibilities

  • Plan budgets and activities for account management in the company
  • Set up goals and objectives for all subordinate staff
  • Provide feedback and counsel to account staff to meet quotas/objectives
  • Conduct performance evaluation using key metrics
  • Serve as the point of contact for customers in your portfolio
  • Understand customer requirements and needs to offer suitable solutions and generate new business
  • Ensure the timely delivery of services and products to clients
  • Resolve issues to maintain and strengthen customer trust
  • Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders

Requirements and skills

  • Proven experience as an account director or similar position
  • Demonstrable experience in negotiation and meeting client requirements
  • Solid understanding of budgeting and reporting on progress
  • Knowledge of performance evaluation techniques and metrics
  • Working knowledge of MS Office and/or relevant software (e.g. Salesforce)
  • Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
  • Outstanding organizational and leadership skills
  • BSc/BA in business administration, sales or relevant field

Frequently asked questions

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