{"id":55651,"date":"2020-01-08T11:09:56","date_gmt":"2020-01-08T11:09:56","guid":{"rendered":"https:\/\/resources.workable.com\/?p=55651"},"modified":"2020-02-06T13:17:35","modified_gmt":"2020-02-06T13:17:35","slug":"descriptif-de-poste-specialiste-service-clients-f-h-autre","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/fr\/specialiste-service-clients-descriptif-de-poste","title":{"rendered":"Descriptif de poste: Sp\u00e9cialiste service clients&nbsp;(f\/h\/autre)"},"content":{"rendered":"<p>Ce mod\u00e8le de fiche de poste de Sp\u00e9cialiste service clients r\u00e9pertorie les responsabilit\u00e9s et les exigences de base de votre poste de responsable de soutien aux ventes. Il est facile \u00e0 adapter \u00e0 vos besoins sp\u00e9cifiques. Intitul\u00e9s de postes similaires\u00a0: Sp\u00e9cialiste du soutien,\u00a0Sp\u00e9cialiste assistant client\u00e8le.<\/p>\n<h2>Fonctions du Sp\u00e9cialiste service clients:<\/h2>\n<ul>\n<li>Apporter une assistance au d\u00e9pistage des erreurs pour les commandes client, l&rsquo;\u00e9tat des comptes et les probl\u00e8mes connexes<\/li>\n<li>Fournir des donn\u00e9es et des guides pour aider l&rsquo;\u00e9quipe de ventes<\/li>\n<li>D\u00e9velopper et suivre les indicateurs de performance<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-55663\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/07\/sales-support-specialist-job-description.jpg\" alt=\"fiche de poste de Sp\u00e9cialiste service clients\" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/07\/sales-support-specialist-job-description.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/07\/sales-support-specialist-job-description-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/07\/sales-support-specialist-job-description-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ce mod\u00e8le de fiche de poste de Sp\u00e9cialiste service clients r\u00e9pertorie les responsabilit\u00e9s et les exigences de base de votre poste de responsable de soutien aux ventes. Il est facile \u00e0 adapter \u00e0 vos besoins sp\u00e9cifiques. Intitul\u00e9s de postes similaires\u00a0: Sp\u00e9cialiste du soutien,\u00a0Sp\u00e9cialiste assistant client\u00e8le. Fonctions du Sp\u00e9cialiste service clients: Apporter une assistance au d\u00e9pistage [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[1041,1324],"tags":[],"class_list":["post-55651","post","type-post","status-publish","format-standard","hentry","category-descriptifs-de-postes","category-descriptifs-de-postes-de-vente"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mod\u00e8le de fiche de poste de Sp\u00e9cialiste service clients | Workable<\/title>\n<meta name=\"description\" content=\"Ce mod\u00e8le de fiche de poste de Sp\u00e9cialiste service clients r\u00e9pertorie les responsabilit\u00e9s et les exigences de base de votre 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Vous devrez \u00eatre efficace au sein d'une \u00e9quipe et d\u00e9montrer d'exceptionnelles aptitudes de communication.\r\n\r\nEn d\u00e9finitive, vous devrez \u00eatre en mesure de contribuer \u00e0 cr\u00e9er et \u00e0 maintenir de bonnes relations avec les clients et d'assurer un bon fonctionnement de l'\u00e9quipe de vente.","requirements":"<ul>\r\n \t<li>Exp\u00e9rience pratique av\u00e9r\u00e9e de Sp\u00e9cialiste service clients ou d'Associ\u00e9 de soutien aux ventes<\/li>\r\n \t<li>Exp\u00e9rience pratique des syst\u00e8mes ERP et CRM<\/li>\r\n \t<li>Ma\u00eetrise de MS Office Suite, en particulier de MS Excel<\/li>\r\n \t<li>Tr\u00e8s bonnes connaissances des principes de la vente et de la pratique du service aux clients<\/li>\r\n \t<li>Excellentes comp\u00e9tences de communication<\/li>\r\n \t<li>Comp\u00e9tences analytiques et de gestion de t\u00e2ches multiples simultan\u00e9es<\/li>\r\n \t<li>Travail en \u00e9quipe et comp\u00e9tences de motivation<\/li>\r\n \t<li>Une licence en marketing ou un dipl\u00f4me associ\u00e9 dans une discipline connexe constitue un avantage<\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li>Apporter une assistance au d\u00e9pistage des erreurs pour les commandes client, l'\u00e9tat des comptes et les probl\u00e8mes connexes<\/li>\r\n \t<li>Fournir des donn\u00e9es et des guides pour aider l'\u00e9quipe de ventes<\/li>\r\n \t<li>D\u00e9velopper et suivre les indicateurs de performance<\/li>\r\n \t<li>G\u00e9rer des outils de suivi des ventes et signaler les informations importantes<\/li>\r\n \t<li>Enregistrer les tendances des ventes<\/li>\r\n \t<li>Cr\u00e9er des liens avec les gestionnaires de comptes pour d\u00e9velopper des strat\u00e9gies de vente sp\u00e9cifiques<\/li>\r\n \t<li>Rester au fait des nouveaux lancements de produits et veiller \u00e0 ce que les membres de l'\u00e9quipe de vente soient impliqu\u00e9s<\/li>\r\n \t<li>Analyser les commandes en cours et les demandes sp\u00e9cifiques des clients pour assurer un excellent service \u00e0 la client\u00e8le et une parfaite exp\u00e9rience client<\/li>\r\n \t<li>Sugg\u00e9rer des am\u00e9liorations du processus des ventes<\/li>\r\n<\/ul>","see_more":"<h2>Ressources additionnelles\u00a0:<\/h2>\r\n<ul>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/find-salespeople-boolean-search-strings\">Identifier et recruter<\/a> des Sp\u00e9cialistes de formation aux ventes avec les antis\u00e8ches de recherche bool\u00e9enne de Workable.<\/li>\r\n<\/ul>"},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/55651","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/comments?post=55651"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/55651\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/media?parent=55651"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/categories?post=55651"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/tags?post=55651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}