{"id":43307,"date":"2020-01-08T11:05:34","date_gmt":"2020-01-08T11:05:34","guid":{"rendered":"https:\/\/resources.workable.com\/?p=43307"},"modified":"2020-02-06T13:20:20","modified_gmt":"2020-02-06T13:20:20","slug":"descriptif-de-poste-technicien-informatique-helpdesk-f-h-autre","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/fr\/technicien-informatique-helpdesk-descriptif-de-poste","title":{"rendered":"Descriptif de poste: Technicien informatique helpdesk&nbsp;(f\/h\/autre)"},"content":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de fiche de poste de Technicien informatique helpdesk a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment personnalis\u00e9 en fonction des besoins de votre entreprise.\u00a0Les intitul\u00e9s de postes similaires incluent le poste <a href=\"https:\/\/resources.workable.com\/technical-support-engineer-job-description\">d&rsquo;Ing\u00e9nieur d&rsquo;assistance technique<\/a>.<\/p>\n<h2>Les fonctions du Technicien informatique helpdesk incluent:<\/h2>\n<ul>\n<li><span style=\"font-weight: 400;\">Servir de premier point de contact pour les clients qui demandent une assistance technique au t\u00e9l\u00e9phone ou par courrier \u00e9lectronique<\/span><\/li>\n<li><span style=\"font-weight: 400;\">R\u00e9alisation de d\u00e9pannages \u00e0 distance par le biais de techniques de diagnostic et des questions pertinentes<\/span><\/li>\n<li><span style=\"font-weight: 400;\">D\u00e9termination de la meilleure solution en fonction du probl\u00e8me et des pr\u00e9cisions fournies par les clients<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-43324\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/01\/it-helpdesk-technician-shutterstock_268148900.jpg\" alt=\"fiche de poste de technicien informatique helpdesk\" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/01\/it-helpdesk-technician-shutterstock_268148900.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/01\/it-helpdesk-technician-shutterstock_268148900-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/01\/it-helpdesk-technician-shutterstock_268148900-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de fiche de poste de Technicien informatique helpdesk a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment personnalis\u00e9 en fonction des besoins de votre entreprise.\u00a0Les intitul\u00e9s de postes similaires incluent le poste d&rsquo;Ing\u00e9nieur d&rsquo;assistance technique. Les fonctions du [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","_has_post_settings":[],"footnotes":""},"categories":[1041,1188],"tags":[1187],"class_list":["post-43307","post","type-post","status-publish","format-standard","hentry","category-descriptifs-de-postes","category-descriptifs-de-postes-de-service-a-la-clientele","tag-sample-customer-service-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mod\u00e8le de fiche de poste de Technicien informatique helpdesk | Workable<\/title>\n<meta name=\"description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste de Technicien informatique helpdesk a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de 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She holds an MSc in HR and has written extensively about all things HR and recruiting, with a particular interest in bias, data, technology, legal compliance, and the future of work. She hates meaningless jargon and dreams about space travel.","sameAs":["http:\/\/workable.com"],"url":"https:\/\/resources.workable.com\/fr\/author\/nikoletta-bika\/"}]}},"modified_by":"Zina Panagopoulou","custom_fields":{"brief":"<span style=\"font-weight: 400;\">Nous recherchons un <strong>Technicien informatrique helpdesk<\/strong> comp\u00e9tent charg\u00e9 de fournir une assistance rapide et utile concernant les syst\u00e8mes informatiques. Vous r\u00e9pondrez aux questions concernant des sujets techniques et dispenserez des conseils pour les r\u00e9soudre.<\/span> <span style=\"font-weight: 400;\">Un excellent Technicien informatique helpdesk doit poss\u00e9der des bonnes connaissances techniques et \u00eatre en mesure de communiquer de mani\u00e8re efficace pour comprendre le probl\u00e8me et exposer sa solution. Il doit \u00e9galement \u00eatre ax\u00e9 sur le client et patient pour traiter avec des clients exigeants. <\/span>\r\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">Le but recherch\u00e9 est d'apporter une valeur ajout\u00e9e aux clients qui contribuera au maintien de la renomm\u00e9e et aux activit\u00e9s de l'entreprise.<\/span><\/p>","requirements":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Exp\u00e9rience av\u00e9r\u00e9e en tant que <strong>technicien helpdesk<\/strong> ou \u00e0 un autre poste d'assistance \u00e0 la client\u00e8le<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Savoir-faire technique et connaissance professionnelle des produits bureautiques, des bases de donn\u00e9es et de l'acc\u00e8s \u00e0 distance<\/span><\/li>\r\n \t<li>Bonne compr\u00e9hension des syst\u00e8mes informatiques, des dispositifs mobiles et d'autres produits technologiques<\/li>\r\n \t<li><span style=\"font-weight: 400;\">Capable de diagnostiquer et de r\u00e9soudre des probl\u00e8mes techniques de base<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Ma\u00eetrise de l'anglais<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Excellentes comp\u00e9tences de communication<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Ax\u00e9 sur les clients et agr\u00e9able<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Licence en technologies de l'information, sciences informatiques ou un autre domaine pertinent<\/span><\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Servir de premier point de contact pour les clients qui demandent une assistance technique au t\u00e9l\u00e9phone ou par courrier \u00e9lectronique<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">R\u00e9alisation de d\u00e9pannages \u00e0 distance par le biais de techniques de diagnostic et des questions pertinentes<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">D\u00e9termination de la meilleure solution en fonction du probl\u00e8me et des pr\u00e9cisions fournies par les clients<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Accompagnement des clients tout au long du processus de r\u00e9solution de probl\u00e8mes<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Transmettre les probl\u00e8mes non r\u00e9solus au personnel d'assistance du niveau sup\u00e9rieur<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Fourniture d'informations pr\u00e9cises concernant les produits ou les services de informatiques<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Enregistrement des incidents et des probl\u00e8mes, ainsi que de leur r\u00e9solution, dans des registres<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Suivi et mise \u00e0 jour du statut et des informations des clients<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Transmission des commentaires ou des suggestions des clients \u00e0 l'\u00e9quipe interne comp\u00e9tente<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Identification et suggestion d'am\u00e9liorations des proc\u00e9dures envisageables<\/span><\/li>\r\n<\/ul>","see_more":""},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/43307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/comments?post=43307"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/43307\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/media?parent=43307"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/categories?post=43307"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/tags?post=43307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}