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Patient Access Representative job description

A Patient Access Representative is a professional who assists patients with administrative needs to gain access to necessary medical treatments. 

Content Team
Content Team

Workable's content team brings its HR & employment expertise to Resources.

Use this Patient Access Representative job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

Patient Access Representative responsibilities include:

  • Greeting patients and their caregivers on arrival
  • Collecting information such as patient details, medical history, billing, and insurance information
  • Preparing patient admission and discharge documentation

Job brief

We are looking for a Patient Access Representative to join our team and act as the first point of contact for patients looking to obtain medical care at our organization.

Patient Access Representative responsibilities include collecting patient information, preparing various medical documents, and explaining policies to our patients as needed.

Ultimately, you will work directly with patients to help them understand the process and steps to obtain medical attention at our organization.


  • Enter patient information into databases and maintain accurate records
  • Relay information to relevant staff members
  • Inform patients and their caregivers of hospital procedures, policies, and protocols
  • Provide patients with billing and payment information
  • Deal with patient questions, concerns, and issues
  • Perform general administrative tasks

Requirements and skills

  • Proven work experience as a Patient Access Representative or similar role
  • Strong administrative and organizational skills
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office and data entry systems
  • Ability to multitask and maintain strong attention to detail
  • Compassionate and patient
  • Relevant training and/or certifications as a Patient Access Representative

Frequently asked questions

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