{"id":42588,"date":"2020-01-08T11:05:25","date_gmt":"2020-01-08T11:05:25","guid":{"rendered":"https:\/\/resources.workable.com\/?p=42588"},"modified":"2020-02-06T13:20:20","modified_gmt":"2020-02-06T13:20:20","slug":"descriptif-de-poste-specialiste-helpdesk-f-h-autre","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/fr\/specialiste-helpdesk-descriptif-de-poste","title":{"rendered":"Descriptif de poste: Sp\u00e9cialiste Helpdesk&nbsp;(f\/h\/autre)"},"content":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de fiche de poste de Sp\u00e9cialiste Helpdesk a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment personnalis\u00e9 en fonction des besoins de votre entreprise. Les intitul\u00e9s de postes similaires incluent: <a href=\"https:\/\/resources.workable.com\/customer-service-representative-job-description\">Repr\u00e9sentant du service \u00e0 la client\u00e8le<\/a>\u00a0et\u00a0<a href=\"https:\/\/resources.workable.com\/technical-support-engineer-job-description\">Ing\u00e9nieur d&rsquo;assistance technique<\/a>.<\/p>\n<h2>Les fonctions du Sp\u00e9cialiste Helpdesk incluent:<\/h2>\n<ul>\n<li>Fourniture d&rsquo;un contact de premier niveau et communication de solutions aux probl\u00e8mes rencontr\u00e9s par les utilisateurs<\/li>\n<li>Transmission appropri\u00e9e des requ\u00eates non-r\u00e9solues au niveau d&rsquo;assistance suivant<\/li>\n<li>Suivi, acheminement et transmission des probl\u00e8mes aux ressources appropri\u00e9es<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-3425 aligncenter\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/08\/help-desk-specialist-640x230.jpg\" alt=\"fiche de poste sp\u00e9cialiste helpdesk\" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/08\/help-desk-specialist.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/08\/help-desk-specialist-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/08\/help-desk-specialist-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de fiche de poste de Sp\u00e9cialiste Helpdesk a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment personnalis\u00e9 en fonction des besoins de votre entreprise. Les intitul\u00e9s de postes similaires incluent: Repr\u00e9sentant du service \u00e0 la client\u00e8le\u00a0et\u00a0Ing\u00e9nieur d&rsquo;assistance technique. [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","_has_post_settings":[],"footnotes":""},"categories":[1041,1188],"tags":[1187],"class_list":["post-42588","post","type-post","status-publish","format-standard","hentry","category-descriptifs-de-postes","category-descriptifs-de-postes-de-service-a-la-clientele","tag-sample-customer-service-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mod\u00e8le de fiche de poste de Sp\u00e9cialiste Helpdesk | Workable<\/title>\n<meta name=\"description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste de Sp\u00e9cialiste Helpdesk a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&#039;annonces ou des pages d&#039;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment personnalis\u00e9 en fonction des besoins de votre entreprise.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/resources.workable.com\/fr\/specialiste-helpdesk-descriptif-de-poste\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Descriptif de poste: Sp\u00e9cialiste Helpdesk (f\/h\/autre)\" \/>\n<meta property=\"og:description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste de Sp\u00e9cialiste Helpdesk a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&#039;annonces ou des pages d&#039;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment personnalis\u00e9 en fonction des besoins de votre entreprise.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/resources.workable.com\/fr\/specialiste-helpdesk-descriptif-de-poste\" \/>\n<meta property=\"og:site_name\" content=\"Recruiting Resources: How to Recruit and Hire Better\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/business.facebook.com\/workable\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-08T11:05:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-02-06T13:20:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/08\/help-desk-specialist-640x230.jpg\" \/>\n<meta name=\"author\" content=\"Eleni Kourmentza\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@workable\" \/>\n<meta name=\"twitter:site\" content=\"@workable\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Eleni Kourmentza\" \/>\n\t<meta name=\"twitter:label2\" 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et pr\u00e9cise. Vous serez consid\u00e9r\u00e9 comme le visage de l'entreprise et vous devrez r\u00e9soudre des probl\u00e8mes techniques de base et fournir une assistance dans tous les domaines assign\u00e9s. Le but recherch\u00e9 est de faire en sorte de maintenir la valeur ajout\u00e9e que nous apportons \u00e0 nos clients au niveau des exigences fix\u00e9es par l'entreprise.<\/p>","requirements":"<ul>\r\n \t<li>Exp\u00e9rience professionnelle reconnue dans la fourniture d'aide dans le cadre d'un centre d'assistance<\/li>\r\n \t<li>Ma\u00eetrise de l'anglais<\/li>\r\n \t<li>Connaissance professionnelle des logiciels et bases de donn\u00e9es de centre d'assistance, ainsi que de l'acc\u00e8s \u00e0 distance<\/li>\r\n \t<li>Solides comp\u00e9tences en relations avec la client\u00e8le et communication<\/li>\r\n \t<li>Comp\u00e9tences avanc\u00e9es pour la r\u00e9solution de probl\u00e8mes et polyvalence<\/li>\r\n \t<li>Ax\u00e9 sur le service client<\/li>\r\n \t<li>Licence en Technologies de l'information, Sciences de l'informatique ou dans un autre domaine pertinent<\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li>Fourniture d'un contact de premier niveau et communication de solutions aux probl\u00e8mes rencontr\u00e9s par les utilisateurs<\/li>\r\n \t<li>Transmission appropri\u00e9e des requ\u00eates non-r\u00e9solues au niveau d'assistance suivant<\/li>\r\n \t<li>Suivi, acheminement et transmission des probl\u00e8mes aux ressources appropri\u00e9es<\/li>\r\n \t<li>Mise \u00e0 jour des donn\u00e9es des clients et r\u00e9daction de rapports d'activit\u00e9<\/li>\r\n \t<li>Accompagnement des clients tout au long du processus de r\u00e9solution de probl\u00e8mes<\/li>\r\n \t<li>Suivi des clients, fourniture de retours d'information et prise en charge des probl\u00e8mes jusqu'\u00e0 leur r\u00e9solution<\/li>\r\n \t<li>Utilisation d'excellentes comp\u00e9tences de service au client, d\u00e9passant ses attentes<\/li>\r\n \t<li>S'assurer du correct enregistrement et de la correcte documentation et cl\u00f4ture des dossiers<\/li>\r\n \t<li>Recommandation de modifications ou d'am\u00e9liorations de la proc\u00e9dure<\/li>\r\n \t<li>Pr\u00e9server et accro\u00eetre vos connaissances des proc\u00e9dures, des produits et des services de centre d'assistance<\/li>\r\n<\/ul>","see_more":""},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/42588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/comments?post=42588"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/42588\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/media?parent=42588"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/categories?post=42588"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/tags?post=42588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}