{"id":55538,"date":"2020-01-08T11:09:54","date_gmt":"2020-01-08T11:09:54","guid":{"rendered":"https:\/\/resources.workable.com\/?p=55538"},"modified":"2020-02-06T13:19:09","modified_gmt":"2020-02-06T13:19:09","slug":"descriptif-de-poste-representant-televente-f-h-autre","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/fr\/representant-televente-descriptif-de-poste","title":{"rendered":"Descriptif de poste: Repr\u00e9sentant t\u00e9l\u00e9vente&nbsp;(f\/h\/autre)"},"content":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de descriptif de<span style=\"color: #000000;\">\u00a0<\/span>poste de Repr\u00e9sentant t\u00e9l\u00e9vente a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne, ainsi que pour \u00eatre facilement adapt\u00e9 aux besoins de votre entreprise.<\/p>\n<h2>Les fonctions du Repr\u00e9sentant t\u00e9l\u00e9vente incluent:<\/h2>\n<ul>\n<li><span style=\"font-weight: 400;\">Contacter les clients potentiels ou existants pour les informer sur un produit ou un service en utilisant des scripts<\/span><\/li>\n<li><span style=\"font-weight: 400;\">R\u00e9pondre \u00e0 des questions sur les produits ou sur la soci\u00e9t\u00e9<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Poser des questions pour comprendre les exigences d&rsquo;un client et aboutir \u00e0 une vente<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-7184\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/01\/telesales-rep-1.jpg\" alt=\"fiche de poste de Repr\u00e9sentant t\u00e9l\u00e9vente \" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/01\/telesales-rep-1.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/01\/telesales-rep-1-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/01\/telesales-rep-1-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de descriptif de\u00a0poste de Repr\u00e9sentant t\u00e9l\u00e9vente a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne, ainsi que pour \u00eatre facilement adapt\u00e9 aux besoins de votre entreprise. Les fonctions du Repr\u00e9sentant t\u00e9l\u00e9vente incluent: Contacter les clients potentiels ou existants pour les informer sur un [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","_has_post_settings":[],"footnotes":""},"categories":[1041,1324],"tags":[1323],"class_list":["post-55538","post","type-post","status-publish","format-standard","hentry","category-descriptifs-de-postes","category-descriptifs-de-postes-de-vente","tag-sample-sales-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mod\u00e8le de fiche de poste de Repr\u00e9sentant t\u00e9l\u00e9vente | Workable<\/title>\n<meta name=\"description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste de Repr\u00e9sentant t\u00e9l\u00e9vente a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&#039;annonces ou des pages d&#039;emploi en ligne, ainsi que pour \u00eatre facilement adapt\u00e9 aux besoins de votre entreprise.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/resources.workable.com\/fr\/representant-televente-descriptif-de-poste\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Descriptif de poste: Repr\u00e9sentant t\u00e9l\u00e9vente (f\/h\/autre)\" \/>\n<meta property=\"og:description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste de Repr\u00e9sentant t\u00e9l\u00e9vente a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&#039;annonces ou des pages d&#039;emploi en ligne, ainsi que pour \u00eatre 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Bika","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/777bf31309608e9152307199dd8aa97ff19f24849526f1b2b50f11b9ea40fca3?s=96&d=mm&r=pg","url":"https:\/\/secure.gravatar.com\/avatar\/777bf31309608e9152307199dd8aa97ff19f24849526f1b2b50f11b9ea40fca3?s=96&d=mm&r=pg","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/777bf31309608e9152307199dd8aa97ff19f24849526f1b2b50f11b9ea40fca3?s=96&d=mm&r=pg","caption":"Nikoletta Bika"},"description":"Nikoletta Bika was a senior writer at Workable for nearly four and a half years. She holds an MSc in HR and has written extensively about all things HR and recruiting, with a particular interest in bias, data, technology, legal compliance, and the future of work. She hates meaningless jargon and dreams about space travel.","sameAs":["http:\/\/workable.com"],"url":"https:\/\/resources.workable.com\/fr\/author\/nikoletta-bika\/"}]}},"modified_by":"Zina Panagopoulou","custom_fields":{"brief":"<span style=\"font-weight: 400;\">Nous recherchons un <\/span><b>Repr\u00e9sentant t\u00e9l\u00e9vente<\/b><span style=\"font-weight: 400;\"> motiv\u00e9 pour contribuer \u00e0 g\u00e9n\u00e9rer des ventes pour notre soci\u00e9t\u00e9. Vous serez charg\u00e9(e) de conclure des contrats de vente par t\u00e9l\u00e9phone et d'entretenir de bonnes relations avec les clients.<\/span> <span style=\"font-weight: 400;\">Un Repr\u00e9sentant t\u00e9l\u00e9vente efficace doit avoir d'excellentes comp\u00e9tences de communication et de relations interpersonnelles. Il (elle) doit \u00eatre \u00e0 l'aise dans la pr\u00e9sentation de produits ou de services par t\u00e9l\u00e9phone et dans le traitement des dol\u00e9ances ou des doutes.<\/span> <span style=\"font-weight: 400;\">Le but est d'aider la soci\u00e9t\u00e9 \u00e0 prosp\u00e9rer en apportant des clients et en d\u00e9veloppant des affaires.<\/span>","requirements":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Exp\u00e9rience av\u00e9r\u00e9e de Repr\u00e9sentant t\u00e9l\u00e9vente ou \u00e0 un autre poste de vente\/service aux clients<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Ant\u00e9c\u00e9dents reconnus de r\u00e9alisation des quotas de ventes, de pr\u00e9f\u00e9rence par t\u00e9l\u00e9phone<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Bonne connaissance des programmes informatiques correspondants (par\u00a0ex. logiciel CRM) et des centraux t\u00e9l\u00e9phoniques<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Capacit\u00e9 \u00e0 apprendre sur les produits et services et \u00e0 les d\u00e9crire\/expliquer \u00e0 des clients potentiels<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Excellent niveau en anglais<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Excellentes comp\u00e9tences de communication et interpersonnelles<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Calme et capable de surmonter un rejet<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Comp\u00e9tences de n\u00e9gociateur exceptionnelles coupl\u00e9es \u00e0 la facult\u00e9 de r\u00e9soudre les probl\u00e8mes et de traiter les dol\u00e9ances<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Dipl\u00f4me d'\u00e9tudes sup\u00e9rieures\u00a0; une licence constitue un avantage<\/span><\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Contacter les clients potentiels ou existants pour les informer sur un produit ou un service en utilisant des scripts<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">R\u00e9pondre \u00e0 des questions sur les produits ou sur la soci\u00e9t\u00e9<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Poser des questions pour comprendre les exigences d'un client et aboutir \u00e0 une vente<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Diriger les prospects vers l'\u00e9quipe de vente de terrain si n\u00e9cessaire<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Saisir et actualiser les informations sur les clients dans la base de donn\u00e9es<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Prendre et traiter les commandes de mani\u00e8re pr\u00e9cise<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Traiter les griefs pour pr\u00e9server la bonne r\u00e9putation de la soci\u00e9t\u00e9<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">\u00ab\u00a0En faire plus\u00a0\u00bb pour atteindre les quotas de vente et faciliter de futures ventes<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Conserver un historique des appels et des ventes et noter les informations utiles<\/span><\/li>\r\n<\/ul>","see_more":"<h2>Ressources additionnelles\u00a0:<\/h2>\r\n<ul>\r\n \t<li>Identifier et recruter des Repr\u00e9sentants t\u00e9l\u00e9vente avec les <a href=\"https:\/\/resources.workable.com\/find-salespeople-boolean-search-strings\">antis\u00e8ches de recherche bool\u00e9enne<\/a> de Workable.<\/li>\r\n \t<li>\u00c9valuer les comp\u00e9tences et les qualifications correspondantes sur la base de nos <a href=\"https:\/\/resources.workable.com\/telesales-representative-interview-questions\">questions d'entretien<\/a> pour les Repr\u00e9sentants t\u00e9l\u00e9vente.<\/li>\r\n<\/ul>"},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/55538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/comments?post=55538"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/55538\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/media?parent=55538"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/categories?post=55538"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/tags?post=55538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}