Use this Ramp Agent job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.
What is a Ramp Agent?
A Ramp Agent is a professional who provides under-wing services for aircraft, including guiding and parking aircraft, loading and unloading luggage and cargo, and performing cabin maintenance tasks. They ensure the smooth operation of aircraft on the ground.
What does a Ramp Agent do?
A Ramp Agent oversees various tasks related to aircraft operations, such as guiding aircraft to and from gates, parking them, loading and unloading luggage and cargo, and performing cabin maintenance services. They work as part of a team to ensure that aircraft run on time and that baggage handling and other ground services are carried out efficiently.
Ramp Agent responsibilities include:
- Guiding aircraft to and from gates and reversing them for take-off
- Parking arriving and departing aircraft
- Placing chocks and cones around aircraft for safety
We are seeking a dedicated Ramp Agent to join our team and contribute to the efficient operation of aircraft. As a Ramp Agent, your primary responsibility will be to facilitate various under-wing activities, including overseeing record keeping, handling baggage, and coordinating aircraft movement between gates.
You will be responsible for loading and unloading luggage from aircraft, delivering baggage to passengers, and providing cabin maintenance services as required. Working closely with a small team, your ultimate goal will be to ensure that aircraft are thoroughly cleaned and properly maintained, allowing for smooth take-offs and landings within the designated schedule.
This role requires attention to detail, strong teamwork, and a commitment to maintaining the highest standards of safety and efficiency.
- Load and unload arriving and departing aircraft cargo, baggage and mail onto carts and/or dollies
- Provide special handling of baggage, cargo and mail as required
- Collect, load and unload live animals and dangerous goods on and off aircraft when necessary
- Deliver passenger baggage to the claim area and unload baggage onto the conveyor system
- Perform cabin maintenance and cleaning services, including restocking the aircraft
- Comply with all airport authority and carrier security requirements, including adhering to Swissport Standard Operating Procedures
- Report all equipment malfunctions to the appropriate supervisor
Requirements and skills
- Proven work experience as a Ramp Agent or similar role
- Knowledge of proper lifting techniques when handling heavy objects
- Experience working with live animals and other dangerous goods
- Working knowledge of airport safety procedures
- Strong teamwork and communication skills
- Great physical fitness and strength
- Superb time management
- Ability to endure tough working conditions
- Relevant training and/or certifications as a Ramp Agent
Frequently asked questions
- What does a Ramp Agent do?
- A Ramp Agent performs various tasks related to aircraft operations, such as guiding aircraft, parking them, and loading/unloading luggage and cargo, to ensure the smooth functioning of ground services.
- What are the duties and responsibilities of a Ramp Agent?
- The duties of a Ramp Agent include loading/unloading luggage and cargo, providing special handling for items when required, delivering baggage to passengers, performing cabin maintenance, and complying with safety procedures.
- What makes a good Ramp Agent?
- A good Ramp Agent possesses physical fitness, effective communication skills, strong teamwork, excellent time management, and the ability to work in tough conditions while maintaining a high level of attention to detail.
- Who does a Ramp Agent work with?
- A Ramp Agent works with a small team, including other Ramp Agents and supervisors, to complete various tasks involved in aircraft operations and ground services.
- What skills should a Ramp Agent have?
- A Ramp Agent should have knowledge of proper lifting techniques, experience handling live animals and dangerous goods, familiarity with airport safety procedures, good physical fitness, and strong communication and teamwork skills.