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Flight Attendant job description

A Flight Attendant is a professional who is responsible for ensuring the safety, security, and comfort of passengers on board an airline. They provide customer service before, during, or at the end of each trip while creating a welcoming environment in between flights.

Flight Attendant responsibilities include:

  • Providing information, guidance, and assistance for safety and comfort to passengers on board aircraft
  • Attending the “brief” and act on it
  • Conducting safety check before flight

flight attendant job description

Job brief

We are looking for a pleasant Flight Attendant to ensure the safety and comfort of passengers aboard flights. The successful candidate will be able to work independently, perform effectively in a team and build trust relationships with passengers.

The goal is to maximise revenue growth and enhance customer satisfaction.

Responsibilities

  • Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
  • Attend the “brief” and act on it
  • Conduct safety check before flight
  • Greet customers, check their tickets and accompany them to their seats
  • Prepare and serve drinks and food to passengers
  • Present emergency equipment and give instructions
  • Monitor and secure the cabin regularly
  • Comply with all aviation rules and regulations for safety and protection
  • Assist passengers and cabin crew during emergency situations
  • Provide special help to passengers with special needs (children, disabled persons, elders etc)
  • Submit analytic reports concerning flight incidents

Requirements and skills

  • Proven working experience as Flight Attendant or Customer Service experience
  • Fluency in English, multilingual is preferred
  • MS Office knowledge
  • Customer service-oriented
  • Professional image
  • Excellent communication and presentation skills
  • Problem solving skills and ability to handle difficult situations
  • Cabin crew certification or training

Frequently asked questions

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