{"id":59725,"date":"2020-01-08T11:12:45","date_gmt":"2020-01-08T11:12:45","guid":{"rendered":"https:\/\/resources.workable.com\/?p=59725"},"modified":"2020-02-06T13:25:28","modified_gmt":"2020-02-06T13:25:28","slug":"descricao-do-trabalho-representante-de-atendimento-ao-cliente-f-m-d","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/pt-br\/representante-de-atendimento-ao-cliente-descricao-do-trabalho","title":{"rendered":"Descri\u00e7\u00e3o do trabalho: Representante de Atendimento ao Cliente&nbsp;(f\/m\/d)"},"content":{"rendered":"<p>Este modelo de descri\u00e7\u00e3o do cargo de<strong> Representante de Atendimento ao Cliente<\/strong> foi otimizado para publica\u00e7\u00e3o em portais de vagas de emprego ou p\u00e1ginas de carreiras on-line. Modifique essa descri\u00e7\u00e3o do cargo de atendimento ao cliente com os principais deveres e responsabilidades da fun\u00e7\u00e3o do seu RAC.<\/p>\n<p>Descri\u00e7\u00f5es de cargos semelhantes incluem <a href=\"https:\/\/resources.workable.com\/customer-service-manager-job-description\">Gerente de Atendimento ao Cliente<\/a>, <a href=\"https:\/\/resources.workable.com\/field-service-representative-job-description\">Representante de Servi\u00e7o Externo<\/a>, <a href=\"https:\/\/resources.workable.com\/call-center-representative-job-description\">Representante de call center<\/a>,\u00a0<a href=\"https:\/\/resources.workable.com\/help-desk-specialist-job-description\">Especialista de Suporte T\u00e9cnico<\/a> e <a href=\"https:\/\/resources.workable.com\/it-help-desk-technician-job-description\">T\u00e9cnico de Suporte de TI<\/a>.<\/p>\n<h2>Responsabilidades de RAC incluem:<\/h2>\n<ul>\n<li class=\"public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\" data-block=\"true\" data-editor=\"98src\" data-offset-key=\"65n7a-0-0\">\n<div data-offset-key=\"65n7a-0-0\" class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\">Administrar chamadas telef\u00f4nicas e perguntas do atendimento ao cliente<\/div>\n<\/li>\n<li class=\"public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\" data-block=\"true\" data-editor=\"98src\" data-offset-key=\"65n7a-0-0\">\n<div data-offset-key=\"65n7a-0-0\" class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\">Gerar potenciais clientes de vendas para que se tornem novos clientes<\/div>\n<\/li>\n<li class=\"public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\" data-block=\"true\" data-editor=\"98src\" data-offset-key=\"1lg01-0-0\">\n<div data-offset-key=\"1lg01-0-0\" class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\"><span data-offset-key=\"1lg01-0-0\"><span data-text=\"true\">Identificar e avaliar as necessidades dos clientes para obter satisfa\u00e7\u00e3o<\/span><\/span><\/div>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-59773 alignnone\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/07\/customer-service-rep-640x230.jpg\" alt=\"descri\u00e7\u00e3o do cargo de representante de atendimento ao cliente\" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/07\/customer-service-rep.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/07\/customer-service-rep-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/07\/customer-service-rep-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/> <em><strong>Quer contratar um representante de atendimento ao cliente? Inscreva-se no <a href=\"https:\/\/www.workable.com\/post-jobs-for-free\/customize?wid=453&amp;utm_page=customer-service-representative-job-description&amp;utm_program=ad-unit-right&amp;utm_tracking=job-descriptions-customer-service-job-descriptions\">teste gratuito de 15 dias do Workable<\/a> para publicar seu an\u00fancio de emprego e contratar melhor e mais rapidamente.<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Este modelo de descri\u00e7\u00e3o do cargo de Representante de Atendimento ao Cliente foi otimizado para publica\u00e7\u00e3o em portais de vagas de emprego ou p\u00e1ginas de carreiras on-line. Modifique essa descri\u00e7\u00e3o do cargo de atendimento ao cliente com os principais deveres e responsabilidades da fun\u00e7\u00e3o do seu RAC. Descri\u00e7\u00f5es de cargos semelhantes incluem Gerente de Atendimento [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[1048,1208],"tags":[1207],"class_list":["post-59725","post","type-post","status-publish","format-standard","hentry","category-descricoes-de-cargo","category-descricoes-do-cargo-de-atendimento-ao-cliente","tag-sample-customer-service-pt-br"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Modelo de descri\u00e7\u00e3o do cargo de Representante de Atendimento ao Cliente | Workable<\/title>\n<meta name=\"description\" content=\"Este modelo de descri\u00e7\u00e3o do cargo de representante de atendimento ao cliente tem importantes responsabilidades. 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Eles s\u00e3o pacientes, compreensivos e intensamente\u00a0comunicativos. Adoram conversar. Representantes de atendimento ao cliente\u00a0conseguem se colocar no lugar do cliente e defend\u00ea-lo se necess\u00e1rio. O feedback do cliente n\u00e3o tem pre\u00e7o, e esses RACs podem conseguir tudo isso para voc\u00ea. A solu\u00e7\u00e3o de problemas tamb\u00e9m \u00e9 coisa natural para especialistas em assist\u00eancia ao cliente. Eles t\u00eam determina\u00e7\u00e3o para resolver problemas e investigam se n\u00e3o tiverem informa\u00e7\u00f5es suficientes para atender \u00e0s reclama\u00e7\u00f5es do cliente.\r\n<div data-block=\"true\" data-editor=\"98src\" data-offset-key=\"e7nvh-0-0\">O objetivo \u00e9 garantir sempre um excelente padr\u00e3o de atendimento, responder de modo eficiente \u00e0s d\u00favidas do cliente e manter a alta satisfa\u00e7\u00e3o do cliente.<\/div>","requirements":"<ul>\r\n \t<li>Comprovada experi\u00eancia em suporte ao cliente ou experi\u00eancia como\u00a0representante de atendimento ao cliente<\/li>\r\n \t<li>Hist\u00f3rico de supera\u00e7\u00e3o de metas<\/li>\r\n \t<li>Excelentes habilidades para lidar com contato telef\u00f4nico e ser bom ouvinte<\/li>\r\n \t<li>Familiaridade com sistemas e pr\u00e1ticas de CRM (Gerenciamento de relacionamento com cliente)<\/li>\r\n \t<li>Orienta\u00e7\u00e3o ao cliente e capacidade de se adaptar\/responder a diferentes tipos de personalidade<\/li>\r\n \t<li>Excelentes habilidades de comunica\u00e7\u00e3o e apresenta\u00e7\u00e3o<\/li>\r\n \t<li>Capacidade de executar v\u00e1rias tarefas ao mesmo tempo, priorizar e administrar o tempo com efici\u00eancia<\/li>\r\n \t<li>Diploma de ensino m\u00e9dio<\/li>\r\n<\/ul>","responsibilities":"<h3>Lista das Responsabilidades do Atendimento ao Cliente:<\/h3>\r\n<ul>\r\n \t<li class=\"public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\" data-block=\"true\" data-editor=\"98src\" data-offset-key=\"65n7a-0-0\">\r\n<div data-offset-key=\"65n7a-0-0\" class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\"><span data-offset-key=\"65n7a-0-0\"><span data-text=\"true\">Administrar<\/span><\/span><span class=\"vaguephrase\"><span data-offset-key=\"65n7a-1-0\"><span data-text=\"true\">grande<\/span><\/span><\/span><span data-offset-key=\"65n7a-2-0\"><span data-text=\"true\"> volume de chamadas telef\u00f4nicas<\/span><\/span><\/div><\/li>\r\n \t<li class=\"public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\" data-block=\"true\" data-editor=\"98src\" data-offset-key=\"3igqr-0-0\">\r\n<div data-offset-key=\"3igqr-0-0\" class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\"><span data-offset-key=\"3igqr-0-0\"><span data-text=\"true\">Gerar clientes em potencial para vendas<\/span><\/span><\/div><\/li>\r\n \t<li class=\"public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\" data-block=\"true\" data-editor=\"98src\" data-offset-key=\"1lg01-0-0\">\r\n<div data-offset-key=\"1lg01-0-0\" class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\"><span data-offset-key=\"1lg01-0-0\"><span data-text=\"true\">Identificar e avaliar as necessidades dos clientes para obter satisfa\u00e7\u00e3o<\/span><\/span><\/div><\/li>\r\n \t<li class=\"public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\" data-block=\"true\" data-editor=\"98src\" data-offset-key=\"3vjk3-0-0\">\r\n<div data-offset-key=\"3vjk3-0-0\" class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\">Construir relacionamentos sustent\u00e1veis e confian\u00e7a com cada cliente por meio de uma comunica\u00e7\u00e3o aberta e interativa<\/div><\/li>\r\n \t<li class=\"public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\" data-block=\"true\" data-editor=\"98src\" data-offset-key=\"3vjk3-0-0\">\r\n<div data-offset-key=\"3vjk3-0-0\" class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\">Fornecer informa\u00e7\u00f5es exatas, v\u00e1lidas e completas usando os m\u00e9todos\/ferramentas certos<\/div><\/li>\r\n \t<li class=\"public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\" data-block=\"true\" data-editor=\"98src\" data-offset-key=\"12v16-0-0\">\r\n<div data-offset-key=\"12v16-0-0\" class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\"><span data-offset-key=\"12v16-0-0\"><span data-text=\"true\">Alcan\u00e7ar as metas de vendas pessoais\/da equipe\u00a0de atendimento ao cliente e metas de tratamento de chamada<\/span><\/span><\/div><\/li>\r\n \t<li class=\"public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\" data-block=\"true\" data-editor=\"98src\" data-offset-key=\"etmgn-0-0\">\r\n<div data-offset-key=\"etmgn-0-0\" class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\">Lidar com as reclama\u00e7\u00f5es do cliente, apresentar solu\u00e7\u00f5es e alternativas apropriadas dentro de um tempo determinado; acompanhar o caso para garantir a solu\u00e7\u00e3o<\/div><\/li>\r\n \t<li class=\"public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\" data-block=\"true\" data-editor=\"98src\" data-offset-key=\"etmgn-0-0\">\r\n<div data-offset-key=\"etmgn-0-0\" class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\">Manter registro das intera\u00e7\u00f5es com o cliente, processar contas de cliente e arquivar documentos<\/div><\/li>\r\n \t<li class=\"public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\" data-block=\"true\" data-editor=\"98src\" data-offset-key=\"cl5ii-0-0\">\r\n<div data-offset-key=\"cl5ii-0-0\" class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\"><span data-offset-key=\"cl5ii-0-0\"><span data-text=\"true\">Seguir os procedimentos, orienta\u00e7\u00f5es e pol\u00edticas de comunica\u00e7\u00e3o<\/span><\/span><\/div><\/li>\r\n \t<li class=\"public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR\" data-block=\"true\" data-editor=\"98src\" data-offset-key=\"469q4-0-0\">\r\n<div data-offset-key=\"469q4-0-0\" class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\"><span data-offset-key=\"469q4-0-0\"><span data-text=\"true\">Ir um passo al\u00e9m para envolver o cliente<\/span><\/span><\/div><\/li>\r\n<\/ul>","see_more":"<h2>Mais recursos:<\/h2>\r\n<ul>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/customer-service-skills-assessment-test\">Como avaliar o representante de atendimento ao cliente<\/a><\/li>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/customer-service-representative-interview-questions\">Perguntas da entrevista para Representante de Atendimento ao Cliente<\/a><\/li>\r\n<\/ul>"},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/posts\/59725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/comments?post=59725"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/posts\/59725\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/media?parent=59725"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/categories?post=59725"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/tags?post=59725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}