Travel Agent interview questions and answers

Travel Agent Interview Questions

The most promising candidates for the position of travel agent combine a passion for travel with a talent for sales and customer service. These individuals are communicative, detail-oriented, and resourceful. They have a true desire to help and work hard to build long-term relationships with satisfied customers.

If you’re looking for an entry level candidate that you can train, focus more on customer service and sales questions. At a basic level, you’ll want talkative candidates who are skilled at negotiation and problem-solving. Situational questions that focus on troubleshooting problems are useful for screening these kinds of candidates.

The following interview questions presuppose that you’re looking for a travel agent with proven work experience. These questions address common on-the-job tasks and situations and can only be answered by a professional with this specific work experience. The candidates you want to hire will treat their interview like a sales call. They’ll want to find out your pain points and will propose some solutions.

Operational and Situational questions

• What excites you about being a travel agent?
• How has your work experience prepared you for this position?
• How do you feel about working in sales?
• What would you differently if you saw that you weren’t meeting sales goals?
• How much, in percentages, do you book for air travel, hotels, and cars?
• Rank your air travel, hotel, and car bookings by volume. What do you book most?
• What GDS systems have you used before?
• How do you find the lowest fees for your client?
• You’re on the phone with an angry customer. How do you calm them down?
• What kinds of questions would you ask a walk-in client?
• What would you do if your customer couldn’t afford the package you suggested?
• Describe a time you impressed a customer. What did you do, and what did you learn from that experience?
• Describe your approach to planning a complex itinerary.