{"id":59933,"date":"2020-01-08T11:12:47","date_gmt":"2020-01-08T11:12:47","guid":{"rendered":"https:\/\/resources.workable.com\/?p=59933"},"modified":"2020-02-06T13:22:38","modified_gmt":"2020-02-06T13:22:38","slug":"descricao-do-trabalho-gerente-de-call-center-f-m-d","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/pt-br\/gerente-de-call-center-descricao-do-trabalho","title":{"rendered":"Descri\u00e7\u00e3o do trabalho: Gerente de Call Center&nbsp;(f\/m\/d)"},"content":{"rendered":"<p>Este modelo de descri\u00e7\u00e3o de cargo<span style=\"color: #000000;\">\u00a0<\/span>de <strong>Gerente de Call Center<\/strong> foi otimizado para publica\u00e7\u00e3o em portais de vagas de emprego ou p\u00e1ginas de carreiras on-line e \u00e9 f\u00e1cil de ser personalizado para a sua empresa.<\/p>\n<h2>Responsabilidades do Gerente de Call Center incluem:<\/h2>\n<ul>\n<li><span style=\"font-weight: 400;\">Desenvolver objetivos para as atividades di\u00e1rias do call center<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Realizar eficiente planejamento de capacidade para maximizar a produtividade de recursos (pessoas, tecnologia etc.)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Coletar e analisar estat\u00edsticas de call center (taxas de vendas, custos, m\u00e9tricas de atendimento ao cliente etc.)<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-59967 aligncenter\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-manager-640x230.jpg\" alt=\"descri\u00e7\u00e3o do cargo de gerente de call center \" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-manager.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-manager-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-manager-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Este modelo de descri\u00e7\u00e3o de cargo\u00a0de Gerente de Call Center foi otimizado para publica\u00e7\u00e3o em portais de vagas de emprego ou p\u00e1ginas de carreiras on-line e \u00e9 f\u00e1cil de ser personalizado para a sua empresa. Responsabilidades do Gerente de Call Center incluem: Desenvolver objetivos para as atividades di\u00e1rias do call center Realizar eficiente planejamento de [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[1048,1208],"tags":[1207],"class_list":["post-59933","post","type-post","status-publish","format-standard","hentry","category-descricoes-de-cargo","category-descricoes-do-cargo-de-atendimento-ao-cliente","tag-sample-customer-service-pt-br"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Modelo de descri\u00e7\u00e3o do cargo de Gerente de Call Center | Workable<\/title>\n<meta name=\"description\" content=\"Este modelo de 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She holds an MSc in HR and has written extensively about all things HR and recruiting, with a particular interest in bias, data, technology, legal compliance, and the future of work. She hates meaningless jargon and dreams about space travel.","sameAs":["http:\/\/workable.com"],"url":"https:\/\/resources.workable.com\/pt-br\/author\/nikoletta-bika\/"}]}},"modified_by":"Zina Panagopoulou","custom_fields":{"brief":"<span style=\"font-weight: 400;\">Procuramos <\/span><b>Gerente de call center<\/b><span style=\"font-weight: 400;\">especializado para supervisionar opera\u00e7\u00f5es di\u00e1rias e equipes buscando a m\u00e1xima efici\u00eancia e a melhor rela\u00e7\u00e3o custo-benef\u00edcio. Voc\u00ea tamb\u00e9m garantir\u00e1 que a tecnologia seja usada em seu n\u00edvel m\u00e1ximo e que a equipe seja bem organizada e produtiva.<\/span> <span style=\"font-weight: 400;\">Um excelente gerente de call center precisa ser organizado, confi\u00e1vel e um profissional direcionado a resultados. \u00c9 necess\u00e1rio que seja uma pessoa pr\u00e1tica para resolver problemas no spot partnered com capacidade de entender o problema como um todo e fazer melhorias. Como gerente de call center, voc\u00ea precisa ter excelentes habilidades de comunica\u00e7\u00e3o e atendimento ao cliente.<\/span>\r\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">O objetivo \u00e9 fazer tudo que for poss\u00edvel para alcan\u00e7ar as metas e obter grandes resultados para a nossa empresa.<\/span><\/p>","requirements":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Experi\u00eancia comprovada como gerente de call center ou cargo semelhante<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Necess\u00e1rio ter experi\u00eancia em atendimento ao cliente<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Conhecimento de avalia\u00e7\u00e3o de desempenho e m\u00e9tricas de atendimento ao cliente<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Bastante entendimento de procedimentos de elabora\u00e7\u00e3o de relat\u00f3rios e de or\u00e7amento<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Experi\u00eancia em an\u00e1lise financeira b\u00e1sica (rentabilidade, custo-benef\u00edcio, etc.)<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Profici\u00eancia em MS Office e equipamento de call center\/programas de software<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Not\u00e1vel comunica\u00e7\u00e3o e habilidades interpessoais<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Excelentes habilidades organizacionais e de lideran\u00e7a com capacidade de solucionar problemas<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Ser positivo e paciente<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Diploma de ensino m\u00e9dio ou equivalente; Ensino superior em disciplina relevante ser\u00e1 considerado<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Gerente de Call Center Certificado (por ex., GCCC) ou qualifica\u00e7\u00e3o equivalente \u00e9 uma vantagem<\/span><\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Desenvolver objetivos para as atividades di\u00e1rias do call center<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Realizar eficiente planejamento de capacidade para maximizar a produtividade de recursos (pessoas, tecnologia etc.)<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Coletar e analisar estat\u00edsticas de call center (taxas de vendas, custos, m\u00e9tricas de atendimento ao cliente etc.)<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Assumir responsabilidade de elabora\u00e7\u00e3o de or\u00e7amento e rastrear despesas<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Contratar, orientar e dar treinamento \u00e0 equipe para manter sempre um alto padr\u00e3o de atendimento ao cliente<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Monitorar e aprimorar pedidos, atendimento telef\u00f4nico e outros procedimentos <\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Avaliar desempenho com principais m\u00e9tricas (exatid\u00e3o, tempo de espera telef\u00f4nica etc.)<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Preparar relat\u00f3rios para diferentes departamentos ou administra\u00e7\u00e3o superior<\/span><\/li>\r\n<\/ul>","see_more":""},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/posts\/59933","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/comments?post=59933"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/posts\/59933\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/media?parent=59933"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/categories?post=59933"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/tags?post=59933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}