{"id":42400,"date":"2020-01-08T11:05:23","date_gmt":"2020-01-08T11:05:23","guid":{"rendered":"https:\/\/resources.workable.com\/?p=42400"},"modified":"2022-12-15T08:13:40","modified_gmt":"2022-12-15T13:13:40","slug":"descriptif-de-poste-agent-de-reception-f-h-autre","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/fr\/agent-de-reception-descriptif-de-poste","title":{"rendered":"Descriptif de poste: Agent de r\u00e9ception&nbsp;(f\/h\/autre)"},"content":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de fiche de poste d&rsquo; Agent de r\u00e9ception a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne. Il peut \u00eatre personnalis\u00e9 ais\u00e9ment en y int\u00e9grant les t\u00e2ches et les responsabilit\u00e9s des r\u00e9ceptionnistes m\u00e9dicaux, h\u00f4teliers et autres. Vous pouvez consulter \u00e9galement nos descriptifs de poste pour des postes similaires: <a href=\"https:\/\/resources.workable.com\/administrative-assistant-job-description\">Assistant administratif<\/a>, <a href=\"https:\/\/resources.workable.com\/executive-administrative-assistant-job-description\">Assistant administratif de direction<\/a>, <a href=\"https:\/\/resources.workable.com\/front-office-manager-job-description\">Responsable front office<\/a>, <a href=\"https:\/\/resources.workable.com\/office-coordinator-job-description\">Chef de bureau<\/a>, <a href=\"https:\/\/resources.workable.com\/office-manager-job-description\">Coordonnateur de bureau et<\/a> <a href=\"https:\/\/resources.workable.com\/secretary-job-description\">Secr\u00e9taire<\/a>.<\/p>\n<h2>Les fonctions d&rsquo;un Agent de r\u00e9ception incluent:<\/h2>\n<ul>\n<li>Recevoir les visiteurs \u00e0 l&rsquo;accueil en les saluant, leur souhaitant la bienvenue, les orientant et les annon\u00e7ant en bonne et due forme<\/li>\n<li>R\u00e9pondre, filtrer et transf\u00e9rer les appels t\u00e9l\u00e9phoniques entrants<\/li>\n<li>Recevoir et trier le courrier du jour<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-42431 aligncenter\" src=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/07\/receptionist-640x230.jpg\" alt=\"fiche de poste de r\u00e9ceptionniste\" width=\"640\" height=\"230\" srcset=\"https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/07\/receptionist.jpg 640w, https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/07\/receptionist-200x72.jpg 200w, https:\/\/resources.workable.com\/wp-content\/uploads\/2013\/07\/receptionist-560x201.jpg 560w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/> <em><strong>Souhaitez-vous embaucher un Agent de r\u00e9ception ? Inscrivez-vous pour r\u00e9aliser un essai gratuit d&rsquo;une dur\u00e9e de 15 jours avec Workable pour <a href=\"https:\/\/www.workable.com\/post-jobs-for-free\/customize?wid=421&amp;utm_page=receptionist-job-description&amp;utm_program=ad-unit-right&amp;utm_tracking=job-descriptions-customer-service-job-descriptions\">publier une annonce pour ce poste<\/a> et embaucher mieux et plus rapidement.<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le pr\u00e9sent mod\u00e8le de fiche de poste d&rsquo; Agent de r\u00e9ception a \u00e9t\u00e9 optimis\u00e9 \u00e0 des fins de publication sur des sites d&rsquo;annonces ou des pages d&#8217;emploi en ligne. Il peut \u00eatre personnalis\u00e9 ais\u00e9ment en y int\u00e9grant les t\u00e2ches et les responsabilit\u00e9s des r\u00e9ceptionnistes m\u00e9dicaux, h\u00f4teliers et autres. Vous pouvez consulter \u00e9galement nos descriptifs de [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","_has_post_settings":[],"footnotes":""},"categories":[1041,1188],"tags":[69],"class_list":["post-42400","post","type-post","status-publish","format-standard","hentry","category-descriptifs-de-postes","category-descriptifs-de-postes-de-service-a-la-clientele","tag-sample-customer-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mod\u00e8le de fiche de poste d&#039; Agent de r\u00e9ception | Workable<\/title>\n<meta name=\"description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste d&#039; Agent de r\u00e9ception peut \u00eatre personnalis\u00e9 pour des postes dans les secteurs m\u00e9dical, h\u00f4telier ou d&#039;accueil du public. 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Les fonctions de nos Agentes de r\u00e9ception incluent une assistance administrative \u00e0 l'\u00e9chelle de l'organisation. Vous accueillerez les visiteurs et saluerez les personnes qui visitent nos locaux. De m\u00eame, vous coordonnerez les activit\u00e9s de l'accueil, dont la distribution de la correspondance et le transfert des appels t\u00e9l\u00e9phoniques. <\/span>\r\n\r\n<span style=\"font-weight: 400;\">Pour r\u00e9ussir au poste d' Agent de r\u00e9ception, vous devrez poss\u00e9der une personnalit\u00e9 agr\u00e9able, puisqu'il s'agit aussi d'un poste de service \u00e0 la client\u00e8le. Vous devrez \u00eatre capable de g\u00e9rer les urgences en temps et en heure et d'une mani\u00e8re efficace, tout en rationalisant le fonctionnement des bureaux. La polyvalence et <\/span><a href=\"https:\/\/resources.workable.com\/stress-management-interview-questions\"><span style=\"font-weight: 400;\">la gestion du stress<\/span><\/a><span style=\"font-weight: 400;\"> constituent des aptitudes essentielles pour ce poste. Ce poste peut n\u00e9cessiter un travail par roulement, la flexibilit\u00e9 est donc un avantage.<\/span> <span style=\"font-weight: 400;\">En d\u00e9finitive, les t\u00e2ches et les responsabilit\u00e9s d'un\u00a0Agent de r\u00e9ception consistent \u00e0 faire en sorte que la r\u00e9ception accueille les visiteurs d'une mani\u00e8re positive, et veille \u00e0 l'ex\u00e9cution de toutes les t\u00e2ches administratives avec la meilleure qualit\u00e9 possible. <\/span>","requirements":"<ul>\r\n \t<li>Exp\u00e9rience av\u00e9r\u00e9e en tant que Agent de r\u00e9ception, R\u00e9ceptionniste ou \u00e0 un poste similaire<\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ma\u00eetrise de Microsoft Office Suite<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Exp\u00e9rience pratique des \u00e9quipements bureautiques (par ex. les fax et les imprimantes)<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Attitude et allure professionnelles<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Excellentes comp\u00e9tences de communication \u00e9crite et orale <\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Inventivit\u00e9 et proactivit\u00e9 en cas de probl\u00e8me<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Excellentes comp\u00e9tences organisationnelles<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Polyvalence et gestion du temps, capable de prioriser les t\u00e2ches<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Attitude de service \u00e0 la client\u00e8le<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Dipl\u00f4me d'\u00e9tudes secondaires\u00a0; les dipl\u00f4mes additionnels en gestion bureautique constituent un avantage<\/span><\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Accueillir et saluer les visiteurs d\u00e8s leur arriv\u00e9e dans nos locaux<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Orienter les visiteurs vers la personne ou le bureau appropri\u00e9(e)<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">R\u00e9pondre, filtrer et transf\u00e9rer les appels t\u00e9l\u00e9phoniques entrants <\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Faire en sorte que la zone de la r\u00e9ception soit rang\u00e9e et pr\u00e9sentable, avec toute la papeterie et tous les mat\u00e9riels n\u00e9cessaires (par ex. stylos, formulaires et brochures)<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Fourniture d'information de base et pr\u00e9cises en personne ou au t\u00e9l\u00e9phone\/par e-mail<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">R\u00e9ception, tri et distribution du courrier\/des livraisons du jour<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintien de la s\u00e9curit\u00e9 des bureaux en suivant les proc\u00e9dures de s\u00e9curit\u00e9 et en contr\u00f4lant les acc\u00e8s par le biais de l'accueil (contr\u00f4le du registre, d\u00e9livrance de badges de visiteur)<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Commander des fournitures pour l'accueil et tenir l'inventaire des stocks<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Actualiser les calendriers et programmer des r\u00e9unions<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Prendre les dispositions n\u00e9cessaires pour les d\u00e9placements et les h\u00e9bergements, ainsi que pr\u00e9parer les bons y aff\u00e9rents<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tenir \u00e0 jour les registres relatifs aux d\u00e9penses et aux frais des bureaux<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Effectuer d'autres t\u00e2ches administratives de r\u00e9ceptionniste, comme le classement, les photocopies, la transcription et l'envoi de t\u00e9l\u00e9copies<\/span><\/li>\r\n<\/ul>","see_more":"<h2><b>Ressources additionnelles\u00a0:<\/b><\/h2>\r\n<ul>\r\n \t<li><span style=\"font-weight: 400;\">\u00c9valuer les comp\u00e9tences et les qualifications pertinentes avec nos <\/span><a href=\"https:\/\/resources.workable.com\/receptionist-interview-questions\"><span style=\"font-weight: 400;\">questions d'entretien pour les R\u00e9ceptionnistes<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/li>\r\n<\/ul>"},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/42400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/comments?post=42400"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/42400\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/media?parent=42400"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/categories?post=42400"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/tags?post=42400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}