Account Management Manager job description
An Account Management Manager is a leadership position responsible for overseeing and managing a team of Account Managers to ensure high customer retention, growth, and satisfaction.
Use this Account Management Manager job description template to find reliable employees for your company. Feel free to modify the duties and responsibilities as well as the qualifications listed below to fit your specific needs.
What is an Account Management Manager?
An Account Management Manager is a leadership role that involves managing a team of Account Managers to drive customer success, retention, and growth. They play a crucial role in ensuring outstanding customer experiences, resolving issues, and implementing strategies to achieve revenue targets.
What does an Account Management Manager do?
An Account Management Manager leads and mentors a team responsible for customer onboarding, engagement, and relationship development. They focus on delivering exceptional customer experiences, tracking team performance, and implementing initiatives to drive customer retention and growth.
Account Management Manager responsibilities include:
- Leading the team with a focus on delivering excellent customer experiences
- Coaching and training the team to achieve retention and upgrade targets
- Tracking team performance and implementing improvement initiatives
- Handling escalated customer issues and building strong customer relationships
Job brief
We are seeking an experienced Account Management Manager to lead and manage a regional team of Account Managers.
As an Account Management Manager, you will be responsible for coaching and training your team to ensure high customer retention, satisfaction, and growth.
You will track team performance, handle escalated customer issues, and collaborate with cross-functional teams to drive business success.
If you are passionate about delivering outstanding customer experiences and have a track record of managing high-performing teams, we invite you to apply.
Responsibilities
- Lead the Account Management team, focusing on excellent customer experiences
- Coach and train the team to achieve retention and upgrade targets
- Monitor team KPIs and identify areas for improvement
- Handle escalated customer issues and build strong customer relationships
- Implement business practices and policies consistently within the team
- Conduct regular team meetings, foster discussion, and share updates
- Identify skill development areas and create coaching strategies
- Facilitate recruiting, training, and onboarding of new team members
- Communicate progress of initiatives to stakeholders
- Promote a positive and inclusive corporate culture
Requirements and skills
- 4+ years of experience in Customer Success or Account Management
- Experience as a people manager or team leader
- Bachelor’s degree
- Track record of meeting commercial and customer targets
- Knowledge of the recruiting industry (strong plus)
- Empathetic, passionate about revenue and growth
- Enthusiastic and creative leader, able to inspire others
- Familiarity with technology and willingness to learn about products
- Organized and analytical, with problem-solving skills
- Strong relationship-building and collaboration abilities
Frequently asked questions
- What does an Account Management Manager do?
- An Account Management Manager oversees and manages a team of Account Managers to drive customer success, retention, and growth.
- What are the duties and responsibilities of an Account Management Manager?
- The Account Management Manager leads the team, coaches and trains them, handles escalated customer issues, and implements strategies for customer retention and growth.
- What makes a good Account Management Manager?
- A good Account Management Manager is empathetic towards customers, passionate about growth, and possesses strong leadership and communication skills.
- Who does an Account Management Manager work with?
- An Account Management Manager collaborates closely with internal departments such as Customer Support, Product, Marketing, Sales, and TechOps.
- What skills should an Account Management Manager have?
- An Account Management Manager should have leadership capabilities, customer empathy, technology familiarity, and excellent communication and collaboration skills.