{"id":43182,"date":"2020-01-08T11:05:32","date_gmt":"2020-01-08T11:05:32","guid":{"rendered":"https:\/\/resources.workable.com\/?p=43182"},"modified":"2020-02-06T13:20:25","modified_gmt":"2020-02-06T13:20:25","slug":"descriptif-de-poste-superviseur-de-centre-dappels-f-h-autre","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/fr\/superviseur-de-centre-d-appels-descriptif-de-poste","title":{"rendered":"Descriptif de poste: Superviseur de centre d&rsquo;appels&nbsp;(f\/h\/autre)"},"content":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de fiche de poste de Superviseur de centre d&rsquo;appels a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment personnalis\u00e9 en fonction des besoins de votre entreprise.<\/p>\n<h2>Les fonctions d&rsquo;un Superviseur de centre d&rsquo;appels incluent:<\/h2>\n<ul>\n<li><span style=\"font-weight: 400;\">Contribuer \u00e0 la formulation des objectifs pour les individus et les \u00e9quipes<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Embauche et int\u00e9gration des nouveaux salari\u00e9s<\/span><\/li>\n<li><span style=\"font-weight: 400;\">R\u00e9pondre aux questions du personnel et fournir des orientations et des commentaires<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-43221 aligncenter\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-640x230.jpg\" alt=\"fiche de poste de superviseur de centre d'appels\" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2016\/02\/call-center-supervisor-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de fiche de poste de Superviseur de centre d&rsquo;appels a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment personnalis\u00e9 en fonction des besoins de votre entreprise. Les fonctions d&rsquo;un Superviseur de centre d&rsquo;appels incluent: Contribuer \u00e0 la formulation [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","_has_post_settings":[],"footnotes":""},"categories":[1041,1188],"tags":[1187],"class_list":["post-43182","post","type-post","status-publish","format-standard","hentry","category-descriptifs-de-postes","category-descriptifs-de-postes-de-service-a-la-clientele","tag-sample-customer-service-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mod\u00e8le de fiche de poste de Superviseur de centre d&#039;appels | Workable<\/title>\n<meta name=\"description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste\u00a0de Superviseur de centre d&#039;appels a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&#039;annonces ou des pages d&#039;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment personnalis\u00e9 en fonction des besoins de votre entreprise.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/resources.workable.com\/fr\/superviseur-de-centre-d-appels-descriptif-de-poste\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Descriptif de poste: Superviseur de centre d&#039;appels (f\/h\/autre)\" \/>\n<meta property=\"og:description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste\u00a0de Superviseur de centre d&#039;appels a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&#039;annonces ou des pages 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content=\"@workable\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nikoletta Bika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/resources.workable.com\\\/fr\\\/superviseur-de-centre-d-appels-descriptif-de-poste#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/resources.workable.com\\\/fr\\\/superviseur-de-centre-d-appels-descriptif-de-poste\"},\"author\":{\"name\":\"Nikoletta Bika\",\"@id\":\"https:\\\/\\\/resources.workable.com\\\/fr\\\/#\\\/schema\\\/person\\\/bddaa2e41481e7c9ef2328432ea089e7\"},\"headline\":\"Descriptif de poste: Superviseur de centre 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She holds an MSc in HR and has written extensively about all things HR and recruiting, with a particular interest in bias, data, technology, legal compliance, and the future of work. She hates meaningless jargon and dreams about space travel.","sameAs":["http:\/\/workable.com"],"url":"https:\/\/resources.workable.com\/fr\/author\/nikoletta-bika\/"}]}},"modified_by":"Zina Panagopoulou","custom_fields":{"brief":"<span style=\"font-weight: 400;\">Nous recherchons un <\/span><b>Superviseur de centre d'appels<\/b><span style=\"font-weight: 400;\"> comp\u00e9tent charg\u00e9 d'organiser et de diriger le personnel de notre centre d'appels. Vous \u00e9valuerez le travail du personnel et fournirez \u00e0 ce dernier des commentaires pour maximiser leurs performances.<\/span> <span style=\"font-weight: 400;\">Un excellent superviseur de centre d'appels doit poss\u00e9der une exp\u00e9rience dans le service aux clients et la supervision. Le\/la candidat(e) id\u00e9al(e) doit poss\u00e9der d'excellentes comp\u00e9tences de communication et \u00eatre capable de diriger et de motiver. Vous \u00eates organis\u00e9 et fiable, ainsi qu'ax\u00e9 sur les r\u00e9sultats.<\/span> <span style=\"font-weight: 400;\">Le but recherch\u00e9 est d'obtenir d'excellentes performances de votre \u00e9quipe qui donneront lieu \u00e0 une croissance durable de l'entreprise.<\/span>","requirements":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Exp\u00e9rience av\u00e9r\u00e9e \u00e0 un poste de superviseur de centre d'appels ou un poste de supervision similaire<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Une exp\u00e9rience dans le service aux clients est essentielle<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Ma\u00eetrise de l'anglais\u00a0; une bonne connaissance d'autres langues sera un atout certain<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Connaissance pratique de MS Office<\/span><\/li>\r\n \t<li>Technophile connaissant les \u00e9quipements t\u00e9l\u00e9phoniques et les logiciels pertinents<\/li>\r\n \t<li><span style=\"font-weight: 400;\">Connaissance des proc\u00e9dures d'\u00e9valuation des performances<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Un excellent sens de la communication et de la n\u00e9gociation<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Approche ax\u00e9e sur les r\u00e9sultats<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Excellentes capacit\u00e9s organisationnelles et de direction<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Capable de travailler sous pression<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Dipl\u00f4me d'\u00e9tudes secondaires<\/span><\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Contribuer \u00e0 la formulation des objectifs pour les individus et les \u00e9quipes<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Embauche et int\u00e9gration des nouveaux salari\u00e9s<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">R\u00e9pondre aux questions du personnel et fournir des orientations et un feedback<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Anticiper l'affluence et prendre des appels si n\u00e9cessaire<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Trouver des moyens d'optimiser les proc\u00e9dures et faire en sorte que le personnel demeure motiv\u00e9<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Mesurer les performances avec des indicateurs cl\u00e9s tels que le taux d'abandon d'appels, les appels en attente, etc.<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Assurer le respect des politiques concernant l'assiduit\u00e9, des proc\u00e9dures \u00e9tablies, etc.<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Tenir la direction inform\u00e9e des difficult\u00e9s et probl\u00e8mes<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Pr\u00e9parer les rapports mensuels\/annuels sur les r\u00e9sultats et les performances<\/span><\/li>\r\n<\/ul>","see_more":""},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/43182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/comments?post=43182"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/43182\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/media?parent=43182"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/categories?post=43182"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/tags?post=43182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}