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Porter job description

A Porter ensures their customers' smooth and tireless stay while in various facilities like a hotel or cruise ship. They are responsible for creating a warm and welcoming environment by carrying luggage and assisting in fixing minor issues around whatever premises they may be attending.


This Porter job description template will help you attract and hire qualified candidates for your open roles. Feel free to modify this template to meet your job requirements.

Porter responsibilities include:

  • Carrying and labelling guests’ luggage with tags
  • Sweeping and mopping floors and vacuum carpets
  • Ensuring building entrance is free of clutter at all times

Porter job description

Job brief

We are looking for a Porter to serve as the first point of contact to assist our guests.

Porter responsibilities include carrying guests’ luggage, fixing minor issues (like changing light bulbs) and cleaning building areas, including entrances. To be successful in this role, you should be able to manage various tasks on a daily basis to ensure great customer service and that our operations run smoothly. Keep in mind that our Porter position requires working in shifts, occasionally on weekends or evenings.

Ultimately, you’ll ensure our building is safe, clean and inviting.


  • Carry and label guests’ luggage with tags
  • Sweep and mop floors and vacuum carpets
  • Ensure building entrance is free of clutter at all times
  • Direct guests to the reception area or the appropriate office/room
  • Arrange taxi services upon request
  • Run errands for guests and employees
  • Fix minor technical issues, like changing bulbs
  • Report damages, call technicians and monitor repairs
  • Maintain stock of cleaning supplies
  • Comply with health and safety regulations
  • Follow evacuation rules in case of emergencies

Requirements and skills

  • Previous work experience as a Porter, Janitor or Custodian
  • Hands-on experience with industrial cleaning equipment
  • Good physical condition, stamina and strength (e.g. to lift heavy equipment and luggage)
  • Familiarity with security regulations
  • Solid verbal communication skills to interact with cleaning staff, technicians and customers
  • Basic mechanical skills
  • Availability to work in shifts and flexible schedules (e.g. weekends and evenings)
  • High school diploma is a plus

Frequently asked questions

What does a Porter do?

A Porter carries luggage, offers assistance when needed and takes care of minor issues in all cruise ship or hotel activities.

What are the duties and responsibilities of a Porter?

A Porter’s primary responsibilities include carrying guests' luggage, fixing minor issues (like changing light bulbs) around the facility and cleaning building areas for a great guest experience.

What makes a good Porter?

A good Porter is friendly and professional and works tirelessly to ensure guests are happy and comfortable. Porters need an outgoing personality because it's their job to handle clients and answer any questions so you can stay informed about what's going on around town during downtime.

Who does a Porter work with?

Porters work closely with other staff members to ensure that their guests receive the best experience possible. They also collaborate with Custodians and Maintenance Managers for the same purpose.

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