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Hotel Concierge interview questions and answers

This Hotel Concierge interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

Christine Del Castillo
Christine Del Castillo

Former Community Manager at Workable specialized in employee experience, talent brands and our event series, Workable Ideas.

Hotel Concierge Interview Questions

Proven customer service or hospitality experience is critical for Hotel Concierge candidates. Actual hotel experience is even more desirable. If a candidate’s resume notes that they have concierge training, or that they’re an active member of their local concierge association, that is a good indication of their commitment to their career.

Interviews are the only opportunity you have to evaluate what can’t be trained and what can’t be found on a resume. A hotel concierge must love working with people. That’s non-negotiable. Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet. They must be willing to go above and beyond to meet the needs of their guests. Making last-minute dinner reservations, coordinating emergency medical appointments, and giving expert advice on local attractions should come easily to a great concierge.

To encourage candidates to speak at length about their hospitality and customer service experience, ask a number of open-ended and situational questions. Communication skills are important for this role, so listen closely to how effectively candidates express themselves. Problem-solving skills are also crucial, so if there are some common issues they encounter on a daily basis, use this time to see how they might handle that situation.

Operational and Situational questions

  • How has your training or work experience prepared you to be an effective hotel concierge?
  • How would you describe your customers? What are their typical needs and expectations?
  • Describe a typical day at your current/previous job. How do you prioritize your work?
  • Which city tours do you recommend?
  • What are some popular local options for entertainment?
  • How does travel high season affect your work?
  • What’s the most challenging aspect of being a concierge?
  • What is the most unusual request you’ve ever received from a hotel guest? How did you handle it?
  • When are you allowed to say “no” to a guest’s request?
  • How often do you have to handle sensitive information? What does discretion mean to you?
  • A guest tells you that they’re celebrating a special occasion, such as a child’s birthday, or a wedding anniversary. What can you do to enhance their experience at your hotel?
  • Describe a time you worked with colleagues to meet a goal on a tight deadline.
  • How would you get to know your colleagues during your first week on the job?
  • Recall a time you resolved a situation with a difficult coworker.
  • Hotel concierges often “work” a few extra unpaid hours to make sure they can give sound advice on local museums, restaurants, etc. What would motivate you to do this?
Ready to fine-tune this interview kit?
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