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Claims Adjuster job description

A Claims Adjuster is a professional who determines how much money to administer in a case. For example, they might look at homes for evidence and interview witnesses before deciding. Their primary goal is to ensure all involved are appropriately compensated and held responsible, leaving no detail unaccounted for. 

 

Use this claims adjuster job description template to advertise your open roles. Feel free to modify responsibilities and requirements based on your specific needs. An alternative title for this role is insurance adjuster.

What is a claims adjuster?

A claims adjuster examines insurance claim liability for property damage (e.g. homes, offices, or automobiles) or personal injuries. They either work in-house for insurance companies or as external contractors.

What does a claims adjuster do?

Claims adjusters collect information from various sources to determine insurance liability based on the extent of property or personal damage. They interview claimants and witnesses, and often consult with specialists, such as policyholders and engineers. After that, they estimate if the damage is covered by insurance policies and calculate payments.

Claims adjuster job duties include:

  • Examining property damage and physical injuries
  • Preparing and processing claim reports
  • Negotiating payments with claimants 

What skills are needed to be a claims adjuster?

Claims adjusters usually have a degree in insurance, finance, or relevant field. Their skills include competency in appraisal software and MS Office. The role also requires good interpersonal skills and experience in writing reports. 

When crafting your own claims adjuster job description, be sure to include these requirements.

Job brief

We are looking for an experienced claims adjuster to join our team.

On a daily basis, you’ll handle and process insurance claims. You’ll examine property damages and physical injuries to calculate claim liability. You’ll achieve this by gathering information from various sources, for example, through interviewing claimants, witnesses, or specialists (e.g. policyholders, physicians, or engineers). To succeed in this role, you must have strong analytical thinking and excellent writing skills.

If you are a reliable person with a strong work ethic, we’d like to hear from you.

Responsibilities

  • Inspect property and physical damage
  • Analyze complex information from different sources
  • Examine claim liability 
  • Prepare and process claim reports
  • Consult with specialists (e.g. physicians, engineers)
  • Calculate benefits and payments
  • Negotiate settlements with claimants
  • Examine police reports, videos from surveillance cameras or audio if applicable
  • Support attorneys to defend the company in case of contestation

Requirements and skills

  • Previous experience as a claims adjuster or similar role
  • Working experience in using appraisal software
  • Strong analytical and mathematical skills
  • Experience in writing detailed reports
  • A compassionate and resilient personality
  • High school diploma
  • Degree in Insurance, Finance or similar field is a plus

Frequently asked questions

What does a Claims Adjuster do?

Claims Adjusters examine claims forms to determine insurance coverage. In addition, they review police reports, medical treatment records, or physical property damage to estimate the extent of liability for losses that a person may have incurred.

What are the duties and responsibilities of a Claims Adjuster?

Claims Adjusters ensure that one's insurance company pays for any losses you suffer. They can inspect property damage or personal injury claims and collect information from all parties involved. They then determine how much they should pay each, interviewing witnesses and examining damage when necessary.

What makes a Good Claims Adjuster?

Good Claims Adjusters are patient and professional. They treat customers with respect, striving to communicate openly, even when it's difficult or takes time for them. A Claims Adjuster doesn't need complex computer skills; however, they do need basic knowledge of using a computer.

Who does a Claims Adjuster work with?

Claims Adjusters work with Cost Analysts to figure out how much they should pay a particular client concerning their claim. In addition, these Analysts give insight into how much a specific factor might affect the total cost of the venture.

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