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Workable & Refapp turn BSA Solutions into a hiring machine

Discover how BSA Solutions upgraded their recruitment process by integrating Workable and Refapp, shortening time to hire from 25 days to just 15. Learn the secrets behind a more efficient workflow that leads to confident hiring decisions and satisfied clients.

Keith MacKenzie
Keith MacKenzie

Passionate about human resources, employment, and business management, and an expert at sharing that expertise.

Business development thrives on efficiency and effectiveness. It marks the difference between remaining stagnant and propelling your business to new heights. And hiring top talent is a core ingredient in that recipe for growth.

Marnie Aliviado, Business Development Director at BSA Solutions Inc., can attest to this. Her organization found an invaluable ally in Workable as her go-to recruitment software. With Workable by the company’s side, they were able to streamline their hiring processes in ways they weren’t able to before.

Key results:

  • Streamlined their recruitment process by integrating Refapp with Workable
  • Shortened time to hire for many roles from 20-25 days to 15 days
  • Reduced reference checks from seven days or more to two to three days
  • Improved reference experience and higher response rates
  • Easier and more professional presentations to clients with Refapp’s automated reference report

Let’s start with the challenges that BSA Solutions was looking to solve.

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Easily collaborate with hiring teams to evaluate applicants, gather fair and consistent feedback, check for unconscious bias, and decide who’s the best fit, all in one system.

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The challenge

Phone calls with references were time-consuming and unstructured for BSA – and it was tripping up the company’s recruitment process.

“Reference checking has been an important part of our recruitment process from the get-go,” says Marnie.

“We have clients who require us to do reference checks on the applicants to verify collected information and ensure good hires.”

But there’s a but, Marnie adds.

“The many applicants we process daily and the manual work of a traditional reference check made it hard to keep the process structured and efficient.”

Plus, being a distributed team posed its challenges.

“With our global team spread across different offices,” says Ms. Aliviado, “it was crucial that we centralize communication and stay organized.”

Previously managing a scattered system consisting of various platforms only hurt the quality of hires.

“We started looking for a solution with a better experience for the references, a higher response rate and an efficient workflow.”

They found that solution in Workable – especially in its integration with Refapp, a leading reference check software.

The solution

Now with a fully aligned process within a single platform, collaboration among recruiters has vastly improved – giving BSA a competitive edge within their industry.

“Last year, we transitioned to talent tracking software, Workable, and immediately saw significant effects in the efficiency and quality of our work,” Miriam says. “As part of this move, we explored the various integrations available through Workable and found Refapp.”

She adds:

“With just a click in Workable, we initiate a candidate’s reference check through Refapp. The candidate is requested to submit the contact information to their references, and questionnaires are sent automatically. Refapp compiles the answers in a professional report that we can access through Workable and share with our clients by email. It’s very straightforward.”

“With just a click in Workable, we initiate a candidate’s reference check through Refapp. The candidate is requested to submit the contact information to their references, and questionnaires are sent automatically. Refapp compiles the answers in a professional report that we can access through Workable and share with our clients by email. It’s very straightforward.”

The result

“With the integration, it has been easy to transform and digitize our reference-checking process, streamline our work and keep everything secure in one place,” says Miriam.

It’s reduced time to hire by 10 days, says Miriam, from 20-25 days down to 15.

Reference checks themselves have been cut by more than half.

“With reference checks, previously, it took seven days or more to manage and finish the reference checking process for a position, while now it’s two to three days,” Miriam adds.

“Most often, the references have submitted their answers in less than two days and the insights we collect make for confident hiring decisions. In addition, we get great feedback from both references and clients who appreciate the process.”

About BSA Solutions

BSA Solutions is an outsourcing and offshoring company based in Cebu City, Philippines. Their clients are based in Australia, Singapore, the US and Ireland. Their vision is to engage and inspire associates and clients to be champions and do the impossible. BSA is committed to consistently pushing the boundaries to deliver world-class service, exceeding expectations every time.

Interested in learning more about Refapp? Click here to learn more.

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