{"id":48409,"date":"2020-01-08T11:07:15","date_gmt":"2020-01-08T11:07:15","guid":{"rendered":"https:\/\/resources.workable.com\/?p=48409"},"modified":"2020-02-06T13:16:28","modified_gmt":"2020-02-06T13:16:28","slug":"descriptif-de-poste-responsable-de-la-relation-clients-f-h-autre","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/fr\/responsable-de-la-relation-clients-descriptif-de-poste","title":{"rendered":"Descriptif de poste: Responsable de la relation clients&nbsp;(f\/h\/autre)"},"content":{"rendered":"<p>Ce mod\u00e8le de fiche de poste de Responsable de la relation clients a \u00e9t\u00e9 optimis\u00e9 pour \u00eatre publi\u00e9 sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne, et \u00eatre facilement personnalis\u00e9 pour votre entreprise.<\/p>\n<h2>Les responsabilit\u00e9s du Responsable de la relation clients incluent:<\/h2>\n<ul>\n<li>Accueillir les clients de mani\u00e8re amicale et professionnelle<\/li>\n<li>Traiter les r\u00e9clamations des clients et les faire remonter<\/li>\n<li>Fournir des informations sur l&rsquo;\u00e9tablissement, les programmes et autres services<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14145\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/05\/guest-relations-manager-shutterstock_620319137.jpg\" alt=\"fiche de poste de charg\u00e9 des relations clients H\/F\" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/05\/guest-relations-manager-shutterstock_620319137.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/05\/guest-relations-manager-shutterstock_620319137-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2017\/05\/guest-relations-manager-shutterstock_620319137-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ce mod\u00e8le de fiche de poste de Responsable de la relation clients a \u00e9t\u00e9 optimis\u00e9 pour \u00eatre publi\u00e9 sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne, et \u00eatre facilement personnalis\u00e9 pour votre entreprise. Les responsabilit\u00e9s du Responsable de la relation clients incluent: Accueillir les clients de mani\u00e8re amicale et professionnelle Traiter les r\u00e9clamations [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","_has_post_settings":[],"footnotes":""},"categories":[1041,1266],"tags":[],"class_list":["post-48409","post","type-post","status-publish","format-standard","hentry","category-descriptifs-de-postes","category-descriptifs-de-postes-dans-le-domaine-des-services-daccueil"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Fiche de poste de Responsable de la relation clients H\/F | Workable<\/title>\n<meta name=\"description\" content=\"Ce mod\u00e8le de 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She holds an MSc in HR and has written extensively about all things HR and recruiting, with a particular interest in bias, data, technology, legal compliance, and the future of work. She hates meaningless jargon and dreams about space travel.","sameAs":["http:\/\/workable.com"],"url":"https:\/\/resources.workable.com\/fr\/author\/nikoletta-bika\/"}]}},"modified_by":"Zina Panagopoulou","custom_fields":{"brief":"Nous recherchons un Responsable de la relation clients pour fournir un service de grande qualit\u00e9 aux clients de notre h\u00f4tel. Vous traiterez les r\u00e9clamations et ferez le maximum pour vous assurer que nos clients sont satisfaits.\r\n\r\n\u00c0 ce poste, vous devrez \u00eatre un(e) excellent(e) communicant(e) capable de rester positif(ve) face \u00e0 des situations difficiles. Vous devez \u00e9galement \u00eatre fiable et ax\u00e9(e) client, car vous serez le principal point de contact pour nos clients.\r\n\r\nVotre objectif sera de vous assurer que nos clients passent un bon moment et aient envie de revenir dans notre \u00e9tablissement.","requirements":"<ul>\r\n \t<li>Exp\u00e9rience av\u00e9r\u00e9e en tant que Responsable de la relation clients<\/li>\r\n \t<li>Connaissance des normes du secteur h\u00f4telier<\/li>\r\n \t<li>Ma\u00eetrise de l'anglais\u00a0; la connaissance de langues suppl\u00e9mentaires est un plus<\/li>\r\n \t<li>Connaissances en informatique<\/li>\r\n \t<li>Attitude professionnelle et ax\u00e9e sur le client<\/li>\r\n \t<li>Personnalit\u00e9 extravertie<\/li>\r\n \t<li>Excellent sens de la communication<\/li>\r\n \t<li>Excellentes capacit\u00e9s organisationnelles et de gestion du temps<\/li>\r\n \t<li>Un dipl\u00f4me ou licence en gestion h\u00f4teli\u00e8re serait un plus<\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li>Revoir la liste des arriv\u00e9es pour accueillir les clients<\/li>\r\n \t<li>\u00catre pr\u00e9sent(e) aupr\u00e8s des clients sp\u00e9ciaux (ex. VIP) et r\u00e9pondre \u00e0 leurs requ\u00eates<\/li>\r\n \t<li>Aider \u00e0 pr\u00e9parer les fichiers d'accueil et documents connexes (ex. menus du room service, description des lieux)<\/li>\r\n \t<li>Fournir des informations sur les locaux, les \u00e9quipements, la r\u00e9gion, et promouvoir les services de l'\u00e9tablissement<\/li>\r\n \t<li>Anticiper les besoins des clients et cr\u00e9er une relation avec eux<\/li>\r\n \t<li>Proposer son aide pour certains t\u00e2ches (ex. confirmer l'organisation des voyages, prendre des messages)<\/li>\r\n \t<li>Traiter les r\u00e9clamations des clients et les faire remonter au <a href=\"https:\/\/resources.workable.com\/guest-relations-manager-job-description\" target=\"_blank\" rel=\"noopener noreferrer\">responsable relations clients<\/a> si n\u00e9cessaire<\/li>\r\n \t<li>Enregistrer tous les jours les informations dans le journal<\/li>\r\n \t<li>Assurer le respect des normes de sant\u00e9 et de qualit\u00e9<\/li>\r\n<\/ul>","see_more":""},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/48409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/comments?post=48409"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/48409\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/media?parent=48409"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/categories?post=48409"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/tags?post=48409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}