6 real-life host/hostess interview questions
A Host or Hostess is the face of a restaurant, playing a crucial role in greeting and seating guests, managing reservations, and ensuring a positive dining experience. This position requires excellent customer service skills, strong communication abilities, and the capacity to work efficiently in a high-paced environment.
These host/hostess interview questions are directly sourced from real hiring managers and they are ready to use.
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6 good Host or Hostess interview questions
- How extensive is your experience within the food industry?
- How would you describe your customer service skills?
- What skills do you have that will help you interact with people?
- Do you work well under pressure and/or in fast-paced environments?
- Why do you want to work at this particular restaurant?
- Do you think you would be able to handle other roles such as relating and/or serving?
Here are 6 interview questions with sample answers, based on real hiring managers, to help you identify the best candidates for this role.
1. How extensive is your experience within the food industry?
Assesses familiarity with the food service environment.
Sample answer:
“I have three years of experience in the food industry, working in various roles including server and cashier. This experience has given me a solid understanding of restaurant operations and customer service expectations in this sector.”
2. How would you describe your customer service skills?
Evaluates ability to provide excellent customer service.
Sample answer:
“I pride myself on my strong customer service skills. I am approachable, attentive, and always strive to ensure that guests feel welcomed and valued. I believe in listening to customers’ needs and going above and beyond to ensure a pleasant dining experience.”
3. What skills do you have that will help you interact with people?
Probes interpersonal and communication skills.
Sample answer:
“I have strong communication skills, which help me interact effectively with people of diverse backgrounds. I am also empathetic and patient, which allows me to handle guest inquiries and concerns in a calm and friendly manner.”
4. Do you work well under pressure and/or in fast-paced environments?
Assesses ability to handle a busy restaurant setting.
Sample answer:
“Yes, I thrive in fast-paced environments. I can efficiently manage multiple tasks, such as seating guests, answering phones, and managing the waitlist, even under pressure. I stay organized and keep a positive attitude, which helps maintain a smooth flow during busy periods.”
5. Why do you want to work at this particular restaurant?
Gauges interest and knowledge about the restaurant.
Sample answer:
“I am impressed by your restaurant’s reputation for excellent cuisine and outstanding customer service. I admire the vibrant atmosphere and team-oriented approach here. I believe my skills and passion for the hospitality industry would make me a great fit for your team.”
6. Do you think you would be able to handle other roles such as relating and/or serving?
Checks versatility and willingness to take on multiple roles.
Sample answer:
“Absolutely, I am always eager to learn and take on new challenges. I have some experience serving, and I’m willing to help out in other areas as needed. I believe being versatile not only helps the team but also enriches my professional skills.”
What does a good host or hostess candidate look like?
A good Host or Hostess candidate should exhibit excellent customer service skills, with a friendly and welcoming demeanor. They must be capable of multitasking and managing tasks efficiently in a busy environment. Strong communication skills, both verbal and non-verbal, are crucial. The ability to stay calm under pressure and handle challenging situations with grace is important. Experience in the food industry and a willingness to learn and adapt to different roles within the restaurant are also desirable qualities.
Red flags
Red flags include poor communication skills, lack of enthusiasm for customer service, and an inability to handle stress or multitask effectively. A candidate who seems disorganized or overwhelmed when discussing fast-paced work environments may struggle in this role. Lack of interest in the restaurant or the food industry in general can also be a concern.