Need a new HRIS? Our new buyer’s guide is packed with all the things you need to know. Get your free guide now

Professional Services Manager job description

A Professional Services Manager leads a team to deliver customized technical solutions, ensuring clients successfully integrate and utilize a company’s product within their existing tech ecosystems and processes.

Alexandros Pantelakis
Alexandros Pantelakis

HR content specialist at Workable, delivering in-depth, data-driven articles to offer insights into industry and tech trends.

Use this Professional Services Manager job description template to advertise open roles for your company. Be sure to modify requirements and duties based on the unique needs of the role you’re hiring for.

What is a Professional Services Manager?

A Professional Services Manager oversees a team dedicated to customizing and implementing solutions that allow clients to seamlessly integrate a product into their operations. This role involves understanding client needs, designing appropriate solutions, and ensuring these solutions are implemented effectively.

The manager ensures projects meet client expectations and are delivered on time, enhancing customer satisfaction and product value.

What does a Professional Services Manager do?

A Professional Services Manager plays a pivotal role in bridging the gap between a product and its users. They lead projects from conception to completion, involving requirements gathering, solution design, and team management. By working closely with clients and internal teams, they ensure custom solutions are effectively integrated, addressing specific client needs.

This role requires a mix of technical expertise, leadership, and communication skills to manage diverse teams, maintain project timelines, and support sales efforts with in-depth product knowledge and service offerings.

Professional Services Manager responsibilities include:

  • Conducting requirements gathering, analysis, and design for projects
  • Managing and coaching the implementation team
  • Project managing technical projects for timely delivery
  • Communicating the team’s value internally and externally

Job brief

We’re seeking a Professional Services Manager to lead our Technical Solution Team, ensuring our clients fully leverage our product through customized integrations and services.

You’ll gather client requirements, design tailored solutions, and oversee project implementation.

Your leadership will ensure projects are delivered efficiently, enhancing client satisfaction and product adoption. If you’re experienced in consulting, software engineering, or technical project management, and excel in a fast-paced environment, join us in making a significant impact on our clients’ success.


  • Requirements gathering, analysis, and project design
  • Scoping calls with customers for needs analysis and solution proposal
  • Managing and coaching the implementation team; reviewing deliverables
  • Project management for timely delivery of technical projects
  • Being the public face for the team, supporting sales with professional services
  • Maintaining and producing internal and customer-facing documentation
  • Continuous team improvement through process standardization and automation
  • Providing training to internal team members

Requirements and skills

  • 3-4 years experience in consulting, software engineering, or technical customer-facing roles
  • Excellent knowledge of SQL
  • BSc in Computer Science or a related field
  • Experience with Kubernetes and/or AWS preferred
  • Knowledge of Google Data Studio, Tableau, or similar tools
  • Fluency in Python or Ruby
  • Familiarity with JIRA, Confluence, Agile development, and planning
  • Excellent communication skills, detail-oriented, and diligent

Frequently asked questions

Jump to section