Sales Operations Manager job description
A Sales Operations Manager is a strategic role responsible for optimizing sales processes, implementing sales technologies, and ensuring the sales team operates efficiently to support business growth and customer satisfaction.
Use this Sales Operations Manager job description template to advertise open roles for your company. Be sure to modify requirements and duties based on the unique needs of the role you’re hiring for.
What is a Sales Operations Manager?
A Sales Operations Manager is a key figure within an organization, tasked with enhancing the efficiency and effectiveness of the sales team. They oversee the sales operations team, ensuring that sales processes are streamlined, data-driven decisions are made, and the sales tech stack is fully utilized to achieve business targets.
What does a Sales Operations Manager do?
A Sales Operations Manager plays a pivotal role in aligning sales strategies with business objectives. They manage sales processes, data analysis, and technology tools to support sales goals. By analyzing sales data, they identify trends, forecast sales, and implement strategies to improve sales performance.
They also work closely with various departments to ensure seamless operations and drive sales growth.
Sales Operations Manager responsibilities include:
- Partnering with Sales, Marketing, Finance, and Operations to implement new processes
- Optimizing existing sales processes and policies
- Maintaining data quality and consistency in sales and marketing systems
- Analyzing sales data to support decision-making and measure impact
Job brief
We’re seeking a Sales Operations Manager to lead our Sales Operations Team in supporting our rapid growth. In this role, you’ll collaborate with Sales, Marketing, Finance, and Operations to streamline processes and enhance productivity.
You’ll be responsible for optimizing sales practices, ensuring data accuracy, and managing our sales tech stack. Ideal candidates will have a strong background in sales operations or related fields, excellent people management skills, and a data-driven approach to decision-making.
Join us to play a crucial role in our sales success.
Responsibilities
- Collaborate with cross-functional teams to capture business requirements and implement new sales and customer-related processes
- Optimize existing sales processes, practices, and policies for internal customer satisfaction and employee productivity
- Ensure high levels of data quality and process consistency in sales and marketing systems
- Analyze sales data, take action, and measure impact to support decision-making
- Manage the overall sales tech stack, including Salesforce and other sales tools
- Hire, develop, and manage a high-performing sales operations team
Requirements and skills
- BSc/MSc in Computer Science, Engineering, or related field
- Proven experience in sales operations, business analysis, or sales support management
- Strong organizational skills with the ability to manage multiple projects and deadlines
- Excellent interpersonal skills for cross-functional and international collaboration
- Experience with sales tech stack management, particularly Salesforce
- Demonstrated leadership in managing and motivating teams
Frequently asked questions
- What does a Sales Operations Manager do?
- A Sales Operations Manager ensures the sales team operates efficiently, leveraging sales processes and technologies to meet business targets and enhance customer satisfaction.
- What are the duties and responsibilities of a Sales Operations Manager?
- They include optimizing sales processes, ensuring data integrity, analyzing sales data, managing sales technologies, and leading the sales operations team.
- What makes a good Sales Operations Manager?
- A good manager possesses strong analytical skills, leadership qualities, expertise in sales processes and technologies, and the ability to collaborate effectively across departments.
- Who does a Sales Operations Manager work with?
- They work closely with sales, marketing, finance, operations, and other departments to align sales strategies with business objectives and ensure seamless operations.
- How does a Sales Operations Manager impact the organization?
- By improving sales efficiency, ensuring data-driven decision-making, and implementing effective sales strategies, a Sales Operations Manager significantly contributes to the organization's growth and success.