Leasing Consultant interview questions and answers
If you’re wondering what are the best Leasing Consultant interview questions to ask, this interview profile will give you great ideas.
10 good leasing consultant interview questions
How do you use social media to promote properties? What other advertising techniques do you use?
What questions would you ask to evaluate a potential tenant’s requirements?
How would you go about verifying a tenant’s application?
Imagine a potential renter asks you a question about a property but you don’t know the answer. How do you handle this?
If a property was burned or flooded, what would be your responsibilities?
Which of your qualities make you a great salesperson?
How do you keep up with trends in real estate?
What’s excellent customer service for a leasing consultant?
How do you use technology to organize your work?
How do you handle overlapping deadlines?
Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.
1. How do you use social media to promote properties? What other advertising techniques do you use?
This question assesses the candidate’s marketing skills and their ability to leverage various platforms to attract tenants.
Sample answer:
“I use platforms like Instagram and Facebook to showcase properties through high-quality images and virtual tours. I also use SEO techniques for online listings and sometimes collaborate with local businesses to cross-promote.”
2. What questions would you ask to evaluate a potential tenant’s requirements?
This question gauges the candidate’s ability to understand and meet the needs of potential tenants.
Sample answer:
“I would ask about their budget, preferred location, the number of bedrooms they need, and any specific amenities they are looking for. This helps me match them with the perfect property.”
3. How would you go about verifying a tenant’s application?
This question tests the candidate’s thoroughness and attention to detail in crucial administrative tasks.
Sample answer:
“I would start by verifying their employment and income through pay stubs or tax returns. Then, I’d check references and run a background and credit check.”
4. Imagine a potential renter asks you a question about a property but you don’t know the answer. How do you handle this?
This question evaluates the candidate’s problem-solving and communication skills.
Sample answer:
“I would be honest and tell them that I don’t have that information at the moment, but I will find out and get back to them as soon as possible.”
5. If a property was burned or flooded, what would be your responsibilities?
This question assesses the candidate’s understanding of crisis management and their role in it.
Sample answer:
“My first responsibility would be to ensure the safety of the tenants. Then, I’d coordinate with emergency services and insurance companies. I’d also communicate transparently with the property owner and tenants about the next steps.”
6. Which of your qualities make you a great salesperson?
This question helps you understand what the candidate believes are their strongest qualities in sales.
Sample answer:
“I am persistent, a good listener, and excellent at reading people, which helps me tailor my sales pitch to individual needs.”
7. How do you keep up with trends in real estate?
This question evaluates the candidate’s commitment to professional development.
Sample answer:
“I regularly read industry publications, attend webinars, and network with other professionals to stay updated on market trends.”
8. What’s excellent customer service for a leasing consultant?
This question assesses the candidate’s understanding of customer service in the context of leasing.
Sample answer:
“Excellent customer service means being responsive, attentive, and going the extra mile to make sure the tenant or property owner has a smooth, stress-free experience.”
9. How do you use technology to organize your work?
This question gauges the candidate’s technological proficiency.
Sample answer:
“I use CRM software to keep track of interactions with tenants and property owners. I also use scheduling apps to manage appointments and deadlines.”
10. How do you handle overlapping deadlines?
This question tests the candidate’s time management and organizational skills.
Sample answer:
“I prioritize tasks based on their urgency and importance. I also use project management software to keep track of deadlines and set reminders.”
What does a good leasing consultant candidate look like?
A good leasing consultant is not just knowledgeable about real estate; they are also excellent communicators, adept at multitasking, and have a knack for sales and customer service. They should be tech-savvy and always willing to learn and adapt.
Leasing Consultant Interview Questions
Leasing consultants are responsible for all leasing activities from finding tenants to presenting properties to negotiating contracts and handling insurance or maintenance. They may be employed by landlords or real estate/rental agencies.
A leasing consultant’s background can be quite diverse. You may see candidates with a bachelor’s degree in real estate. Some may lack a degree but have experience in real estate or sales, while others may just be natural born salespeople whom you can train to excel in this role. It all depends on the position you’re hiring for. Make sure you’re aware of legislation as licensure requirements vary per location.
Leasing consultant’s should have all the skills of an excellent salesperson, e.g. being well organized, having negotiation and people skills, persuasion, presentation abilities and an aptitude in understanding customer requirements. In addition to those, they need knowledge of rental regulations and handling contracts or insurance. Use these questions as a guide in exploring those qualities in your candidates. The best among them will have current knowledge of the real estate market. They’ll also demonstrate awareness in who your company’s clients are and how to satisfy their requirements.
Let’s summarize some of the questions and add a few more divided into specific types.
Operational and Situational questions
- How do you use social media to promote properties? What other advertising techniques do you use?
- What questions would you ask to evaluate a potential tenant’s requirements? What questions would you ask the property owner?
- How would you go about verifying a tenant’s application?
- Imagine a potential renter asks you a question about a property but you don’t know the answer. How do you handle this?
- If a property was burned or flooded, what would be your responsibilities?
Role-specific questions
- Which of your qualities make you a great salesperson?
- How do you keep up with trends in the real estate?
- What’s excellent customer service for a leasing consultant?
- How do you use technology to organize your work?
- What kind of lodges/properties have you dealt with in the past?
- How do you handle overlapping deadlines?
Behavioral questions
- Tell me about a time you were faced with an ethical problem. What did you do in the end?
- Recall a time when you had to mediate a dispute between property owner and their tenant. What was your role and how did you help the situation?
- Describe the most difficult sale you had to make. Why was it difficult and how did you close it?
- Tell me about a time you persuaded a renter to renew their lease