Senior Global Account Manager job description
A Senior Global Account Manager is a professional responsible for managing and nurturing relationships with key clients worldwide, driving sales growth, and ensuring customer satisfaction to build successful long-term business partnerships.
Use this Senior Global Account Manager job description template to advertise open roles for your company. Be sure to modify requirements and duties based on the unique needs of the role you’re hiring for.
What is a Senior Global Account Manager?
A Senior Global Account Manager is a strategic role within a company, focusing on nurturing and expanding relationships with key business clients across the globe. This position involves understanding the needs and challenges of clients, offering solutions that align with their goals, and ensuring a high level of satisfaction with the company’s products or services.
The role requires a blend of sales acumen, customer service excellence, and the ability to influence and communicate effectively with stakeholders at all levels.
What does a Senior Global Account Manager do?
A Senior Global Account Manager oversees the company’s relationships with its most important clients worldwide. They are responsible for developing a deep understanding of each client’s business, identifying opportunities for growth, and ensuring that the company meets its sales targets and retention rates.
This involves strategic planning, coordination with sales and marketing teams, and direct communication with clients to address their needs and concerns. The role also entails reporting on sales results, staying updated on product developments, and leading training sessions for junior team members.
By effectively managing these responsibilities, a Senior Global Account Manager plays a crucial role in driving the company’s revenue growth and maintaining a strong, positive brand image among its global clientele.
Senior Global Account Manager responsibilities include:
- Developing trusted advisor relationships with key accounts and stakeholders
- Meeting and exceeding sales targets and performance metrics
- Ensuring customer satisfaction and retention at an enterprise level
- Generating new business through plan upgrades and referrals
Job brief
We are seeking a highly motivated Senior Global Account Manager to join our dynamic sales team.
In this role, you will be instrumental in fostering relationships with our key accounts worldwide, driving sales growth, and ensuring exceptional customer satisfaction. Your goal will be to meet and exceed sales targets, retain high-value clients through strategic account management, and identify new business opportunities.
You will act as a trusted advisor to our clients, understanding their needs and aligning our solutions to their business objectives. If you have a proven track record in SaaS sales, excel in communication, and are driven to achieve, we want you to help us expand our global presence and continue our rapid growth.
Responsibilities
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors globally
- Meet and exceed sales targets and performance metrics aligned with business objectives
- Ensure high annual retention rates by maintaining customer satisfaction for enterprise-level accounts
- Drive growth through plan upgrades and referrals
- Resolve client issues and inquiries at a senior level across a global book of business
- Generate ideas to support customers and enhance brand awareness
- Utilize client feedback to improve the customer experience
- Report on sales results in Salesforce and suggest improvements
- Ensure brand consistency and stay updated with product launches
- Lead product and sales training for junior team members
Requirements and skills
- Proven experience as a Senior Account Manager, with at least 2 years in the SaaS space
- Hands-on experience with CRM software (Salesforce, HubSpot) and MS Office
- Familiarity with sales performance metrics
- Excellent communication skills and a customer service attitude
- Strong team management, analytical, and organizational skills
- Ability to communicate and influence key stakeholders at all organizational levels
Frequently asked questions
- What does a Senior Global Account Manager do?
- A Senior Global Account Manager manages relationships with key clients worldwide, ensuring their needs are met, driving sales growth, and maintaining high levels of customer satisfaction to secure long-term business success.
- What are the duties and responsibilities of a Senior Global Account Manager?
- Their duties include developing relationships with key accounts, exceeding sales and performance targets, ensuring customer satisfaction and retention, and generating new business opportunities.
- What makes a good Senior Global Account Manager?
- A good Senior Global Account Manager possesses excellent communication skills, a deep understanding of customer needs, strategic thinking, and the ability to drive sales growth while maintaining strong client relationships.
- Who does a Senior Global Account Manager work with?
- They work closely with account representatives, sales and marketing teams, product development, and directly with clients to ensure cohesive efforts across the board for maximizing account growth and satisfaction.
- How does a Senior Global Account Manager contribute to the company's growth?
- By effectively managing key accounts and driving sales initiatives, a Senior Global Account Manager significantly contributes to the company's revenue growth, brand loyalty, and market expansion, ensuring the company's competitive position in the global market.