Scaling efficiently with the power of Workable and Indeed Talent Scout
How City Wide Facility Solutions streamlined hiring with Workable and Indeed Talent Scout
City Wide Facility Solutions is a third-generation, family-owned building services management company founded in 1961. Operating across 110 locations nationwide and in Canada, the organization manages everything from janitorial services to landscaping, maintenance, and specialty facility operations through a unique B2B model that partners with independent contractors.
Hiring for City Wide spans a wide range of roles, from night managers to sales executives and even C-suite leadership. With 30–50 hires per year for the franchisee and franchisor alone, Kelsey Herbig’s job requires a centralized, scalable ATS that supports a complex distributed model
Workable became that solution.
Quick Results
|
Category |
Outcome |
Business Impact |
|
Hiring Efficiency |
Average time-to-fill: 16 days |
Fast hiring cycles across diverse roles |
|
Scalability |
Supports 110 franchise locations with separate departments and user spaces |
Enables a unified hiring system without per-user fees |
|
Automation & Communication |
100% applicant response using automated and scheduled communication |
Strengthens candidate experience & employer brand |
|
Process Consolidation |
Assessments, offer letters, and background checks handled directly in Workable |
Streamlined, end-to-end hiring workflow |
|
Indeed Talent Scout |
Hired an account manager in 7 days via Scout within Workable |
Faster sourcing for hard-to-fill field roles |
Why City Wide Chose Workable
Hiring at City Wide touches everything from operations to sales to executives, and the organization requires:
- A centralized ATS with department-level separation
- Unlimited hiring manager access without rising costs
- A simple, intuitive workflow for franchise users across the U.S. and Canada
Five years ago, City Wide needed a modern ATS to replace CareerPlug. Kelsey led the evaluation and compared Workable against UKG, ADP, BambooHR, and JazzHR.
The deciding factor was Workable’s unique pricing and structural flexibility:
“We have 110 locations. We needed each person to not have their own platform, but their own user space… A lot of other places will charge you user fees for everybody. Workable is a one stop shop.”
Other key reasons they selected Workable:
- Ability to support complex franchise departments
- Intuitive for both recruiters and hiring managers
- Centralized workflows for assessments, communication, and offer letters
The Impact of Workable
Quick Implementation
Rolling out Workable across franchise teams was seamless for City Wide.
“It was pretty easy. The implementation was great. It was easy to train. Customer service with Workable has been great.”
Faster Hiring & Seamless Daily Workflows
Kelsey’s recruiting process is fast by design, and Workable helps maintain that speed.
“My current time-to-fill is 16 days… Everything runs through Workable, so it’s a true one-stop shop”
Streamlined Communication & 100% Applicant Response
City Wide maintains a best-in-class candidate experience by responding to every applicant.
“We have to respond to 100% of applicants… We send the thank you/no thank you out of Workable.”
Workable’s scheduled emails help the team manage volume without inbox overload and maintain a professional, timely communication standard.
Time Saved Through Scheduling & Automation
Workable reduces time spent coordinating interviews and managing backend tasks.
“I love the feature that I can send a calendar invite and it goes to myself and my hiring team. It keeps me from having to do an extra step.”
Workable also streamlines their:
- Offer letters
- Assessments
- Background checks
All of which reduces administrative effort, frees up more time, and accelerates hiring.
Inside Workable’s Sourcing Advantage: Indeed Talent Scout
City Wide was selected as a beta partner for Indeed Talent Scout inside Workable.
The result? Immediate value.
“I loved it. I hired an account manager in seven days off of it.”
Perfect for hard-to-fill roles
Some roles, especially night managers, traditionally struggle for visibility on LinkedIn. But they are active on Indeed.
“Night managers are the hardest job to fill… Talent Scout is awesome because those people aren’t on LinkedIn. They’re on Indeed.”
Talent Scout allowed City Wide to:
- Reach deeper into Indeed’s database
- Surface qualified, ready-to-act candidates fast
- Reduce sourcing time dramatically
As a result, Talent Scout became a permanent part of Kelsey’s sourcing toolkit, and she now uses it regularly.
Why City Wide Recommends Workable
When asked whether she would recommend Workable, Kelsey didn’t hesitate.
“I actually have! So much so that I joke that I should get a referral bonus!”
For companies in facility services, building maintenance, or distributed operations, Workable provides:
- The flexibility needed for multi-location teams
- The simplicity required for hiring managers
- The scalability to grow without adding overhead
- The integrations needed to move faster
City Wide has now used Workable for five years and counting, continuing to streamline processes, improve candidate experience, and hire efficiently across the U.S. and Canada.
