To make clear to candidates that you’re not canceling the interview, suggest a new date and time, if possible. If you don’t know when to reschedule the appointment to (e.g. the hiring manager who’ll conduct the interview is sick), let candidates know that you’ll get back to them as soon as possible.
Note that it’s best to call, instead of email, candidates if you have to reschedule right before your appointment, so that you make sure they learn about the change promptly. Prompt communication also improves your candidate experience.
Reschedule interview email template
Email subject line: Interview with [Company_name]: New date / Rescheduling interview for the [Job_title] position
Hi [Candidate_Name] / Dear [Candidate_Name],
I’d like to inform you that, unfortunately, we need to reschedule our interview for the [Job_title] position that we had arranged for [date and time.]
[Briefly mention why you’re rescheduling, e.g. Due to unexpected family obligations, our hiring manager [Hiring manager’s name] won’t be available at that day.]
Could we reschedule for [new date and time]? Let me know if that works for you or if you would prefer another date or time this week.
Please accept my sincerest apologies for any inconvenience.