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Branch Manager interview questions and answers

This Branch Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

Nikoletta Bika
Nikoletta Bika

Nikoletta holds an MSc in HR management and has written extensively about all things HR and recruiting.

branch manager interview questions

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12 good branch manager interview questions

  1. Envisage a conflict between two people working for you. How would you approach them and how would you resolve the situation?
  2. You believe your opinion to be 100% correct, but your subordinates and superiors disagree. How would approach both groups?
  3. What would you do with an employee who is underperforming?
  4. Imagine there is a conflict between different departments of the branch for a share of the budget. How do you resolve this?
  5. Would you encourage competition or collaboration with other branches?
  6. [Suggested by real hiring managers] What are the top priorities of a branch manager?
  7. How would you measure performance and what performance metrics have you used before?
  8. What are KPIs? What is benchmarking and how do you do it?
  9. [Suggested by real hiring managers] How would you allocate responsibilities? What is important to know about your subordinates?
  10. What leadership style would you employ under different circumstances?
  11. [Suggested by real hiring managers] How do you go about making decisions? Do you seek opinions from others?
  12. [Suggested by real hiring managers] Can you give some examples of how you might increase the branch’s revenue?

Here are 12 essential interview questions and sample answers to help identify the best candidates for this role.

1. Envisage a conflict between two people working for you. How would you approach them and how would you resolve the situation?

This question assesses the candidate’s conflict resolution skills and their ability to maintain a harmonious work environment.

Sample answer:

I would arrange a private meeting with both individuals to understand the root of the conflict. By facilitating open communication, I aim to help them find common ground and collaboratively develop a solution.

2. You believe your opinion to be 100% correct, but your subordinates and superiors disagree. How would approach both groups?

This question evaluates the candidate’s communication skills and their ability to handle disagreements.

Sample answer:

I would present my perspective with supporting data and listen to their concerns. It’s essential to have an open dialogue and, if necessary, be willing to compromise for the greater good of the organization.

3. What would you do with an employee who is underperforming?

Understanding how a branch manager addresses performance issues is crucial for maintaining branch efficiency.

Sample answer:

I would first identify the reasons for underperformance through a one-on-one discussion. Then, I’d provide the necessary resources, training, or mentorship to help them improve. Regular feedback and setting clear expectations are also key.

4. Imagine there is a conflict between different departments of the branch for a share of the budget. How do you resolve this?

Budget conflicts can be challenging. This question assesses the candidate’s problem-solving and decision-making skills.

Sample answer:

I would gather data on each department’s needs and prioritize based on the branch’s overall goals. Open communication and transparency in decision-making are essential to ensure all departments understand the allocation.

5. Would you encourage competition or collaboration with other branches?

This question provides insights into the candidate’s approach to inter-branch dynamics.

Sample answer:

While healthy competition can drive performance, I believe collaboration is more beneficial. Sharing best practices and resources among branches can lead to overall organizational growth.

6. What are the top priorities of a branch manager?

Understanding the candidate’s perspective on the role’s priorities can provide insights into their approach to branch management.

Sample answer:

The top priorities include ensuring branch profitability, maintaining high customer satisfaction, leading and developing the team, and ensuring compliance with company policies and regulations.

7. How would you measure performance and what performance metrics have you used before?

Performance measurement is crucial for branch success. This question evaluates the candidate’s familiarity with key metrics.

Sample answer:

I measure performance using metrics like customer satisfaction scores, branch profitability, employee retention rates, and operational efficiency. Regular reviews and feedback sessions also play a role.

8. What are KPIs? What is benchmarking and how do you do it?

This question assesses the candidate’s understanding of key performance indicators and benchmarking.

Sample answer:

KPIs are Key Performance Indicators used to measure the effectiveness of various processes. Benchmarking involves comparing our branch’s performance against industry standards or competitors to identify areas of improvement.

9. How would you allocate responsibilities? What is important to know about your subordinates?

Effective delegation is crucial for branch operations. This question evaluates the candidate’s approach to task allocation.

Sample answer:

I allocate responsibilities based on individual strengths, expertise, and workload. It’s essential to know each subordinate’s skills, aspirations, and areas of improvement to ensure effective delegation.

10. What leadership style would you employ under different circumstances?

Leadership adaptability is crucial. This question assesses the candidate’s flexibility in their leadership approach.

Sample answer:

My leadership style is situational. I may adopt a directive approach during crises, a participative style for team decisions, and a coaching style for employee development.

11. How do you go about making decisions? Do you seek opinions from others?

This question aims to understand the candidate’s decision-making process and their approach to collaboration and input from others.

Sample answer:

“I approach decision-making through a combination of careful analysis and collaboration. For major decisions, I believe in gathering input from relevant team members to ensure a well-rounded perspective. I value the diversity of ideas and opinions and find that seeking input not only enhances the quality of decisions but also fosters a sense of ownership and commitment among the team.”

12. Can you give some examples of how you might increase the branch’s revenue?

This question explores the candidate’s strategic thinking and ability to contribute to the financial success of the branch.

Sample answer:

“Increasing branch revenue involves a multifaceted approach. One strategy could be implementing targeted marketing campaigns to attract new customers and retain existing ones. Cross-selling products or services, optimizing pricing strategies, and identifying new market opportunities are also effective. Additionally, I would focus on enhancing customer satisfaction to encourage repeat business and positive word-of-mouth referrals, ultimately contributing to sustained revenue growth.”

What does a good branch manager candidate look like?

A strong branch manager candidate possesses a blend of leadership, communication, and analytical skills. They should demonstrate a deep understanding of branch operations, the ability to drive team performance, and a commitment to customer satisfaction. Their approach should be proactive, with a focus on continuous improvement and growth.



Branch Manager Interview Questions

A branch manager will usually have a degree in business administration or a related field. The common educational path into this role makes a conversation about this a good benchmark and starting point for the interview.

Typically this is a role that demands experience in a managerial position. You can ask them specific questions to understand whether they know what a branch manager has to do or must have. Experience in customer service or sales is also helpful. You can find out if they have the right skills by asking them to describe specific events and relate what they learned that was relevant to branch management.

Apart from education and experience, it is vital that a branch manager possesses the soft skills required of someone in a managerial position. Leadership, organizational ability, problem-solving and conflict resolution are all essential and should be assessed. You can explore these by asking behavioral as well as situational questions. The candidate’s approach to difficult situations or challenges can speak volumes for their effectiveness.

Let’s summarize some of the questions and add a few more divided into specific types.

Operational and Situational questions

  • Envisage a conflict between two people working for you. How would you approach them and how would you resolve the situation?
  • You believe your opinion to be 100% correct, but your subordinates and superiors disagree. How would approach both groups? 
  • What would you do with an employee who is underperforming?
  • Imagine there is a conflict between different departments of the branch for a share of the budget. How do you resolve this?
  • Imagine there is conflict between your branch and another for a share of the budget. How do you make your case?
  • Would you encourage competition or collaboration with other branches?

Role-specific questions

  • What are the top priorities of a branch manager?
  • How would you measure performance and what performance metrics have you used before?
  • What are KPIs? What is benchmarking and how do you do it?
  • What information do you need to make forecasts?
  • How would you allocate responsibilities? What is important to know about your subordinates?
  • What leadership style would you employ under different circumstances?
  • Tell us about a couple of the most important best practices in management?
  • Give us some ideas on how you would increase the branch’s revenues?

Behavioral questions

  • Tell us about a time you had to deal with a difficult customer.
  • Tell us about a difficult situation you overcame in the past. Taking into account your current experience what would you have done differently?
  • Describe a time when you had to make a difficult managerial decision. What happened?
  • Tell me about a time you had to motivate your team. How did it work out?
  • How did you previous work experience prepare you for this role?
  • If you got this position, what would be your long term goals?

Frequently asked questions

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