{"id":42619,"date":"2020-01-08T11:05:26","date_gmt":"2020-01-08T11:05:26","guid":{"rendered":"https:\/\/resources.workable.com\/?p=42619"},"modified":"2020-02-06T13:20:26","modified_gmt":"2020-02-06T13:20:26","slug":"descriptif-de-poste-directeur-relation-client-f-h-autre","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/fr\/directeur-relation-client-descriptif-de-poste","title":{"rendered":"Descriptif de poste: Directeur Relation Client&nbsp;(f\/h\/autre)"},"content":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de fiche de poste de Directeur Relation Client<span style=\"color: #000000;\">\u00a0<\/span>a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne. Il peut \u00eatre personnalis\u00e9 ais\u00e9ment en y ajoutant des t\u00e2ches et des responsabilit\u00e9s cl\u00e9s pour votre entreprise. Les intitul\u00e9s de poste similaires incluent Directeur Relation Client, Responsable du service client\u00e8le, Repr\u00e9sentant du service \u00e0 la client\u00e8le et <a href=\"https:\/\/resources.workable.com\/customer-service-representative-job-description\">Directeur Relation Client<\/a>.<\/p>\n<h2>Les fonctions du Directeur Relation Client incluent:<\/h2>\n<ul>\n<li>Am\u00e9liorer <a href=\"https:\/\/resources.workable.com\/customer-service-representative-job-description\">l&rsquo;exp\u00e9rience du service client<\/a>, impliquer les clients et faciliter la croissance organique<\/li>\n<li>Prise en charge des probl\u00e8mes des clients et suivi desdits probl\u00e8mes jusqu&rsquo;\u00e0 leur r\u00e9solution<\/li>\n<li>Fixer une mission claire et d\u00e9ployer des strat\u00e9gies ax\u00e9es sur la r\u00e9alisation de cette derni\u00e8re<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-42684 size-full\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/08\/customer-service-manager-shutterstock_264982229.jpg\" alt=\"fiche de poste de directeur relation client\" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/08\/customer-service-manager-shutterstock_264982229.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/08\/customer-service-manager-shutterstock_264982229-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/08\/customer-service-manager-shutterstock_264982229-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de fiche de poste de Directeur Relation Client\u00a0a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne. Il peut \u00eatre personnalis\u00e9 ais\u00e9ment en y ajoutant des t\u00e2ches et des responsabilit\u00e9s cl\u00e9s pour votre entreprise. Les intitul\u00e9s de poste similaires incluent Directeur Relation Client, Responsable [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[1041,1188],"tags":[1187],"class_list":["post-42619","post","type-post","status-publish","format-standard","hentry","category-descriptifs-de-postes","category-descriptifs-de-postes-de-service-a-la-clientele","tag-sample-customer-service-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mod\u00e8le de fiche de poste de Directeur Relation Client | Workable<\/title>\n<meta name=\"description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste de Directeur Relation Client comporte les t\u00e2ches et fonctions cl\u00e9s pour ce poste. Vous pouvez l&#039;utiliser pour trouver des candidat(e)s pour votre \u00e9quipe charg\u00e9e de l&#039;exp\u00e9rience ou de l&#039;assistance client.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/resources.workable.com\/fr\/directeur-relation-client-descriptif-de-poste\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Descriptif de poste: Directeur Relation Client (f\/h\/autre)\" \/>\n<meta property=\"og:description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste de Directeur Relation Client comporte les t\u00e2ches et fonctions cl\u00e9s pour ce poste. Vous pouvez l&#039;utiliser pour trouver des candidat(e)s pour votre \u00e9quipe charg\u00e9e de l&#039;exp\u00e9rience ou de l&#039;assistance client.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/resources.workable.com\/fr\/directeur-relation-client-descriptif-de-poste\" \/>\n<meta property=\"og:site_name\" content=\"Recruiting Resources: How to Recruit and Hire Better\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/business.facebook.com\/workable\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-08T11:05:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-02-06T13:20:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/08\/customer-service-manager-shutterstock_264982229.jpg\" \/>\n<meta name=\"author\" content=\"Eleni Kourmentza\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@workable\" \/>\n<meta name=\"twitter:site\" content=\"@workable\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Eleni Kourmentza\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/resources.workable.com\/fr\/directeur-relation-client-descriptif-de-poste#article\",\"isPartOf\":{\"@id\":\"https:\/\/resources.workable.com\/fr\/directeur-relation-client-descriptif-de-poste\"},\"author\":{\"name\":\"Eleni Kourmentza\",\"@id\":\"https:\/\/resources.workable.com\/fr\/#\/schema\/person\/246aec99718ddcb172f71f699e088a88\"},\"headline\":\"Descriptif de poste: Directeur Relation Client&nbsp;(f\/h\/autre)\",\"datePublished\":\"2020-01-08T11:05:26+00:00\",\"dateModified\":\"2020-02-06T13:20:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/resources.workable.com\/fr\/directeur-relation-client-descriptif-de-poste\"},\"wordCount\":148,\"publisher\":{\"@id\":\"https:\/\/resources.workable.com\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/resources.workable.com\/fr\/directeur-relation-client-descriptif-de-poste#primaryimage\"},\"thumbnailUrl\":\"https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/08\/customer-service-manager-shutterstock_264982229.jpg\",\"keywords\":[\"sample-customer-service\"],\"articleSection\":[\"Descriptifs de postes\",\"Descriptifs de postes de service \u00e0 la client\u00e8le\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/resources.workable.com\/fr\/directeur-relation-client-descriptif-de-poste\",\"url\":\"https:\/\/resources.workable.com\/fr\/directeur-relation-client-descriptif-de-poste\",\"name\":\"Mod\u00e8le de fiche de poste de Directeur Relation Client | Workable\",\"isPartOf\":{\"@id\":\"https:\/\/resources.workable.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/resources.workable.com\/fr\/directeur-relation-client-descriptif-de-poste#primaryimage\"},\"image\":{\"@id\":\"https:\/\/resources.workable.com\/fr\/directeur-relation-client-descriptif-de-poste#primaryimage\"},\"thumbnailUrl\":\"https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/08\/customer-service-manager-shutterstock_264982229.jpg\",\"datePublished\":\"2020-01-08T11:05:26+00:00\",\"dateModified\":\"2020-02-06T13:20:26+00:00\",\"description\":\"Le pr\u00e9sent mod\u00e8le de fiche de poste de Directeur Relation Client comporte les t\u00e2ches et fonctions cl\u00e9s pour ce poste. 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faire en sorte que le d\u00e9partement fonctionne d'une mani\u00e8re efficiente et rentable, ainsi que d'accro\u00eetre la satisfaction, la fid\u00e9lit\u00e9 et le taux de r\u00e9tention des clients et de r\u00e9pondre \u00e0 leurs attentes.","requirements":"<ul>\r\n \t<li>Exp\u00e9rience professionnelle av\u00e9r\u00e9e en tant que Directeur Relation Client, Directeur du commerce de d\u00e9tail ou <a href=\"https:\/\/resources.workable.com\/assistant-manager-job-description\">Gestionnaire adjoint<\/a><\/li>\r\n \t<li>Exp\u00e9rience dans la fourniture d'assistance \u00e0 la client\u00e8le<\/li>\r\n \t<li>Excellente connaissance des m\u00e9thodes et techniques de gestion<\/li>\r\n \t<li>Ma\u00eetrise de l'anglais<\/li>\r\n \t<li>Connaissance professionnelle des logiciels, bases de donn\u00e9es et outils de service \u00e0 la client\u00e8le<\/li>\r\n \t<li>Au courant des derni\u00e8res tendances et applications technologiques du secteur<\/li>\r\n \t<li>Capacit\u00e9 de refl\u00e9xion strat\u00e9gique et de direction<\/li>\r\n \t<li>Solides comp\u00e9tences en relations avec la client\u00e8le et communication<\/li>\r\n \t<li>Comp\u00e9tences avanc\u00e9es pour la r\u00e9solution de probl\u00e8mes et polyvalence<\/li>\r\n \t<li>Ax\u00e9 sur le service client<\/li>\r\n \t<li>Licence en administration d'entreprises ou dans un domaine y aff\u00e9rent<\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li>Am\u00e9liorer l'exp\u00e9rience du service client, impliquer les clients et faciliter la croissance organique<\/li>\r\n \t<li>Prise en charge des probl\u00e8mes des clients et suivi desdits probl\u00e8mes jusqu'\u00e0 leur r\u00e9solution<\/li>\r\n \t<li>Fixer une mission claire et d\u00e9ployer des strat\u00e9gies ax\u00e9es sur la r\u00e9alisation de cette derni\u00e8re<\/li>\r\n \t<li>D\u00e9velopper des proc\u00e9dures, politiques et normes de service<\/li>\r\n \t<li>Tenir des registres pr\u00e9cis et documenter les actions et les discussions du service client<\/li>\r\n \t<li>Analyser les statistiques et compiler des rapports pr\u00e9cis<\/li>\r\n \t<li>Recruter, encadrer et d\u00e9velopper les agents du service client. Favoriser un environnement dans lequel ceux-ci peuvent exceller gr\u00e2ce \u00e0 l'encouragement et \u00e0 l'autonomisation<\/li>\r\n \t<li>Se tenir au courant des d\u00e9veloppements du secteur et mettre en \u0153uvre les meilleures pratiques dans les domaines \u00e0 am\u00e9liorer<\/li>\r\n \t<li>Contr\u00f4ler les ressources et utiliser les actifs pour atteindre des objectifs qualitatifs et quantitatifs<\/li>\r\n \t<li>Respecter et g\u00e9rer le budget approuv\u00e9<\/li>\r\n \t<li>Maintenir un flux de travail r\u00e9gulier en fonction des priorit\u00e9s<\/li>\r\n<\/ul>","see_more":"<h2>Ressources additionnelles\u00a0:<\/h2>\r\n<ul>\r\n \t<li><a href=\"https:\/\/resources.workable.com\/customer-service-skills-assessment-test\">Marche \u00e0 suivre pour \u00e9valuer les agents de service client<\/a><\/li>\r\n<\/ul>"},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/42619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/comments?post=42619"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/42619\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/media?parent=42619"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/categories?post=42619"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/tags?post=42619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}