{"id":43378,"date":"2020-01-08T11:05:35","date_gmt":"2020-01-08T11:05:35","guid":{"rendered":"https:\/\/resources.workable.com\/?p=43378"},"modified":"2020-02-06T13:16:36","modified_gmt":"2020-02-06T13:16:36","slug":"descriptif-de-poste-ingenieur-support-bureau-f-h-autre","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/fr\/ingenieur-support-bureau-descriptif-de-poste","title":{"rendered":"Descriptif de poste: Ing\u00e9nieur Support bureau (f\/h\/autre)"},"content":{"rendered":"

Le pr\u00e9sent mod\u00e8le de fiche de poste d’Ing\u00e9nieur Support bureau a \u00e9t\u00e9 optimis\u00e9 avec les comp\u00e9tences et fonctions essentielles du poste. Il peut \u00eatre ais\u00e9ment publi\u00e9 sur des sites d’annonces et des pages d’emploi en ligne. \u00a0Les intitul\u00e9s de postes similaires incluent le poste d’Ing\u00e9nieur d’assistance technique<\/a><\/strong>.<\/p>\n

Les fonctions de l’Ing\u00e9nieur Support bureau incluent:<\/h2>\n
    \n
  • R\u00e9soudre les probl\u00e8mes des clients concernant les \u00e9quipements informatiques, les logiciels et les r\u00e9seaux<\/li>\n
  • Accompagner les clients dans l’installation d’applications et de p\u00e9riph\u00e9riques informatiques<\/li>\n
  • Poser des questions cibl\u00e9es pour diagnostiquer les probl\u00e8mes<\/li>\n<\/ul>\n

    \"Fiche<\/p>\n","protected":false},"excerpt":{"rendered":"

    Le pr\u00e9sent mod\u00e8le de fiche de poste d’Ing\u00e9nieur Support bureau a \u00e9t\u00e9 optimis\u00e9 avec les comp\u00e9tences et fonctions essentielles du poste. Il peut \u00eatre ais\u00e9ment publi\u00e9 sur des sites d’annonces et des pages d’emploi en ligne. \u00a0Les intitul\u00e9s de postes similaires incluent le poste d’Ing\u00e9nieur d’assistance technique. Les fonctions de l’Ing\u00e9nieur Support bureau incluent: R\u00e9soudre […]<\/p>\n","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","_has_post_settings":[],"footnotes":""},"categories":[1041,1188],"tags":[],"class_list":["post-43378","post","type-post","status-publish","format-standard","hentry","category-descriptifs-de-postes","category-descriptifs-de-postes-de-service-a-la-clientele"],"acf":[],"yoast_head":"\nMod\u00e8le de fiche de poste d'Ing\u00e9nieur Support bureau | Workable<\/title>\n<meta name=\"description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste d'Ing\u00e9nieur Support bureau a \u00e9t\u00e9 optimis\u00e9 avec les comp\u00e9tences et les fonctions essentielles li\u00e9es au poste. Il peut \u00eatre ais\u00e9ment publi\u00e9 sur des sites d'annonces et des pages d'emploi en ligne.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/resources.workable.com\/fr\/ingenieur-support-bureau-descriptif-de-poste\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Descriptif de poste: Ing\u00e9nieur Support bureau (f\/h\/autre)\" \/>\n<meta property=\"og:description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste d'Ing\u00e9nieur Support bureau a \u00e9t\u00e9 optimis\u00e9 avec les comp\u00e9tences et les fonctions essentielles li\u00e9es au poste. 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Vous devrez \u00e9galement \u00eatre familiaris\u00e9 avec les techniques de d\u00e9pannage \u00e0 distance.\r\n\r\nEn d\u00e9finitive, vous assurerez un service client rapide et pr\u00e9cis et augmenterez la satisfaction des clients.","requirements":"<ul>\r\n \t<li>Exp\u00e9rience av\u00e9r\u00e9e en tant qu'Ing\u00e9nieur Support bureau, <a href=\"https:\/\/resources.workable.com\/technical-support-engineer-job-description\" target=\"_blank\" rel=\"noopener\">Ing\u00e9nieur d'assistance technique<\/a> ou \u00e0 un poste similaire<\/li>\r\n \t<li>Exp\u00e9rience pratique avec les environnements Windows\/Linux\/Mac OS<\/li>\r\n \t<li>Connaissance professionnelle des produits bureautiques et des p\u00e9riph\u00e9riques informatiques, comme les imprimantes et les scanners<\/li>\r\n \t<li>Connaissance des pratiques de s\u00e9curit\u00e9 des r\u00e9seaux et des programmes anti-virus<\/li>\r\n \t<li>Capable d'effectuer des d\u00e9pannages \u00e0 distance et de fournir des instructions claires<\/li>\r\n \t<li>Excellentes comp\u00e9tences de r\u00e9solution de probl\u00e8mes et polyvalence<\/li>\r\n \t<li>Attitude ax\u00e9e sur le client<\/li>\r\n \t<li>Licence en informatique ou dans un domaine pertinent<\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li>R\u00e9soudre les probl\u00e8mes des clients concernant les \u00e9quipements informatiques, les logiciels et les r\u00e9seaux<\/li>\r\n \t<li>Accompagner les clients dans l'installation d'applications et de p\u00e9riph\u00e9riques informatiques<\/li>\r\n \t<li>Poser des questions cibl\u00e9es pour diagnostiquer les probl\u00e8mes<\/li>\r\n \t<li>Orienter les utilisateurs avec des instructions simples et \u00e9tape par \u00e9tape<\/li>\r\n \t<li>Effectuer des d\u00e9pannages \u00e0 distance<\/li>\r\n \t<li>Tester des voies alternatives jusqu'\u00e0 la r\u00e9solution des probl\u00e8mes trait\u00e9s<\/li>\r\n \t<li>Personnaliser les applications informatiques pour r\u00e9pondre aux besoins des utilisateurs<\/li>\r\n \t<li>Consigner les probl\u00e8mes techniques et les solutions connexes dans des registres<\/li>\r\n \t<li>Transmettre les probl\u00e8mes non r\u00e9solus au personnel d'assistance du niveau sup\u00e9rieur<\/li>\r\n \t<li>Suivi des clients pour s'assurer que leurs syst\u00e8mes fonctionnent<\/li>\r\n \t<li>Transmettre le feedback des clients et les \u00e9ventuelles demandes sur des produits<\/li>\r\n \t<li>Contribuer \u00e0 la r\u00e9daction de documents et de manuels techniques<\/li>\r\n<\/ul>","see_more":""},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/43378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/comments?post=43378"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/43378\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/media?parent=43378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/categories?post=43378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/tags?post=43378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}