{"id":40248,"date":"2020-01-08T11:04:39","date_gmt":"2020-01-08T11:04:39","guid":{"rendered":"https:\/\/resources.workable.com\/?p=40248"},"modified":"2020-02-06T13:17:52","modified_gmt":"2020-02-06T13:17:52","slug":"descriptif-de-poste-responsable-front-office-f-h-autre","status":"publish","type":"post","link":"https:\/\/resources.workable.com\/fr\/responsable-front-office-descriptif-de-poste","title":{"rendered":"Descriptif de poste: Responsable front office (f\/h\/autre)"},"content":{"rendered":"

Le pr\u00e9sent mod\u00e8le de descriptif de poste de Responsable front office peut vous aider \u00e0 attirer les candidats les plus comp\u00e9tentss pour diriger de mani\u00e8re efficace la r\u00e9ception de votre entreprise. Il peut \u00eatre ais\u00e9ment personnalis\u00e9 pour r\u00e9pondre aux besoins particuliers de votre entreprise ou h\u00f4tel. Les intitul\u00e9s de postes similaires incluent: Agent d’accueil<\/a>, R\u00e9ceptionniste de bureau, Secr\u00e9taire<\/a>, Chef de bureau<\/a> et Assistant administratif<\/a>. \"Fiche<\/p>\n","protected":false},"excerpt":{"rendered":"

Le pr\u00e9sent mod\u00e8le de descriptif de poste de Responsable front office peut vous aider \u00e0 attirer les candidats les plus comp\u00e9tentss pour diriger de mani\u00e8re efficace la r\u00e9ception de votre entreprise. Il peut \u00eatre ais\u00e9ment personnalis\u00e9 pour r\u00e9pondre aux besoins particuliers de votre entreprise ou h\u00f4tel. Les intitul\u00e9s de postes similaires incluent: Agent d’accueil, R\u00e9ceptionniste […]<\/p>\n","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[1041,1171],"tags":[],"class_list":["post-40248","post","type-post","status-publish","format-standard","hentry","category-descriptifs-de-postes","category-descriptifs-de-postes-administratifs"],"acf":[],"yoast_head":"\nMod\u00e8le de fiche de poste de Responsable front office | Workable<\/title>\n<meta name=\"description\" content=\"Le pr\u00e9sent mod\u00e8le de fiche de poste de Responsable front office peut vous aider \u00e0 attirer les candidats les plus comp\u00e9tents pour diriger de mani\u00e8re efficace la r\u00e9ception de votre entreprise.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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Notre candidat id\u00e9al sera capable de traiter les plaintes avec efficacit\u00e9 et doit poss\u00e9der une solide exp\u00e9rience dans le service clients.\r\n\r\nFinalement, il sera charg\u00e9 de s'assurer que nos r\u00e9ceptionnistes fournissent un service professionnel et convivial \u00e0 nos clients.","requirements":"<ul>\r\n \t<li>Exp\u00e9rience professionnelle av\u00e9r\u00e9e en tant que Responsable front office ou de la r\u00e9ception<\/li>\r\n \t<li>Exp\u00e9rience pratique des \u00e9quipements bureautiques (par ex. les fax et les imprimantes)<\/li>\r\n \t<li>Tr\u00e8s bonne connaissance du service clients, de la gestion des bureaux et de la comptabilit\u00e9 de base<\/li>\r\n \t<li>Ma\u00eetrise de l'anglais (oral et \u00e9crit)<\/li>\r\n \t<li>Excellente connaissance de MS Office, notamment Excel et Word<\/li>\r\n \t<li>Excellentes comp\u00e9tences de communication et relationnelles<\/li>\r\n \t<li>Bonnes capacit\u00e9s organisationnelles et polyvalence<\/li>\r\n \t<li>Comp\u00e9tences en mati\u00e8re de r\u00e9solution des probl\u00e8mes<\/li>\r\n \t<li>Un dipl\u00f4me d'\u00e9tudes secondaires\u00a0; une certification suppl\u00e9mentaire constitue un avantage<\/li>\r\n<\/ul>","responsibilities":"<ul>\r\n \t<li>Veiller \u00e0 ce que la r\u00e9ception soit bien rang\u00e9e et dispose des fournitures et du mat\u00e9riel de bureau n\u00e9cessaires (stylos, formulaires et d\u00e9pliants informatifs, par exemple).<\/li>\r\n \t<li>Former, superviser et assister le personnel de bureau, notamment les r\u00e9ceptionnistes, les agents de s\u00e9curit\u00e9 et les agents du centre d'appels<\/li>\r\n \t<li>Programmer les quarts de roulement<\/li>\r\n \t<li>Garantir un service client opportun et pr\u00e9cis<\/li>\r\n \t<li>Traiter les plaintes et les demandes sp\u00e9cifiques des clients<\/li>\r\n \t<li>R\u00e9pondre aux situations d'urgence<\/li>\r\n \t<li>Surveiller le stock et commander les fournitures de bureau<\/li>\r\n \t<li>Veiller \u00e0 la bonne distribution du courrier<\/li>\r\n \t<li>Pr\u00e9parer et contr\u00f4ler le budget du bureau<\/li>\r\n \t<li>Tenir \u00e0 jour les registres relatifs aux d\u00e9penses et aux frais des bureaux<\/li>\r\n \t<li>S'assurer que les politiques et les exigences de s\u00e9curit\u00e9 de l'entreprise sont respect\u00e9es<\/li>\r\n<\/ul>","see_more":"<h2>Ressources additionnelles\u00a0:<\/h2>\r\n<ul>\r\n \t<li>Identifier et <a href=\"https:\/\/resources.workable.com\/find-office-managers-boolean-search-strings\">recruter des Directeurs de bureau<\/a>\u00a0avec des antis\u00e8ches de recherche bool\u00e9enne Workable.<\/li>\r\n \t<li>\u00c9valuer les comp\u00e9tences et les qualifications correspondantes sur la base des\u00a0<a href=\"https:\/\/resources.workable.com\/office-manager-interview-questions\">questions d'entretien avec le Chef de bureau<\/a>.<\/li>\r\n<\/ul>"},"_links":{"self":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/40248","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/comments?post=40248"}],"version-history":[{"count":0,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/posts\/40248\/revisions"}],"wp:attachment":[{"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/media?parent=40248"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/categories?post=40248"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/resources.workable.com\/fr\/wp-json\/wp\/v2\/tags?post=40248"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}