{"id":60788,"date":"2020-01-08T11:13:00","date_gmt":"2020-01-08T11:13:00","guid":{"rendered":"https:\/\/resources.workable.com\/?p=60788"},"modified":"2020-02-06T13:19:18","modified_gmt":"2020-02-06T13:19:18","slug":"descricao-do-trabalho-instrutor-de-atendimento-ao-cliente-f-m-d","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/pt-br\/instrutor-de-atendimento-ao-cliente-descricao-do-trabalho","title":{"rendered":"Descri\u00e7\u00e3o do trabalho: Instrutor de Atendimento ao Cliente&nbsp;(f\/m\/d)"},"content":{"rendered":"<p>Este modelo de descri\u00e7\u00e3o de cargo de <strong>Instrutor de Atendimento ao Cliente<\/strong> lista as principais qualifica\u00e7\u00f5es para procurar nos candidatos. Personalize este modelo com os requisitos do cargo que atendam \u00e0s suas necessidades.<\/p>\n<h2>As responsabilidades de Instrutor de Atendimento ao Cliente incluem:<\/h2>\n<ul>\n<li>Desenvolver material educativo digital e impresso (p.ex. v\u00eddeos e manuais)<\/li>\n<li>Organizar semin\u00e1rios em estilo sala de aula<\/li>\n<li>Conduzir atividades de role-playing para desenvolver habilidades interpessoais (p.ex. negocia\u00e7\u00e3o, trabalho em equipe e gest\u00e3o de conflitos)<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-27087 alignnone\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/10\/shutterstock_709291522.jpg\" alt=\"Descri\u00e7\u00e3o do cargo de Instrutor de Atendimento ao Cliente\" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/10\/shutterstock_709291522.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/10\/shutterstock_709291522-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/10\/shutterstock_709291522-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Este modelo de descri\u00e7\u00e3o de cargo de Instrutor de Atendimento ao Cliente lista as principais qualifica\u00e7\u00f5es para procurar nos candidatos. Personalize este modelo com os requisitos do cargo que atendam \u00e0s suas necessidades. As responsabilidades de Instrutor de Atendimento ao Cliente incluem: Desenvolver material educativo digital e impresso (p.ex. v\u00eddeos e manuais) Organizar semin\u00e1rios em [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","_has_post_settings":[],"footnotes":""},"categories":[1048,1222],"tags":[],"class_list":["post-60788","post","type-post","status-publish","format-standard","hentry","category-descricoes-de-cargo","category-descricoes-de-cargos-de-treinamento-empresarial"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Descri\u00e7\u00e3o de cargo de Instrutor de Atendimento ao Cliente | Workable<\/title>\n<meta name=\"description\" content=\"Este modelo de 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She writes about diversity in the workplace and reports on the shape of things to come. You can find her on LinkedIn and Twitter.","url":"https:\/\/resources.workable.com\/pt-br\/author\/christina\/"}]}},"modified_by":"Zina Panagopoulou","custom_fields":{"brief":"Procuramos um Instrutor de Atendimento ao Cliente para instruir nossas equipes de suporte, vendas e atendimento ao cliente realizando semin\u00e1rios e cursos interativos.\r\n\r\nAs responsabilidades de Instrutor de Atendimento ao Cliente incluem promover o treinamento durante o trabalho, desenvolver material pedag\u00f3gico e organizar sess\u00f5es de treinamento para novos contratados. Se voc\u00ea tem familiaridade em ensinar habilidades interpessoais como negocia\u00e7\u00e3o e solu\u00e7\u00e3o de problemas, queremos conhecer voc\u00ea.\r\n\r\nEm \u00faltima inst\u00e2ncia, voc\u00ea garantir\u00e1 que nossos <a href=\"https:\/\/resources.workable.com\/customer-service-representative-job-description\" target=\"_blank\" rel=\"noopener\">representantes de atendimento ao cliente<\/a> desenvolvam suas habilidades e tenham sucesso ao atender \u00e0s necessidades dos clientes.","requirements":"<ul>\r\n \t<li>Experi\u00eancia profissional como Instrutor de Atendimento ao Cliente ou fun\u00e7\u00e3o similar<\/li>\r\n \t<li>Experi\u00eancia em vendas ou cargos de atendimento ao cliente ser\u00e3o uma vantagem<\/li>\r\n \t<li>Conhecimento de software de Gest\u00e3o de Aprendizagem (LMS)<\/li>\r\n \t<li>Familiaridade com atividades de aprendizagem interativa<\/li>\r\n \t<li>Excelentes habilidades de comunica\u00e7\u00e3o e apresenta\u00e7\u00e3o<\/li>\r\n \t<li>Bacharelado em Educa\u00e7\u00e3o, Recursos Humanos ou \u00e1rea relevante<\/li>\r\n \t<li>Certifica\u00e7\u00e3o adicional em treinamento \u00e9 uma vantagem<\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li>Desenvolver material educativo digital e impresso (p.ex. v\u00eddeos e manuais)<\/li>\r\n \t<li>Organizar semin\u00e1rios em estilo de sala de aula sobre caracter\u00edsticas de produto e t\u00e9cnicas de vendas<\/li>\r\n \t<li>Conduzir atividades de role-playing para desenvolver habilidades interpessoais (p.ex. negocia\u00e7\u00e3o, trabalho em equipe e gest\u00e3o de conflitos)<\/li>\r\n \t<li>Identificar lacunas em habilidades individuais e em equipe<\/li>\r\n \t<li>Programar sess\u00f5es de treinamento regulares (p.ex. mensal ou trimestralmente)<\/li>\r\n \t<li>Garantir que novas contrata\u00e7\u00f5es tenham cursos b\u00e1sicos de vendas, incluindo habilidades de comunica\u00e7\u00e3o e de solu\u00e7\u00e3o de problemas<\/li>\r\n \t<li>Estabelecer contato com gerentes e encorajar treinamento pr\u00e1tico (p.ex. como lidar com casos de clientes dif\u00edceis)<\/li>\r\n \t<li>Coordenar programas de mentoria para novos representantes de atendimento ao consumidor<\/li>\r\n \t<li>Avaliar o impacto de cada curso educacional no desempenho dos funcion\u00e1rios e na satisfa\u00e7\u00e3o do cliente<\/li>\r\n \t<li>Manter registros atualizados de curr\u00edculos de treinamento e material<\/li>\r\n<\/ul>","see_more":""},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/posts\/60788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/comments?post=60788"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/posts\/60788\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/media?parent=60788"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/categories?post=60788"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/tags?post=60788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}