{"id":43815,"date":"2020-01-08T11:05:42","date_gmt":"2020-01-08T11:05:42","guid":{"rendered":"https:\/\/resources.workable.com\/?p=43815"},"modified":"2020-02-06T13:23:05","modified_gmt":"2020-02-06T13:23:05","slug":"descricao-do-trabalho-supervisor-de-call-center-f-m-d","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho","title":{"rendered":"Descri\u00e7\u00e3o do trabalho: Supervisor de Call Center&nbsp;(f\/m\/d)"},"content":{"rendered":"<p>Este modelo de descri\u00e7\u00e3o de cargo de <strong>Supervisor de Call Center<\/strong> foi otimizado para publica\u00e7\u00e3o em portais de vagas de emprego ou p\u00e1ginas de carreiras on-line e \u00e9 f\u00e1cil de ser personalizado para a sua empresa.<\/p>\n<h2>Responsabilidades do Supervisor de Call Center incluem:<\/h2>\n<ul>\n<li><span style=\"font-weight: 400;\">Ajudar na cria\u00e7\u00e3o de metas para indiv\u00edduos e equipes<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Contratar e integrar novos funcion\u00e1rios<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Responder a perguntas da equipe e dar orienta\u00e7\u00e3o e feedback<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-43828 aligncenter\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-640x230.jpg\" alt=\"descri\u00e7\u00e3o do cargo de supervisor de call center \" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Este modelo de descri\u00e7\u00e3o de cargo de Supervisor de Call Center foi otimizado para publica\u00e7\u00e3o em portais de vagas de emprego ou p\u00e1ginas de carreiras on-line e \u00e9 f\u00e1cil de ser personalizado para a sua empresa. Responsabilidades do Supervisor de Call Center incluem: Ajudar na cria\u00e7\u00e3o de metas para indiv\u00edduos e equipes Contratar e integrar [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[1048,1208],"tags":[1207],"class_list":["post-43815","post","type-post","status-publish","format-standard","hentry","category-descricoes-de-cargo","category-descricoes-do-cargo-de-atendimento-ao-cliente","tag-sample-customer-service-pt-br"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Modelo de descri\u00e7\u00e3o do cargo de Supervisor de Call Center | Workable<\/title>\n<meta name=\"description\" content=\"Este modelo de descri\u00e7\u00e3o de cargo de Supervisor de Call Center foi otimizado para publica\u00e7\u00e3o em portais de vagas de emprego ou p\u00e1ginas de carreiras on-line e \u00e9 f\u00e1cil de ser personalizado para a sua empresa.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Descri\u00e7\u00e3o do trabalho: Supervisor de Call Center (f\/m\/d)\" \/>\n<meta property=\"og:description\" content=\"Este modelo de descri\u00e7\u00e3o de cargo de Supervisor de Call Center foi otimizado para publica\u00e7\u00e3o em portais de vagas de emprego ou p\u00e1ginas de carreiras on-line e \u00e9 f\u00e1cil de ser personalizado para a sua empresa.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho\" \/>\n<meta property=\"og:site_name\" content=\"Recruiting Resources: How to Recruit and Hire Better\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/business.facebook.com\/workable\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-08T11:05:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-02-06T13:23:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-640x230.jpg\" \/>\n<meta name=\"author\" content=\"Nikoletta Bika\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@workable\" \/>\n<meta name=\"twitter:site\" content=\"@workable\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nikoletta Bika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho#article\",\"isPartOf\":{\"@id\":\"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho\"},\"author\":{\"name\":\"Nikoletta Bika\",\"@id\":\"https:\/\/resources.workable.com\/pt-br\/#\/schema\/person\/bddaa2e41481e7c9ef2328432ea089e7\"},\"headline\":\"Descri\u00e7\u00e3o do trabalho: Supervisor de Call Center&nbsp;(f\/m\/d)\",\"datePublished\":\"2020-01-08T11:05:42+00:00\",\"dateModified\":\"2020-02-06T13:23:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho\"},\"wordCount\":85,\"publisher\":{\"@id\":\"https:\/\/resources.workable.com\/pt-br\/#organization\"},\"image\":{\"@id\":\"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho#primaryimage\"},\"thumbnailUrl\":\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-640x230.jpg\",\"keywords\":[\"sample-customer-service\"],\"articleSection\":[\"Descri\u00e7\u00f5es de cargo\",\"Descri\u00e7\u00f5es do cargo de atendimento ao cliente\"],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho\",\"url\":\"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho\",\"name\":\"Modelo de descri\u00e7\u00e3o do cargo de Supervisor de Call Center | Workable\",\"isPartOf\":{\"@id\":\"https:\/\/resources.workable.com\/pt-br\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho#primaryimage\"},\"image\":{\"@id\":\"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho#primaryimage\"},\"thumbnailUrl\":\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-640x230.jpg\",\"datePublished\":\"2020-01-08T11:05:42+00:00\",\"dateModified\":\"2020-02-06T13:23:05+00:00\",\"description\":\"Este modelo de descri\u00e7\u00e3o de cargo de Supervisor de Call Center foi otimizado para publica\u00e7\u00e3o em portais de vagas de emprego ou p\u00e1ginas de carreiras on-line e \u00e9 f\u00e1cil de ser personalizado para a sua empresa.\",\"breadcrumb\":{\"@id\":\"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho#primaryimage\",\"url\":\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-640x230.jpg\",\"contentUrl\":\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-640x230.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/resources.workable.com\/pt-br\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Descri\u00e7\u00e3o do trabalho: Supervisor de Call Center&nbsp;(f\/m\/d)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/resources.workable.com\/pt-br\/#website\",\"url\":\"https:\/\/resources.workable.com\/pt-br\/\",\"name\":\"Recruiting Resources: How to Recruit and Hire Better\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/resources.workable.com\/pt-br\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/resources.workable.com\/pt-br\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/resources.workable.com\/pt-br\/#organization\",\"name\":\"Workable\",\"url\":\"https:\/\/resources.workable.com\/pt-br\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/resources.workable.com\/pt-br\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/12\/logo-green.png\",\"contentUrl\":\"https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/12\/logo-green.png\",\"width\":150,\"height\":25,\"caption\":\"Workable\"},\"image\":{\"@id\":\"https:\/\/resources.workable.com\/pt-br\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/business.facebook.com\/workable\/\",\"https:\/\/x.com\/workable\",\"https:\/\/www.linkedin.com\/company\/workable-hr\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/resources.workable.com\/pt-br\/#\/schema\/person\/bddaa2e41481e7c9ef2328432ea089e7\",\"name\":\"Nikoletta Bika\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/resources.workable.com\/pt-br\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/777bf31309608e9152307199dd8aa97ff19f24849526f1b2b50f11b9ea40fca3?s=96&d=mm&r=pg\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/777bf31309608e9152307199dd8aa97ff19f24849526f1b2b50f11b9ea40fca3?s=96&d=mm&r=pg\",\"caption\":\"Nikoletta Bika\"},\"description\":\"Nikoletta Bika was a senior writer at Workable for nearly four and a half years. She holds an MSc in HR and has written extensively about all things HR and recruiting, with a particular interest in bias, data, technology, legal compliance, and the future of work. She hates meaningless jargon and dreams about space travel.\",\"sameAs\":[\"http:\/\/workable.com\"],\"url\":\"https:\/\/resources.workable.com\/pt-br\/author\/nikoletta-bika\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Modelo de descri\u00e7\u00e3o do cargo de Supervisor de Call Center | Workable","description":"Este modelo de descri\u00e7\u00e3o de cargo de Supervisor de Call Center foi otimizado para publica\u00e7\u00e3o em portais de vagas de emprego ou p\u00e1ginas de carreiras on-line e \u00e9 f\u00e1cil de ser personalizado para a sua empresa.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho\/","og_locale":"pt_BR","og_type":"article","og_title":"Descri\u00e7\u00e3o do trabalho: Supervisor de Call Center (f\/m\/d)","og_description":"Este modelo de descri\u00e7\u00e3o de cargo de Supervisor de Call Center foi otimizado para publica\u00e7\u00e3o em portais de vagas de emprego ou p\u00e1ginas de carreiras on-line e \u00e9 f\u00e1cil de ser personalizado para a sua empresa.","og_url":"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho","og_site_name":"Recruiting Resources: How to Recruit and Hire Better","article_publisher":"https:\/\/business.facebook.com\/workable\/","article_published_time":"2020-01-08T11:05:42+00:00","article_modified_time":"2020-02-06T13:23:05+00:00","og_image":[{"url":"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-640x230.jpg","type":"","width":"","height":""}],"author":"Nikoletta Bika","twitter_card":"summary_large_image","twitter_creator":"@workable","twitter_site":"@workable","twitter_misc":{"Escrito por":"Nikoletta Bika"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho#article","isPartOf":{"@id":"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho"},"author":{"name":"Nikoletta Bika","@id":"https:\/\/resources.workable.com\/pt-br\/#\/schema\/person\/bddaa2e41481e7c9ef2328432ea089e7"},"headline":"Descri\u00e7\u00e3o do trabalho: Supervisor de Call Center&nbsp;(f\/m\/d)","datePublished":"2020-01-08T11:05:42+00:00","dateModified":"2020-02-06T13:23:05+00:00","mainEntityOfPage":{"@id":"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho"},"wordCount":85,"publisher":{"@id":"https:\/\/resources.workable.com\/pt-br\/#organization"},"image":{"@id":"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho#primaryimage"},"thumbnailUrl":"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-640x230.jpg","keywords":["sample-customer-service"],"articleSection":["Descri\u00e7\u00f5es de cargo","Descri\u00e7\u00f5es do cargo de atendimento ao cliente"],"inLanguage":"pt-BR"},{"@type":"WebPage","@id":"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho","url":"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho","name":"Modelo de descri\u00e7\u00e3o do cargo de Supervisor de Call Center | Workable","isPartOf":{"@id":"https:\/\/resources.workable.com\/pt-br\/#website"},"primaryImageOfPage":{"@id":"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho#primaryimage"},"image":{"@id":"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho#primaryimage"},"thumbnailUrl":"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-640x230.jpg","datePublished":"2020-01-08T11:05:42+00:00","dateModified":"2020-02-06T13:23:05+00:00","description":"Este modelo de descri\u00e7\u00e3o de cargo de Supervisor de Call Center foi otimizado para publica\u00e7\u00e3o em portais de vagas de emprego ou p\u00e1ginas de carreiras on-line e \u00e9 f\u00e1cil de ser personalizado para a sua empresa.","breadcrumb":{"@id":"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho#primaryimage","url":"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-640x230.jpg","contentUrl":"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-640x230.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/resources.workable.com\/pt-br\/supervisor-de-call-center-descricao-do-trabalho#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/resources.workable.com\/pt-br\/"},{"@type":"ListItem","position":2,"name":"Descri\u00e7\u00e3o do trabalho: Supervisor de Call Center&nbsp;(f\/m\/d)"}]},{"@type":"WebSite","@id":"https:\/\/resources.workable.com\/pt-br\/#website","url":"https:\/\/resources.workable.com\/pt-br\/","name":"Recruiting Resources: How to Recruit and Hire Better","description":"","publisher":{"@id":"https:\/\/resources.workable.com\/pt-br\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/resources.workable.com\/pt-br\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/resources.workable.com\/pt-br\/#organization","name":"Workable","url":"https:\/\/resources.workable.com\/pt-br\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/resources.workable.com\/pt-br\/#\/schema\/logo\/image\/","url":"https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/12\/logo-green.png","contentUrl":"https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/12\/logo-green.png","width":150,"height":25,"caption":"Workable"},"image":{"@id":"https:\/\/resources.workable.com\/pt-br\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/business.facebook.com\/workable\/","https:\/\/x.com\/workable","https:\/\/www.linkedin.com\/company\/workable-hr\/"]},{"@type":"Person","@id":"https:\/\/resources.workable.com\/pt-br\/#\/schema\/person\/bddaa2e41481e7c9ef2328432ea089e7","name":"Nikoletta Bika","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/resources.workable.com\/pt-br\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/777bf31309608e9152307199dd8aa97ff19f24849526f1b2b50f11b9ea40fca3?s=96&d=mm&r=pg","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/777bf31309608e9152307199dd8aa97ff19f24849526f1b2b50f11b9ea40fca3?s=96&d=mm&r=pg","caption":"Nikoletta Bika"},"description":"Nikoletta Bika was a senior writer at Workable for nearly four and a half years. She holds an MSc in HR and has written extensively about all things HR and recruiting, with a particular interest in bias, data, technology, legal compliance, and the future of work. She hates meaningless jargon and dreams about space travel.","sameAs":["http:\/\/workable.com"],"url":"https:\/\/resources.workable.com\/pt-br\/author\/nikoletta-bika\/"}]}},"modified_by":"Zina Panagopoulou","custom_fields":{"brief":"<span style=\"font-weight: 400;\">Procuramos um competente <\/span><b>Supervisor de Call Center<\/b><span style=\"font-weight: 400;\"> para organizar e orientar a equipe do nosso call center. Voc\u00ea ser\u00e1 respons\u00e1vel por avaliar o trabalho deles e dar feedback para maximizar desempenho.<\/span> <span style=\"font-weight: 400;\">Um excelente supervisor de call center precisa ter experi\u00eancia de supervis\u00e3o e de atendimento ao cliente. O candidato ideal precisa ter grande capacidade de comunica\u00e7\u00e3o e ser capaz de liderar e motivar. Voc\u00ea ser\u00e1 organizado e confi\u00e1vel e tamb\u00e9m orientado a resultados.<\/span> <span style=\"font-weight: 400;\">O objetivo \u00e9 alcan\u00e7ar e incentivar excelente desempenho da sua equipe que resultar\u00e1 em crescimento sustent\u00e1vel dos neg\u00f3cios.<\/span>","requirements":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Experi\u00eancia comprovada como supervisor de call center ou cargo de supervis\u00e3o semelhante<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Essencial ter experi\u00eancia em atendimento ao cliente<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Profici\u00eancia em ingl\u00eas; Bom conhecimento de outros idiomas ser\u00e1 realmente uma vantagem<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Conhecimento pr\u00e1tico de MS Office<\/span><\/li>\r\n \t<li>Conhecimento t\u00e9cnico com experi\u00eancia em equipamento de telefonia e programas computacionais relevantes<\/li>\r\n \t<li><span style=\"font-weight: 400;\">Conhecimento de procedimentos de avalia\u00e7\u00e3o de desempenho<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Not\u00e1veis habilidades de comunica\u00e7\u00e3o e negocia\u00e7\u00e3o<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Ter uma abordagem orientada a resultados<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Excelentes habilidades organizacional e de lideran\u00e7a<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Capacidade de trabalhar sob press\u00e3o<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Diploma do ensino m\u00e9dio<\/span><\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Ajudar na cria\u00e7\u00e3o de metas para indiv\u00edduos e equipes<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Contratar e integrar novos funcion\u00e1rios<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Responder a perguntas da equipe e dar orienta\u00e7\u00e3o e feedback<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Prever encaminhamento e assumir chamadas quando necess\u00e1rio<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Procurar meios de otimizar procedimentos e manter a equipe motivada<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Avaliar desempenho com as principais m\u00e9tricas tais como abandono de chamada, espera de chamada, etc.<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Garantir cumprimento das pol\u00edticas de atendimento, procedimentos estabelecidos etc.<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Manter a ger\u00eancia informada sobre qualquer tipo de problema<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Preparar resultados mensais\/anuais e relat\u00f3rios de desempenho<\/span><\/li>\r\n<\/ul>","see_more":""},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/posts\/43815","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/comments?post=43815"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/posts\/43815\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/media?parent=43815"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/categories?post=43815"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/pt-br\/wp-json\/wp\/v2\/tags?post=43815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}