publier une annonce pour ce poste<\/a> et embaucher mieux et plus rapidement.<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"Le pr\u00e9sent mod\u00e8le de fiche de poste de R\u00e9ceptionniste a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d’annonces ou des pages d’emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment personnalis\u00e9 en fonction des besoins de votre entreprise. Les fonctions du R\u00e9ceptionniste incluent: Maintenir la r\u00e9ception rang\u00e9e et pr\u00e9sentable avec tout le mat\u00e9riel […]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[1041,1188],"tags":[1187],"class_list":["post-42944","post","type-post","status-publish","format-standard","hentry","category-descriptifs-de-postes","category-descriptifs-de-postes-de-service-a-la-clientele","tag-sample-customer-service-fr"],"acf":[],"yoast_head":"\n
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Vous serez le visage de l'entreprise pour tous les visiteurs et la premi\u00e8re impression qu'ils auront de notre organisation.<\/span> <span style=\"font-weight: 400;\">Le\/la candidat(e) id\u00e9al(e) aura une personnalit\u00e9 amicale et accommodante, toute en \u00e9tant attentif(-ve) et disciplin\u00e9(e). Vous devrez \u00eatre en mesure de g\u00e9rer les r\u00e9clamations et de fournir des informations pr\u00e9cises. Une approche ax\u00e9e sur le client s'av\u00e8re essentielle.<\/span> <span style=\"font-weight: 400;\">Le but recherch\u00e9 est de mettre les invit\u00e9s et visiteurs \u00e0 l'aise et de faire en sorte qu'ils se sentent appr\u00e9ci\u00e9s dans nos locaux.<\/span>","requirements":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Exp\u00e9rience reconnue \u00e0 un poste de R\u00e9ceptionniste, ou un autre poste pertinent<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Familiaris\u00e9 avec les \u00e9quipements bureautiques (par exemple, t\u00e9l\u00e9copieur, imprimante, etc.)<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Connaissance de la gestion bureautique et de la comptabilit\u00e9 de base<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Ma\u00eetrise de l'anglais (oral et \u00e9crit)<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Excellente connaissance de MS Office (notamment Excel et Word)<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Solides comp\u00e9tences en mati\u00e8re de communication et relationnelles<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Bonnes capacit\u00e9s organisationnelles et polyvalence<\/span><\/li>\r\n \t<li>Comp\u00e9tences en mati\u00e8re de r\u00e9solution des probl\u00e8mes<\/li>\r\n \t<li>Ax\u00e9 sur le service client<\/li>\r\n \t<li><span style=\"font-weight: 400;\">Dipl\u00f4me de l'enseignement secondaire\u00a0; des qualifications additionnelles constitueront un avantage<\/span><\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">Maintenir la r\u00e9ception rang\u00e9e et pr\u00e9sentable avec tout le mat\u00e9riel n\u00e9cessaire \u00e0 disposition (crayons, formulaires, papier, etc.)<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Saluer et <a href=\"https:\/\/resources.workable.com\/guest-relations-officer-job-description\">accueillir les clients<\/a><\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">R\u00e9pondre aux questions et r\u00e9soudre les r\u00e9clamations<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">R\u00e9pondre aux appels entrants et les rediriger ou prendre des messages<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Recevoir les\u00a0lettres, colis, etc., et les distribuer<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Pr\u00e9paration du courrier sortant, avec la r\u00e9daction de correspondances, r\u00e9ception des colis, etc.<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Consultation, tri et retransmission des e-mails<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">G\u00e9rer les stocks de fournitures\u00a0de bureau et passer des commandes, si n\u00e9cessaire<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Tenir les registres et les dossiers \u00e0 jour<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Suivre les d\u00e9penses et les frais du bureau<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Se charger de toutes les t\u00e2ches assign\u00e9es (organisation des d\u00e9placements, plannings, etc.)<\/span><\/li>\r\n<\/ul>","see_more":"<h2>Ressources additionnelles\u00a0:<\/h2>\r\nVoir nos descriptifs de poste pour des r\u00f4les similaires\u00a0:\r\n<ul>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/administrative-assistant-job-description\">Assistant administratif<\/a><\/li>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/administration-manager-job-description\">Directeur administratif<\/a><\/li>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/administrative-officer-job-description\">Agent administratif<\/a><\/li>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/administrator-job-description\">Administrateur<\/a><\/li>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/executive-administrative-assistant-job-description\">Assistant administratif<\/a><\/li>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/executive-assistant-job-description\">Adjoint ex\u00e9cutif<\/a><\/li>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/executive-secretary-job-description\">Secr\u00e9taire ex\u00e9cutif<\/a><\/li>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/front-office-manager-job-description\">Responsable front office<\/a><\/li>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/mail-clerk-job-description\">Pr\u00e9pos\u00e9 au courrier<\/a><\/li>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/office-administrator-job-description\" class=\"clutterFree_existingDuplicate clutterFree_noIcon\">Administrateur de bureau<\/a><\/li>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/office-assistant-job-description\">Assistant de bureau<\/a><\/li>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/office-clerk-job-description\">Employ\u00e9 de bureau<\/a><\/li>\r\n \t<li><a 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