{"id":42586,"date":"2020-01-08T11:05:25","date_gmt":"2020-01-08T11:05:25","guid":{"rendered":"https:\/\/resources.workable.com\/?p=42586"},"modified":"2020-02-06T13:19:16","modified_gmt":"2020-02-06T13:19:16","slug":"descriptif-de-poste-representant-centre-dappels-f-h-autre","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/fr\/representant-centre-dappels-descriptif-de-poste","title":{"rendered":"Descriptif de poste: Repr\u00e9sentant centre d\u2019appels&nbsp;(f\/h\/autre)"},"content":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de fiche de poste<span style=\"color: #000000;\"> de \u00a0<\/span>Repr\u00e9sentant centre d\u2019appels a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment personnalis\u00e9 en fonction des besoins de votre entreprise. Les intitul\u00e9s de postes similaires incluent: <a href=\"https:\/\/resources.workable.com\/call-center-manager-job-description\">Directeur de centre d&rsquo;appels<\/a>, <a href=\"https:\/\/resources.workable.com\/call-center-supervisor-job-description\">Superviseur de centre d&rsquo;appels<\/a>, <a href=\"https:\/\/resources.workable.com\/customer-service-manager-job-description\">Directeur Relation Client<\/a> et <a href=\"https:\/\/resources.workable.com\/customer-service-representative-job-description\">Repr\u00e9sentant du service \u00e0 la client\u00e8le<\/a>.<\/p>\n<h2>Les fonctions d&rsquo;un Repr\u00e9sentant centre d\u2019appels incluent:<\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">G\u00e9rer de grandes quantit\u00e9s d&rsquo;appels entrants et sortants de mani\u00e8re opportune<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Suivre les argumentaires du centre d&rsquo;appels lors du traitement des diff\u00e9rents sujets<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Identifier les besoins des clients, clarifier les informations, enqu\u00eater sur chaque probl\u00e8me et fournir des solutions<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-42642 aligncenter\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2015\/08\/call-center-rep-640x230.jpg\" alt=\"Fiche de poste de Repr\u00e9sentant centre d\u2019appels\" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2015\/08\/call-center-rep.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2015\/08\/call-center-rep-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2015\/08\/call-center-rep-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de fiche de poste de \u00a0Repr\u00e9sentant centre d\u2019appels a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment personnalis\u00e9 en fonction des besoins de votre entreprise. Les intitul\u00e9s de postes similaires incluent: Directeur de centre d&rsquo;appels, Superviseur de centre [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","_has_post_settings":[],"footnotes":""},"categories":[1041,1188],"tags":[1187],"class_list":["post-42586","post","type-post","status-publish","format-standard","hentry","category-descriptifs-de-postes","category-descriptifs-de-postes-de-service-a-la-clientele","tag-sample-customer-service-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mod\u00e8le de fiche de poste de Repr\u00e9sentant centre d\u2019appels | Workable<\/title>\n<meta name=\"description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste de Repr\u00e9sentant centre d\u2019appels a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&#039;annonces ou des pages d&#039;emploi en ligne, ainsi que pour \u00eatre ais\u00e9ment personnalis\u00e9 en fonction des besoins de votre entreprise.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/resources.workable.com\/fr\/representant-centre-dappels-descriptif-de-poste\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Descriptif de poste: Repr\u00e9sentant centre d\u2019appels (f\/h\/autre)\" \/>\n<meta property=\"og:description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste de Repr\u00e9sentant centre d\u2019appels a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&#039;annonces ou des pages d&#039;emploi en 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actuels et potentiels. Le\/la candidat(e) retenu(e) devra \u00eatre capable de prendre en charge la r\u00e9solution efficace des\u00a0<a href=\"https:\/\/resources.workable.com\/customer-service-representative-job-description\">probl\u00e8mes des clients<\/a>, ainsi que leurs r\u00e9clamations et questions\u00a0; il\/elle devra placer la satisfaction des clients au c\u0153ur de chacune de ses d\u00e9cisions et de ses actes.<\/span><\/p>","requirements":"<ul>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Exp\u00e9rience ant\u00e9rieure \u00e0 un poste d'assistance \u00e0 la client\u00e8le<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ant\u00e9c\u00e9dents dans le d\u00e9passement de quotas<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Excellentes comp\u00e9tences de communication t\u00e9l\u00e9phonique et orale, ainsi que d'\u00e9coute active<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Familiaris\u00e9(e) avec les syst\u00e8mes et pratiques CRM<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ax\u00e9(e) sur le client et capable de s'adapter aux diff\u00e9rents types de personnalit\u00e9s<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Polyvalence, capable d'\u00e9tablir des priorit\u00e9s et de g\u00e9rer le temps de mani\u00e8re efficace<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Dipl\u00f4me d'\u00e9tudes secondaires<\/span><\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">G\u00e9rer de grandes quantit\u00e9s d'appels entrants et sortants de mani\u00e8re opportune<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Suivre les argumentaires de communication lors du traitement des diff\u00e9rents sujets<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Identifier les besoins des clients, clarifier les informations, enqu\u00eater sur chaque probl\u00e8me et fournir des solutions et\/ou des alternatives<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Saisir les occasions qui pourraient se pr\u00e9senter pour vendre des produits suppl\u00e9mentaires<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Instaurer des rapports durables avec les clients et les impliquer en faisant de son mieux<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tenir des registres concernant toutes les conversations dans la base de donn\u00e9es de notre centre d'appels d'une mani\u00e8re intelligible<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assister fr\u00e9quemment \u00e0 des s\u00e9minaires de formation afin d'am\u00e9liorer ses connaissances et son niveau de performance<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Atteindre ses objectifs qualitatifs et quantitatifs, ainsi que ceux de l'\u00e9quipe<\/span><\/li>\r\n<\/ul>","see_more":""},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/42586","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/comments?post=42586"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/42586\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/media?parent=42586"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/categories?post=42586"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/tags?post=42586"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}