Hotel Manager job description
A Hotel Manager is an experienced professional responsible for overseeing the daily operations of a hotel, ensuring efficient management, and providing strategic direction. They supervise staff, manage budgets, implement marketing strategies, handle customer interactions, and maintain compliance with laws and guidelines.
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What is a Hotel Manager?
A Hotel Manager is an experienced professional responsible for overseeing the daily operations of a hotel, ensuring efficient management, and providing strategic direction. They are in charge of supervising staff, managing budgets, implementing marketing strategies, and maintaining compliance with laws and guidelines.
What does a Hotel Manager do?
A Hotel Manager supervises work at all levels, plans activities, manages budgets and financial information, develops marketing strategies, communicates with customers, addresses maintenance issues, collaborates with external parties, and enforces health and safety standards. They play a vital role in enhancing customer satisfaction, expanding clientele, and upholding the hotel’s reputation.
Hotel Manager responsibilities include:
- Proven experience as Hotel Manager or relevant role
- Fluency in English; knowledge of other languages is a plus
- Understanding of all hotel management best practices and relevant laws and guidelines
Job brief
We are looking for an experienced Hotel Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.
It is important for the hotel manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.
The hotel manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.
The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.
Responsibilities
- Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
- Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations etc.
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
- Inspect facilities regularly and enforce strict compliance with health and safety standards
Requirements and skills
- Proven experience as Hotel Manager or relevant role
- Fluency in English; knowledge of other languages is a plus
- Understanding of all hotel management best practices and relevant laws and guidelines
- Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
- Excellent customer service skills as well as a business mindset
- Demonstrable aptitude in decision-making and problem-solving
- Reliable with an ability to multi-task and work well under pressure
- Outstanding leadership skills and a great attention to detail
- Degree in Business Administration, Hotel/Hospitality Management or relevant field
Frequently asked questions
- What does a Hotel Manager do?
- A Hotel Manager oversees the daily operations of a hotel, manages staff, handles budgets, implements marketing strategies, ensures customer satisfaction, and maintains compliance with laws and guidelines.
- What are the duties and responsibilities of a Hotel Manager?
- The duties of a Hotel Manager include supervising staff, planning activities, managing budgets, implementing marketing strategies, addressing customer needs, dealing with maintenance issues, collaborating with external parties, and enforcing health and safety standards.
- What makes a good Hotel Manager?
- A good Hotel Manager possesses leadership skills, attention to detail, excellent customer service skills, decision-making abilities, problem-solving aptitude, and a business mindset. They should also have experience in hotel management and knowledge of best practices and laws in the industry.
- Who does a Hotel Manager work with?
- A Hotel Manager works with a diverse workforce, including receptionists, kitchen staff, maids, office employees, as well as external parties such as suppliers, travel agencies, and event/conference planners.
- What skills should a Hotel Manager have?
- A Hotel Manager should have proven experience in hotel management, fluency in English (knowledge of other languages is a plus), understanding of hotel management best practices and relevant laws, proficiency in MS Office, excellent customer service skills, decision-making aptitude, reliability, multitasking abilities, leadership skills, and attention to detail.