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360 feedback policy template

A 360 feedback policy outlines the process of gathering comprehensive feedback for an employee from various sources within the organization, including peers, supervisors, subordinates, and sometimes even external stakeholders.

Our 360 feedback policy template will help you establish a comprehensive and effective feedback system within your organization. Designed with best practices in mind, this template ensures that feedback is gathered from a diverse range of sources, providing employees with a holistic view of their performance.

What is the 360 feedback policy?

360 feedback, also known as multi-rater feedback, is a system where employees receive confidential and anonymous feedback from multiple sources within the organization. This feedback process differs from traditional performance reviews as it incorporates perspectives from various individuals who interact with the employee in different capacities. The primary aim is to provide a holistic view of an individual’s performance, strengths, and areas for improvement. By gathering diverse insights, the organization can foster a culture of continuous learning and development, ensuring that feedback is well-rounded and actionable.

A 360 feedback policy should include:

  1. Clear objectives defining the purpose of the 360 feedback process, whether it’s for development, performance evaluation, or both
  2. Selection of reviewers with guidelines on choosing appropriate reviewers who have significant interaction with the employee
  3. Feedback confidentiality assuring that will remain anonymous to encourage honest responses
  4. Feedback implementation with Steps on how the feedback will be used for the employee’s development and growth

Why is it important to have a 360 feedback policy for your organization?

Having a 360 feedback policy is crucial as it promotes a culture of open communication and continuous improvement. It provides employees with a comprehensive understanding of their performance from multiple perspectives, highlighting both their strengths and areas for growth.

This holistic approach ensures that feedback is not skewed by a single viewpoint.

Moreover, it aids in identifying potential areas of bias, promoting fairness, and fostering a culture of diversity, equality, and inclusion. By institutionalizing this feedback mechanism, organizations can enhance employee engagement, boost morale, and drive overall business success.

Core competencies to check during feedback

Core competencies to check during a 360 feedback process often revolve around both technical and soft skills that are crucial for an individual’s role and the overall success of the organization. Here are some of the core competencies that are commonly assessed:

  1. Technical proficiency: Depending on the role, this could involve assessing the individual’s knowledge and skills related to specific tools, technologies, or methodologies relevant to their job.
  2. Communication skills: This encompasses the ability to convey ideas clearly, listen actively, and interact effectively with colleagues, subordinates, superiors, and external stakeholders.
  3. Leadership and management: For those in leadership roles, it’s essential to evaluate their ability to inspire, guide, and manage teams, as well as their strategic vision and decision-making capabilities.
  4. Teamwork and collaboration: This assesses an individual’s ability to work cohesively with others, contribute to team goals, and foster a collaborative environment.
  5. Problem-solving and critical thinking: This involves evaluating the individual’s ability to analyze situations, think critically, and come up with effective solutions to challenges.
  6. Adaptability and flexibility: In today’s rapidly changing work environment, the ability to adapt to new situations, learn from experiences, and be open to change is crucial.
  7. Customer focus: For roles that interact with customers or clients, it’s essential to assess the individual’s commitment to meeting customer needs and ensuring satisfaction.
  8. Initiative and proactiveness: This competency evaluates the individual’s drive to take the lead, anticipate challenges, and act without always waiting for direction.
  9. Integrity and ethics: This assesses the individual’s adherence to the organization’s values, ethical standards, and principles in their daily work.
  10. Continuous learning and development: This competency evaluates an individual’s commitment to personal and professional growth, including seeking feedback, learning from experiences, and pursuing further training or education.

Step by step instructions on how to write your own 360 feedback policy

1. Define the purpose

Clearly state the objectives of the 360 feedback process. Decide if it’s for development, appraisal, or both.

2. Choose the reviewers

Set guidelines on selecting reviewers. They should be individuals who have frequent interactions with the employee, such as peers, supervisors, and direct reports.

3. Design the feedback form

Create a balanced mix of open-ended and closed-ended questions. Ensure questions are specific, actionable, and unbiased.

4. Feedback collection

Decide on the medium (online surveys, paper forms) and set a timeline for feedback submission.

5. Feedback analysis

Collate the feedback and analyze the results. Look for patterns and areas of consensus.

6. Feedback Discussion

Arrange a meeting with the employee to discuss the feedback. Ensure the conversation is constructive, focusing on growth and development.

7. Action Plan

Based on the feedback, create an actionable development plan for the employee.

8. Review

Periodically review the policy to ensure it remains relevant and effective.

360 Feedback Policy Template

[company name] – 360 Feedback Policy

Brief & Purpose

This policy outlines the process and guidelines for conducting 360 feedback reviews at [company name] . The primary objective is to foster a culture of continuous learning and development by providing employees with a holistic view of their performance.


All employees of [company name].

Policy guidelines

Objectives: The 360 feedback process aims to provide comprehensive feedback for individual development and growth.
Selection of reviewers: Employees will receive feedback from peers, supervisors, direct reports, and any other relevant stakeholders.
Feedback confidentiality: All feedback will remain anonymous to ensure honest and unbiased responses.
Feedback implementation: The HR department will collate and analyze the feedback, which will then be used to create individual development plans.

Feedback process

  • HR will initiate the 360 feedback process annually
  • Employees will be informed about the process and timeline
  • Reviewers will be selected based on their interaction frequency with the employee
  • Feedback will be collected through an online survey platform
  • Post-analysis, individual feedback sessions will be scheduled
  • An action plan will be developed based on the feedback received


This policy will be reviewed annually to ensure its effectiveness and relevance.

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

Frequently asked questions

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