Thomas optimizes hiring at scale in integration with Workable

The challenge

With Thomas in a growth phase, the company was tasked with filling many open positions. This was placing a strain on current hiring resources to handle all the required administration. At the same time there was a critical need to ensure that the best possible candidate experience was delivered.

Securing the right talent for each role and the team was a key goal for Thomas.

“In 2022, Thomas had ambitious growth plans. Coupled with our regular backfill needs, this translated into a requirement of hiring around 80 employees throughout the year across our global company,” said Spencer Gray, People Partner at Thomas.

“With our resources already stretched thin and the absence of a dedicated recruitment centre of excellence, this presented a significant challenge within the People Department.

“We needed to find solutions for three main aspects: a) offering optimal support to our hiring managers swiftly, b) providing rapid support without compromising the quality of candidates we delivered to them, and c) safeguarding a positive candidate experience throughout the process.”

“We needed to find solutions for three main aspects: a) offering optimal support to our hiring managers swiftly, b) providing rapid support without compromising the quality of candidates we delivered to them, and c) safeguarding a positive candidate experience throughout the process.”

Thomas was seeking to establish a streamlined process that made it easier for hiring managers and team leaders to ask candidates to take the psychometric assessments, review resulting profiles, select candidates for interview, manage the interview process and compare final candidates.

Thomas also wanted every candidate to receive an extremely positive experience that reinforced the Thomas culture and values and established Thomas as a very desirable company to work for.

The solution

The integration of Thomas Perform into Workable embedded the application of psychometric assessments into the hiring process.

This provided a streamlined process where the management of all aspects of the hiring process was conducted on one platform. This integration delivered enormous benefits by:

• enabling process automation
• reducing HR time spent
• increasing objectivity in people decisions
• providing a seamless candidate experience

It made it simpler and quicker to process and manage candidate applications, improve accuracy, deliver efficient communications and upgrade the candidate experience.

“Central to our successful hiring strategy lies the pivotal role of our assessments.” says Spencer.

“This was an aspect we couldn’t afford to compromise on. However, managing the administration of these assessments for the number of roles open would have placed an overwhelming burden on our already time-poor People Team. In response, our Product and Engineering team took this feedback away and created an integration with Workable, our applicant tracking system.

“This development marked a significant shift in our hiring process, as it brought all our recruitment tasks under one unified system for the first time. This integration not only streamlined our approach but also eased the workload on our team, allowing us to focus on what truly matters.”

“This integration not only streamlined our approach but also eased the workload on our team, allowing us to focus on what truly matters.”

Implementing the integration could not have been simpler. Thomas just had to log in to their Workable account, paste in their unique Perform API key, and it was done

The results

The integration of the two platforms dramatically streamlined and optimized the end-to-end hiring process. This had clear benefits to both Thomas and the hiring teams. It also dramatically improved the candidate experience by conveying Thomas as a highly professional and caring organization, and a business that respected the value of every application and treated each one in an unbiased and positive manner to ensure that the hire was the right fit for both the candidate as well as the team.

“The results were fantastic. Sending our assessments to candidates became an effortless process – a mere two-button click sent our assessments along with the corresponding emails to our candidates,” Spencer says.

“The results were fantastic. Sending our assessments to candidates became an effortless process – a mere two-button click sent our assessments along with the corresponding emails to our candidates.”

“As a reciprocal action, when candidates completed their assessments, our hiring managers received instant notifications within our ATS. Additionally, the system displayed the candidates’ role suitability directly in Workable.

“This transformation translated into saving hundreds of hours over the course of the year. Consequently, the People Team could channel our energy towards guaranteeing an exceptional candidate experience while simultaneously assisting our hiring managers with various other inquiries.”

KPIs

It is obvious that any company that is using both Thomas Perform and Workable will immediately gain several clear benefits by integrating the two platforms.