{"id":56207,"date":"2020-01-08T11:10:10","date_gmt":"2020-01-08T11:10:10","guid":{"rendered":"https:\/\/resources.workable.com\/?p=56207"},"modified":"2020-02-06T13:16:27","modified_gmt":"2020-02-06T13:16:27","slug":"descriptif-de-poste-directeur-de-la-relation-clients-f-h-autre","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/fr\/directeur-de-la-relations-clients-descriptif-de-poste","title":{"rendered":"Descriptif de poste: Directeur de la relation clients&nbsp;(f\/h\/autre)"},"content":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de fiche de poste de Directeur de la relation clients a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment adapt\u00e9 aux besoins de votre entreprise.<\/p>\n<h2>Les fonctions du Directeur de la relation clients:<\/h2>\n<ul>\n<li>Nouer des relations de confiance \u00e0 long terme avec les clients<\/li>\n<li>Traiter les pr\u00e9occupations et les dol\u00e9ances des clients<\/li>\n<li>Cr\u00e9er des programmes de vente pour g\u00e9n\u00e9rer des revenus<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-15803\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/06\/clients-relations-manager-shutterstock_590378027.jpg\" alt=\"fiche de poste de Charg\u00e9(e) des relations clients\" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/06\/clients-relations-manager-shutterstock_590378027.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/06\/clients-relations-manager-shutterstock_590378027-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/06\/clients-relations-manager-shutterstock_590378027-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de fiche de poste de Directeur de la relation clients a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment adapt\u00e9 aux besoins de votre entreprise. Les fonctions du Directeur de la relation clients: Nouer des relations de confiance [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[1041,1324],"tags":[],"class_list":["post-56207","post","type-post","status-publish","format-standard","hentry","category-descriptifs-de-postes","category-descriptifs-de-postes-de-vente"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Descriptif de poste: Directeur de la relation clients (f\/h\/autre) - Workable<\/title>\n<meta name=\"description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste de Directeur de la relation clients a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&#039;annonces ou des pages d&#039;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment adapt\u00e9 aux besoins de votre entreprise.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/resources.workable.com\/fr\/directeur-de-la-relations-clients-descriptif-de-poste\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Descriptif de poste: Directeur de la relation clients (f\/h\/autre)\" \/>\n<meta property=\"og:description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste de Directeur de la relation clients a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&#039;annonces ou des pages d&#039;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment adapt\u00e9 aux besoins de votre entreprise.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/resources.workable.com\/fr\/directeur-de-la-relations-clients-descriptif-de-poste\" \/>\n<meta property=\"og:site_name\" content=\"Recruiting Resources: How to Recruit and Hire Better\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/business.facebook.com\/workable\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-08T11:10:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-02-06T13:16:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/06\/clients-relations-manager-shutterstock_590378027.jpg\" \/>\n<meta name=\"author\" content=\"Nikoletta Bika\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@workable\" \/>\n<meta name=\"twitter:site\" content=\"@workable\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nikoletta Bika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/resources.workable.com\/fr\/directeur-de-la-relations-clients-descriptif-de-poste#article\",\"isPartOf\":{\"@id\":\"https:\/\/resources.workable.com\/fr\/directeur-de-la-relations-clients-descriptif-de-poste\"},\"author\":{\"name\":\"Nikoletta Bika\",\"@id\":\"https:\/\/resources.workable.com\/fr\/#\/schema\/person\/bddaa2e41481e7c9ef2328432ea089e7\"},\"headline\":\"Descriptif de poste: Directeur de la relation clients&nbsp;(f\/h\/autre)\",\"datePublished\":\"2020-01-08T11:10:10+00:00\",\"dateModified\":\"2020-02-06T13:16:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/resources.workable.com\/fr\/directeur-de-la-relations-clients-descriptif-de-poste\"},\"wordCount\":97,\"publisher\":{\"@id\":\"https:\/\/resources.workable.com\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/resources.workable.com\/fr\/directeur-de-la-relations-clients-descriptif-de-poste#primaryimage\"},\"thumbnailUrl\":\"https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/06\/clients-relations-manager-shutterstock_590378027.jpg\",\"articleSection\":[\"Descriptifs de postes\",\"Descriptifs de postes de vente\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/resources.workable.com\/fr\/directeur-de-la-relations-clients-descriptif-de-poste\",\"url\":\"https:\/\/resources.workable.com\/fr\/directeur-de-la-relations-clients-descriptif-de-poste\",\"name\":\"Descriptif de poste: Directeur de la relation clients (f\/h\/autre) - 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She holds an MSc in HR and has written extensively about all things HR and recruiting, with a particular interest in bias, data, technology, legal compliance, and the future of work. She hates meaningless jargon and dreams about space travel.","sameAs":["http:\/\/workable.com"],"url":"https:\/\/resources.workable.com\/fr\/author\/nikoletta-bika\/"}]}},"modified_by":"Zina Panagopoulou","custom_fields":{"brief":"Nous recherchons un Directeur de la relation clients pour cr\u00e9er et entretenir les relations de long terme avec les clients. Vous serez charg\u00e9(e) de r\u00e9soudre les \u00e9ventuels probl\u00e8mes pour vous assurer que les clients sont satisfaits de nos services.\r\n\r\n\u00c0 ce poste, vous devrez \u00eatre un(e) excellent(e) communicant(e) capable de saisir les besoins des clients et de r\u00e9fl\u00e9chir aux moyens de les satisfaire. Si vous disposez d'une exp\u00e9rience du service \u00e0 la client\u00e8le et de notre secteur, nous souhaiterions vous rencontrer.\r\n\r\nVotre objectif sera de nous aider \u00e0 prot\u00e9ger nos revenus et \u00e0 conserver nos clients.","requirements":"<ul>\r\n \t<li>Exp\u00e9rience av\u00e9r\u00e9e de Directeur de la relation clients ou de <a href=\"https:\/\/resources.workable.com\/relationship-manager-job-description\" target=\"_blank\" rel=\"noopener noreferrer\">Charg\u00e9 de relations<\/a><\/li>\r\n \t<li>Ant\u00e9c\u00e9dents av\u00e9r\u00e9s de r\u00e9alisation et de d\u00e9passement des objectifs<\/li>\r\n \t<li>Ant\u00e9c\u00e9dents dans le service \u00e0 la client\u00e8le\u00a0; une connaissance du secteur constitue un avantage<\/li>\r\n \t<li>Exp\u00e9rience dans le suivi des ICP correspondants (p.\u00a0ex. satisfaction des clients)<\/li>\r\n \t<li>Ma\u00eetrise de MS Office, avec connaissance pratique de plateformes CRM (p\u00a0ex. Salesforce)<\/li>\r\n \t<li>Attitude ax\u00e9e sur le client<\/li>\r\n \t<li>Excellentes comp\u00e9tences de communication et de n\u00e9gociation<\/li>\r\n \t<li>Capacit\u00e9 \u00e0 r\u00e9soudre les probl\u00e8mes<\/li>\r\n \t<li>Capacit\u00e9 \u00e0 travailler en \u00e9quipe<\/li>\r\n \t<li>Licence en administration d'entreprises, marketing ou un domaine y aff\u00e9rent<\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li>Nouer des liens avec les employ\u00e9s essentiels chez les clients<\/li>\r\n \t<li>\u00c9laborer des plans pour r\u00e9pondre aux besoins commerciaux des clients<\/li>\r\n \t<li>Conseiller les clients sur la cr\u00e9ation de processus rentables<\/li>\r\n \t<li>Pr\u00e9voir des rencontres r\u00e9guli\u00e8res avec les clients pour assurer leur satisfaction<\/li>\r\n \t<li>Faire office de point de contact pour les dol\u00e9ances et faire remonter les probl\u00e8mes si n\u00e9cessaire<\/li>\r\n \t<li>Aider les \u00e9quipes de vente \u00e0 augmenter leur marge et effectuer des ventes crois\u00e9es de produits et de services<\/li>\r\n \t<li>Veiller \u00e0 ce que la soci\u00e9t\u00e9 comme les clients respectent les termes du contrat<\/li>\r\n \t<li>\u00c9tudier la concurrence pour trouver de nouvelles mani\u00e8res de fid\u00e9liser les clients<\/li>\r\n \t<li>D\u00e9finir des objectifs de vente et de revenu et \u0153uvrer avec diligence \u00e0 les r\u00e9aliser<\/li>\r\n \t<li>Collaborer avec les \u00e9quipes internes (par\u00a0ex. les ventes, les ing\u00e9nieurs, la haute direction) pour r\u00e9pondre aux besoins des clients<\/li>\r\n<\/ul>","see_more":""},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/56207","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/comments?post=56207"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/56207\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/media?parent=56207"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/categories?post=56207"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/tags?post=56207"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}