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Support Engineer job description

A Support Engineer is a technical professional responsible for resolving production issues, troubleshooting customer-reported problems, performing root cause analysis, and ensuring the smooth operation of software and systems through maintenance and integrations.

Alexandros Pantelakis
Alexandros Pantelakis

HR content specialist at Workable, delivering in-depth, data-driven articles to offer insights into industry and tech trends.

Use this Support Engineer job description template to advertise open roles for your company. Be sure to modify requirements and duties based on the unique needs of the role you’re hiring for.

What is a Support Engineer?

A Support Engineer is an essential role within the engineering operations team, focused on maintaining the integrity and reliability of software applications. They play a crucial part in addressing and solving technical issues that arise, ensuring that customers receive prompt and effective solutions to their problems.

Support Engineers use their technical knowledge to perform analyses, make recommendations for improvements, and execute necessary maintenance to enhance the user experience and system functionality.

What does a Support Engineer do?

Support Engineers provide vital technical support, both internally and to customers, ensuring the seamless operation of software products.

They are responsible for diagnosing and solving complex technical issues, conducting root cause analysis to prevent future problems, and developing and implementing scripts to automate system verifications. Additionally, they handle data migrations and integrations, working closely with product teams to recommend enhancements based on their findings.

Through diligent investigation and technical expertise, Support Engineers contribute significantly to the product’s continuous improvement and customer satisfaction.

Support Engineer responsibilities include:

  • Investigating and resolving production issues
  • Troubleshooting technical issues reported by customers
  • Developing scripts for verifying the correct operation of integrations
  • Performing data imports/exports and maintenance of third-party integrations

Job brief

We’re expanding our Engineering Operations team and seeking a diligent Support Engineer to help us scale effectively. In this role, you’ll tackle production issues, address technical queries from customers, and ensure our software’s optimal performance through careful analysis and maintenance.

You’ll develop automation scripts, manage data imports/exports, and maintain third-party integrations.

Your contributions will directly impact our ability to provide a seamless user experience and sustain our rapid growth. If you’re proactive, analytical, and have a solid technical foundation, join us in making a difference in the recruiting software landscape.


  • Investigate and resolve production issues
  • Troubleshoot technical issues or questions reported by customers
  • Perform root cause analysis for production errors and recommend improvements
  • Develop scripts to automatically verify end-to-end operation of integrations
  • Implement and execute data imports/exports for customers
  • Maintain and perform operations related to third-party integrations

Requirements and skills

  • At least one year of experience in software development, technical support, or quality assurance
  • Working knowledge of databases and SQL
  • Degree in Computer Science or relevant engineering field
  • Willingness to learn Ruby on Rails
  • Diligence, quality-focused, and analytical skills
  • Proactive in contributing to organizational success
  • Excellent communication skills and team collaboration
  • Authorized to work in the United States

Frequently asked questions

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